SERVICE SCHEDULE 03/08/2020
Provision of Maintenance and Repair Services Schedule (Gas Boilers)
Number
Services
Services Description (inclusions)
Exclusions
Cost (Inclusive of VAT)
1
Fixed Price
Repair
Product repaired within the first visit (includes
Worcester controls)
Spare Parts (Up to 3 major components and any
minor components replaced as required)
Combustion analysis and boiler safety checks
completed on all visits
Any additional visits related to original fault within a
30 day period. (please see clause 8.1 within the
T&C’s)
All spare parts guaranteed for 1 year
Servicing of the boiler
Repairs on external heating systems
Repairs on external controls (non-Worcester
controls)
Repairs on flue systems
Any parts that exceed major component
limits
Any repairs that require more than one
person (Including superstructure, heat
banks or storage tanks within the boiler)
Repairs on or cleaning of third party system
filters
Landlord Gas Safety Checks
Repairs on external tanks or cylinders
Charge £298.00
2
Fixed Price
Repair &
Annual Service
Product repaired within the first visit (includes
Worcester controls)
Spare Parts (Up to 3 major components and any
minor components replaced as required)
Combustion analysis and boiler safety checks
completed on all visits
Any additional visits related to original fault within a
30 day period. (please see clause 8.1)
All spare parts guaranteed for 1 year
Annual boiler service completed in accordance with
manufacturer’s instructions
Cleaning of Worcester system filters
Repairs on external heating systems
Repairs on external controls (non-Worcester
controls)
Repairs on flue systems
Any parts that exceed major component
limits
Any repairs that require more than one
person (Including superstructure, heat
banks or storage tanks within the boiler)
Cleaning of third party system filters
Landlord Gas Safety Checks
Repairs on external tanks or cylinders
Charge £308.00
3
Investigation
& Fault
Analysis
Diagnosis or repair of fault but no parts are fitted
Used as the labour charge when the part is under the
manufacturers guarantee
Used as the charge when the engineer has entered
the property but cannot work on the boiler
Used as the charge when the fault is diagnosed as a
non-boiler related issue both within the guarantee
and outside of the guarantee period
Any repairs where spare parts are required
Repairs on external heating systems
Repairs on external controls (non-Worcester
controls)
Repairs on flue systems
Any repairs that require more than one
person
Cleaning of third party system filters
Landlord Gas Safety Checks
Excludes any tanks or cylinders
Charge £181.00
4
Annual Service
Annual boiler service completed in accordance with
manufacturer’s instructions
Consumable items (seals, gaskets, o rings)
Any spare parts that are covered under the
manufacturers guarantee
Combustion analysis boiler safety checks completed
on all visits.
Cleaning of Worcester system filters
Repairs on external heating systems
Repairs on external controls (non-Worcester
controls)
Repairs on flue systems
Any spare parts other than those covered
under the manufacturers guarantee
Any repairs to boiler
Cleaning of third party system filters
Landlord Gas Safety Checks
Charge £137.00
5
In guarantee
Fixed Price
Service and
Repair
Used when the product is within the guarantee
period but T&C’s have not been adhered to.
Product repaired within the first visit (includes
Worcester controls)
Boiler serviced in accordance with the
manufacturer’s instructions
Any parts that are found have a failed due to a
manufacturing defect will be replaced
Reinstates the manufacturers guarantee for a period
of 12 months from the date of the visit.
Cleaning of Worcester system filters
Repairs on external heating systems
Repairs on external controls
Repairs on flue systems
Any spare parts that have found to have
failed because of external factors including
but not limited to water quality, fuel
contamination, boiler controls
Any repairs that can’t be completed on the
first visit (rebook for spare parts)
Any repairs that require more than one
person (Including superstructure, heat
banks or storage tanks within the boiler)
Cleaning of third party system filters
Landlord Gas Safety Checks
Charge £240.00
6
Aborted/
cancelled call
Used when the engineer can’t access the property
Used when the call is not cancelled before the
cancellation deadline (please see clause 9.4 within
the T&C’s)
Used when the engineer enters the property and it is
a non-Worcester product
Charge £95.00
7
Fixed Cost
Repair (when
the Primary
Heatexchanger
is under
guarantee)
Used when the primary Heatexchanger which is
covered under a part only guarantee is changed as
part of the services on a combi boiler.
Servicing of the boiler
Repairs on external heating systems
Repairs on external controls
Repairs on flue systems
Any spare parts other than those covered
under the manufacturers guarantee
Any repairs that can’t be completed on the
first visit (rebook for spare parts)
Cleaning of third party system filters
Landlord Gas Safety Checks
Charge £181.00
8
Ongoing
Labour charge
Used when the boiler cannot be repaired on the first
visit and an additional visit is required
Used when additional engineers are required
Charge £86.00 Per Hour
Schedule (Gas Boilers Component List)
Major Component List Gas Boilers
Heatcell (Primary Heatexchanger, Gas-Water Heatexchanger)
Pump
PCB
Fan
Worcester Controls
Plate Heatexchanger (secondary Heatexchanger, water-water
Heatexchanger)
Gas valve
Diverter Valves
Expansion vessel/Pressure Vessel
Please be advised that following components are excluded from the fixed
price repairs pricing model. These components will be quoted for
separately;
Heat Bank/thermal store/slave tank
Superstructures.
