Microsoft Word - Disclosure Booklet as of 7-1-23 Final Clean Copy.docx

Page 1 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Home Equity Disclosure Booklet

As of 7/1/2023

Thank you for selecting Liberty Bank for your Home Equity financing.

As you may know, the Federal Government has requested the assistance of banks

and other financial institutions in the fight to prevent the funding of terrorism and

money laundering activities. Federal law now requires all financial institutions to

obtain, verify and record information that identifies each individual or business that

opens an account. What does this mean for you? Simply, when you open a new

account (deposit or loan) at Liberty Bank, you will be asked to provide your name,

address, date of birth, and other information that will allow us to identify you. We

will also ask to see your driver’s license or other identifying documents.

Based on the product you have applied for, certain disclosures are required by Federal

and State law, and others are required by bank policy.

Page 2 of 24

NMLS #459028

Publication Date 7/1/2023

MEMBER FDIC EQUAL HOUSING LENDER

Home Equity Disclosure Booklet

For our Home Equity Line of Credit, certain disclosures are required by Federal and State law, and others

are required by bank policy. All Home Equity Loan and Line products are subject to credit and

underwriting approval.

Liberty Bank NMLS#459028

Table of Contents

Disclosures that apply to Fixed Home Equity and Home Equity Line of

Credit Products:

Notice to Home Equity Applicants……………………………………………….3

How We Protect Your Personal Information (“Privacy Notice”)

Effective May 2020………..………………………………………………………….4

Notification of Credit Information Dispute………………………….………..6

Disclosures that apply ONLY to our Home Equity Line of Credit

Products

Important Terms of our Home Equity Line of Credit Account………….7

Supplement to Important Terms of our Home Equity Credit Line

Account…………………………………………………………………………………...9

Important Terms of our SoLo Home Equity Credit Line Account…...12

Supplement to Important Terms of our SoLo Home Equity Credit Line

Account…….………………………………………………………………….….……15

What you should know about home equity lines of credit….…..……18

APPENDIX A: Defined Term………….……………..…………………………..22

APPENDIX B: More information…….………………………………………….23

APPENDIX C: Contact information……………..………………………..……24

Page 3 of 24

NMLS #459028

Publication Date 7/1/2023

MEMBER FDIC EQUAL HOUSING LENDER

Notice to Home Equity Applicants

The words “you” and “your” refer to each and all persons who are applying for one of our Home

Equity Credit Line Accounts or Fixed Rate Home Equity Loans. The words “we”, “us”, and “our” refer to

Liberty Bank.

I. APPRAISAL REPORT – When

secured by a 1-4 family dwelling in

first lien position

We may order an appraisal to determine the

property’s value and we may charge you for this

appraisal. We will promptly give you a copy of

any appraisal, even if your loan does not close.

You can pay for an additional appraisal for your

own use at your own cost.

II. LEGAL REPRESENTATION

The law requires us to give you the following

information:

You may have legal interests that differ from

ours. We may not require you to be represented

by a lawyer, if any, who represents us. You have

a right to hire your own lawyer to represent you

in this transaction. You may waive the right to

be represented by a lawyer in this transaction.

You may direct any complaints concerning

violations of your rights listed in this Part II to

the Connecticut Department of Banking.

III. OUR POLICY ON INTERIM

FINANCING

We are required by law to tell you that we have

a policy of only offering what is known as

“interim financing” on a case by case basis at

our discretion. “Interim financing” means a

short term loan, the proceeds of which are used

to purchase a 1-4 family residence and which is

due and payable when you sell your current

residence.

Our Home Equity Line of Credit or Fixed Rate

Home Equity Loan is not intended for use as

interim financing. If you need interim financing,

please let us know, and we will provide you with

more information on what types of interim

financing products may be available from us, if

any.

IV. ABSENCE OF A ‘RATE LOCK-IN’

AGREEMENT

A “Mortgage Rate Lock-In” is an agreement

where we agree to give you a particular rate,

number of points or specified variable rate

terms, provided that you close the loan within a

specified period. None of the terms of our Home

Equity Line of Credit or Fixed Rate Home Equity

Loan products are locked-in (or guaranteed) for

you until closing. You understand and agree that

we are not offering a Mortgage Rate Lock-In

Agreement on the loan for which you have

applied.

V. EARLY TERMINATION AND

ANNUAL FEE

 Early Termination Fee of $500 will be

assessed if you pay-off and close-out

your Liberty Home Equity Line, SoLo

Home Equity Line of Credit or your

Fixed Rate Home Equity Loan before

the second anniversary of the date of

the loan note. The Early Termination

Fee only applies to loan amounts of

$25,000 or greater.

 Annual Fee of $50.00 due each year of

the Draw Period beginning with the 12

billing cycle applies to all our HELOC

products including the Liberty Home

Equity Line, HELOC up to $24,999

and SoLo Home Equity Line of Credit

VI. TRUST FEES

 Trust review fees and Recording fees

may apply when applicable.

