37
Appendix I: Fios Digital Voice frequently asked questions
Product FAQs
1. What is Fios Digital Voice?
Fios Digital Voice is an advanced voice service that works on Verizon’s fiber-optic network,
but uses traditional corded or cordless phones connected to your existing phone jacks.
Fios Digital Voice lets you make direct-dialed domestic calls (including direct-dialed calls
to the U.S. territories [American Samoa, Guam, Mariana Islands and U.S. Virgin Islands],
and Puerto Rico), and international calls at great low rates. (Canada calling is included at
no additional cost with our Unlimited Plan.)
You can also manage your calls, Voice Mail, and features through My Verizon and your
Fios TV.
2. What are some primary dierences between Fios Digital Voice and traditional
voice service?
Fios Digital Voice oers a number of advanced calling features that traditional voice services
do not, such as scheduled call forwarding or simultaneous ringing on multiple phone numbers.
My Verizon also allows you to access your Voice Mail messages through any computer with
internet access.
In the case of an electrical outage, your battery backup power unit containing fully-charged
battery(ies) will power your basic Fios Digital Voice services, including 911 dialing, as follows:
Battery Backup Unit (BBU) up to 8 hours
PowerReserve up to 24 hours
Battery Shell up to 24 hours
If the battery is exhausted or there is no battery present, the service will not function for any
purpose. In the welcome kit provided by the technician during installation, you will find stickers
with this information. We strongly recommend you apply them to your phones so all users are
aware of this possible limitation.
For more information on the Verizon battery backup units, including support, battery disposal
instructions and replacement battery purchase options, please visit us at verizon.com/battery.
Please Note: If you are a TTY customer and use your Pick Your Own Area Code (PYOAC)
number to dial 711 and need to reach an emergency operator, it is possible that the
telecommunications relay service operator will not be able to direct your call to the
appropriate emergency service provider. If you are a TTY customer, we urge you to
call 911 to reach emergency assistance.
3. How do I access my Fios Digital Voice features and settings online?
You can access by signing into your My Verizon account at verizon.com/myverizon.
4. Where do I find Fios Digital Voice options on my Fios TV?
From the Fios TV Main Menu, click on Fios Digital Voice > OK to see your Call Logs, listen to
Voice Mail messages, and enable/disable Simultaneous Ring, Call Forwarding Incoming Call Block,
and Do Not Disturb.