Provision of Maintenance and Repair Services Schedule (Oil Boilers)
Number
Services Description (inclusions)
Exclusions
Cost (Inclusive of VAT)
1
Product repaired within the first visit (includes
Worcester controls)
Spare Parts (Up to 3 major components and any
minor components replaced as required)
Combustion analysis and boiler safety checks
completed on all visits
Any additional visits related to original fault within a
30 day period. (please see clause 8.1 within the
T&C’s) All spare parts guaranteed for 1 year
Completion of oil inspection report if required (every
12 months)
Servicing of the boiler
Repairs on external heating systems
Repairs on external controls (non-Worcester
controls)
Repairs on flue systems
Any parts that exceed major component limits
Any repairs that require more than one person
(Including tanks)
Cleaning of third party system filters
Landlord Safety Checks
Excludes repairs on tanks or cylinders
Cleaning of oil filters
Replacement of flexible oil hose
Charge £328.00
2
Product repaired within the first visit (includes
Worcester controls)
Spare Parts (Up to 3 major components and any
minor components replaced as required)
Combustion analysis and boiler safety checks
completed on all visits
Any additional visits related to original fault within a
30 day period. (please see clause 8.1)
All spare parts guaranteed for 1 year
Annual boiler service completed in accordance with
manufacturer’s instructions
Cleaning of Worcester system filters
Spare parts guaranteed for 1 year
Repairs on external heating systems
Repairs on external controls (non-Worcester
controls)
Repairs on flue systems
Any parts that exceed major component limits
Any repairs that require more than one person
(Including tanks)
Cleaning of third party system filters
Landlord Safety Checks
Excludes repairs on tanks or cylinders
Cleaning of oil filters
Charge £361.00
Completion of oil inspection report if required (first
visit by Worcester engineer then every 12 months)
3
Diagnosis or repair of fault but no parts are fitted
Used as the charge when the part is under the
manufacturers guarantee
Used as the charge when the engineer has entered
the property but cannot work on the boiler
Used as the charge when the fault is diagnosed as a
non-boiler related issue both within the guarantee
and outside of the guarantee period
Completion of oil inspection report if required (first
visit by Worcester engineer then every 12 months)
Any repairs where spare parts are required
Repairs on external heating systems
Repairs on external controls (non-Worcester
controls)
Repairs on flue systems
Any repairs that require more than one person
Cleaning of third party system filters
Landlord Gas Safety Checks
Excludes any tanks or cylinders
Charge £205.00
4
Annual boiler service completed in accordance with
manufacturer’s instructions
Consumable items (seals, gaskets, o rings)
Any spare parts that are covered under the
manufacturers guarantee
Combustion analysis boiler safety checks completed
on all visits.
Replace oil flexible oil hose if required
Cleaning of Worcester system filters
Completion of oil inspection report if required (first
visit by Worcester engineer then every 12 months)
Repairs on external heating systems
Repairs on external controls
Repairs on flue systems
Any spare parts other than those covered
under the manufacturers guarantee
Any repairs to boiler
Cleaning of third party system filters (non-
Worcester)
Charge £259.00
5
Used when the product is within the guarantee period
but T&C’s have not been adhered to.
Product repaired within the first visit (includes
Worcester controls)
Boiler serviced in accordance with the manufacturer’s
instructions
Any parts that are found have a failed due to a
manufacturing defect will be replaced
Reinstates the manufacturers guarantee for a period
of 12 months from the date of the visit.
Cleaning of Worcester system filters
Repairs on external heating systems
Repairs on external controls
Repairs on flue systems
Any spare parts that have found to have failed
because of external factors including but not
limited to water quality, fuel contamination,
boiler controls
Any repairs that can’t be completed on the
first visit (rebook for spare parts)
Any repairs that require more than one person
(Including superstructure, heat banks or
storage tanks within the boiler)
Cleaning of third party system filters
Landlord Safety Checks
Charge £240.00
6
Used when the engineer can’t access the property
Used when the call is not cancelled before the
cancellation deadline (please see clause 9.4 within the
T&C’s)
Used when the engineer enters the property and it is
a non-Worcester product
Charge £95.00
7
Used when the boiler cannot be repaired on the first
visit and an additional visit is required
Used when additional engineers are required
Charge £86.00 Per Hour
Schedule (Oil Boilers Component List)
Major Component List
Pump
PCB
Worcester Controller
Plate Heatexchanger
Expansion vessel
Burner Motor
Diverter Valves
Oil Pump
Control box
Diverter Valve
Please be advised that following components are excluded from the fixed
price repairs pricing model. These components will be quoted for
separately;
Oil Boiler Shell/Water Jacket
Heat Bank/thermal store/slave tank
Complete burner assembly
Superstructure.