Frequently Asked Questions 9 July 2023
and ensuring all DoD policies and procedures are followed at the site regarding
credential sponsorship. The MPASM must meet the same eligibility requirements as a
MPAS and may perform the same actions as a MPAS in the management of the
credential sponsorship. In addition, MPASM can provision and manage MPAS roles and
Sponsors for their site(s) in EMMA. MPASMs are responsible for: Troubleshoot
questions and issues for their site(s); manage Sponsors at their site(s) to include
requests for additional Sponsors; provide additional training, if necessary, provide
communication their site(s). This can include but is not limited to information re
regarding MP ICAM, meetings with SPOCs and/or Sponsors, emails, newsletters, etc.;
notification to DMDC of any suspected or known system compromises within 4 hours.
This role is equivalent to TASS’ Trusted Agency Site Manager (TASM).
▪ Service Point of Contact (SPOC) - The SPOC is the highest level Sponsor (parent).
Applications and Sponsorships are owned and managed at the site level (child). SPOCs
are unable to input contract and Mission Partner information. SPOC(s) handle day-to-
day MP ICAM management and operations. SPOCs are responsible for: Management of
Sponsors at their service/agency sites to include provisioning/ updating/removing of
Sponsors accounts, communication, troubleshooting, training, and coordination; act as a
Liaison between DMDC and site(s); management of MP ICAM sites to include
establishing, updating, and removing sites; ensuring that all policy, procedures and
requirements are met by all Sponsors, to include SPOCs at their site/agency; perform
any required actions with Applicants; and create policies, operating procedures, and
other supporting documentation in support of service or agency-specific implementation.
This role is equivalent to TASS’ SPOC.
The Applicant User Role
Can an Applicant save their unfinished application in the Registration Portal?
▪ No, the Applicant must complete the application in one sitting. If the Applicant logs out and
then comes back, the Applicant will have to re-enter their information.
What should the Applicant do if the service organization is incorrect on their application?
▪ If the organization listed on the application is incorrect, the Applicant must contact their
MPAS for assistance.
What does the Applicant do if their application expires?
▪ If the Applicant has not logged into the system within 30 days, then their application has
expired. The Applicant will need to contact their Sponsor and request a new application.
What should the Applicant do if their application has been rejected?
▪ MP ICAM will send the Applicant and their Sponsor(s) an email notification that their
application has been rejected. The email notification will provide the reason for rejection, if
available. The Applicant can contact their Sponsor if there are any questions.
After the Applicant’s Sponsor has approved their application for a DoD credential, how
much time does the Applicant have to obtain their DoD credential?
▪ The Applicant has 90 days from the date the Sponsor approves their application to have a
DoD credential issued. If the Applicant does not obtain the credential after 90 days, MP
ICAM will automatically revoke the application. If the Applicant still requires a DoD
credential, the Applicant must request a new application from the Sponsor.