TABLE OF CONTENTS
NATURE OF THE ACTION ............................................................................................. 1
PARTIES ............................................................................................................................ 8
JURISDICTION ................................................................................................................. 9
BACKGROUND .............................................................................................................. 10
I.
The Importance Of Internet Service ......................................................................... 10
II.
Spectrum-TWC’s Network ....................................................................................... 12
A.
The “Last Mile” Of Spectrum-TWC’s Network .................................................... 13
B.
Modems Leased To Subscribers By Spectrum-TWC ............................................ 15
C.
Spectrum-TWC’s Connection With Other Networks ............................................ 16
FACTUAL ALLEGATIONS ........................................................................................... 17
I.
Spectrum-TWC Misled Subscribers By Falsely Promising Speeds It Knew It Could
Not Deliver........................................................................................................................ 18
A.
Spectrum-TWC Promised Subscribers They Would Receive The Fast Internet
Speeds Advertised In Their Service Plans .................................................................... 19
B.
Spectrum-TWC Leased To Subscribers Deficient Equipment That Was Not
Capable Of Delivering The Promised Speeds .............................................................. 24
Spectrum-TWC Leased Older-Generation, Single-Channel Modems To
1.
Subscribers ................................................................................................................ 25
a.
In Its Effort To Cut Costs And Boost Profits, Spectrum-TWC Did Not
Replace Deficient Modems ................................................................................... 28
Spectrum-TWC Leased Deficient Wireless Routers To Subscribers ............. 35
2.
C.
Spectrum-TWC’s Network Could Not Consistently Deliver Promised Speeds .... 37
Spectrum-TWC Did Not Allocate Sufficient Resources For Its Network To
1.
Reliably Deliver The Promised Speeds .................................................................... 37
Speed Tests Confirmed That Spectrum-TWC’s Network Did Not Reliably
2.
Deliver Promised Speeds .......................................................................................... 41
Spectrum-TWC Manipulated The FCC’s Speed Tests ................................... 45
3.
D.
Spectrum-TWC Misled Subscribers By Promising Wireless Speeds That It Knew
It Could Not Deliver ..................................................................................................... 47
II.
Spectrum-TWC Misled Subscribers By Promising Reliable Access To Online
Content That It Chose Not to Deliver ............................................................................... 52
FILED: NEW YORK COUNTY CLERK 02/01/2017 12:05 AM
INDEX NO. 450318/2017
NYSCEF DOC. NO. 1 RECEIVED NYSCEF: 02/01/2017
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