Page 4 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

How We Protect Your Personal Information (“Privacy Notice”) Effective

May 2020

Page 5 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Page 6 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Notification of Credit Information Dispute

If you believe that we, Liberty Bank, have inaccurate information concerning your account with us

and that we may send or have sent such information to a consumer reporting agency, please write to

us so that we can investigate and, where appropriate, take certain corrective actions. You must write to

us at: Liberty Bank, Loan Workout Department, 315 Main Street, Middletown, CT 06457.

In your correspondence, please describe the specific information you believe to be inaccurate. To

protect your rights, you must send your correspondence to the address shown above. Other methods

of communication may not preserve certain rights of yours under the Fair Credit Reporting Act.

Page 7 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Important Terms of our Home Equity Credit Line Account

(Including the accompanying Supplement to these Important Terms)

This disclosure contains important information

about our Home Equity Line of Credit Account.

(For definitions of some of the terms used, see

paragraph 10 below.) You should read this

disclosure carefully and keep a copy for your

records.

1. Availability of Terms: All of the terms

described below are subject to change by us.

If any of these terms change (other than the

annual percentage rate) and you decide, as a

result, not to enter into an agreement with us,

you are entitled to a refund of any fees you

paid to us or anyone else in connection with

your application for the account.

2. Security Interest: We will take a mortgage

on your home. You could lose your home if

you do not meet the obligations in your

agreement with us.

3. Possible Actions:

(a) We can terminate your account, and

require you to pay us the entire outstanding

balance in one payment (“accelerate”), and

charge you certain fees if:

You engage in fraud or material

misrepresentation in connection with the

account.

You do not meet the repayment terms.

Your action or inaction adversely affects the

collateral for the account or our rights in the

collateral.

Each of these is called an “event of default.”

(b) We can refuse to make additional

extensions of credit or reduce your credit limit

if:

The value of your home securing the

account declines significantly below its

appraised value for purposes of the account.

We reasonably believe you will not be able

to meet the repayment requirements, due to

a material change in your financial

circumstances.

You are in default of a material obligation in

the agreement or an “event of default” exists.

Government action prevents us from

imposing the annual percentage rate provided

for, or impairs our security interest such that

the value of the interest is less than 120

percent of the credit limit.

A regulatory agency has notified us that

continued advances would constitute an

unsafe and unsound business practice.

The maximum annual percentage rate is

reached.

make certain changes to the terms of the

agreement upon the occurrence of specified

events.

4. Draw Period: You can obtain credit

advances for 9 years and 10 months. This is

called the “Draw Period.” The “Draw Period”

does not include the “Final Period” described

in paragraph 5 below.

5. Payments: Payments will be due monthly

under your agreement. The way we calculate

your minimum payment will depend on how

long you have had the account as described

below. We calculate how long you have had the

account based on the number of Billing Cycles

that have occurred. A “Billing Cycle” is the

regular time period during which we look at your

account activity for billing purposes (generally

this is approximately one month).

(a) Draw Period. Beginning with your first

Billing Cycle and ending with your one

hundred eighteenth (118th) Billing Cycle (the

“Draw Period’), (approximately the first 10

years of the account) the minimum payment

each month will equal interest and fees shown

on the billing statement, plus any unpaid

minimum payments from prior billing

statements. This minimum payment will not

repay any principal that is outstanding on

your account.

(b) Final Period. Beginning with your one-

hundred-nineteenth (119th) Billing Cycle and

for approximately 20 years and 2 months

after that (the “Final Period”), the minimum

payment each month will equal (i) one two-

hundred-forty-second (1/242nd) of the

principal at the close of the one-hundred-

eighteenth (118th) Billing Cycle, (ii) plus

interest and fees shown on the billing

statement, plus (iii) any unpaid minimum

payments from prior billing statements.

Because no advances are allowed during this

Final Period, this minimum payment will repay

the principal that is outstanding on your

account by the end of the Final Period.

Page 8 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

6. Our Fees and Charges: In order to open

and maintain an account, you must pay us

certain fees and charges.

(a) Annual Fee: $50.00 due each year of the

Draw Period beginning with the 12

billing

cycle.

(b) If, at your request, we terminate the

Account and release the Mortgage on or

before the second anniversary of the Date of

this Agreement, you agree to pay us an early

termination fee equal to Five Hundred Dollars

($500). This early termination fee does not

apply to the HELOC up to $24,999 program or

the Good Neighbor Home Equity Line of Credit

must carry insurance on the property that

secures the account.

7. Tax Deductibility: You should consult a tax

advisor regarding the deductibility of interest

and charges under the account.

8. Variable-Rate Feature: The account has a

variable-rate feature, and the annual

percentage rate (corresponding to the

periodic rate) and the minimum monthly

payment can change as a result.

The annual percentage rate includes only

interest and no other costs.

The annual percentage rate is based on the

value of an index. The index is the rate

published in the Wall Street Journal, Eastern

Edition, under the heading “Money Rates” and

shown as “prime rate” or “base rate” on

“corporate loans posted by at least 75% of the

nation’s 30 largest banks,” or similar language

used by the Journal for that index. If more

than one rate is shown, we use the highest

rate.

Ask us for the current index value and

annual percentage rate. After you open an

account, rate information will be provided on

periodic billing statements that we send you.

Please see the accompanying Supplement

to these Important Terms for important

additional information about our Home Equity

Line of Credit Account.

9. Definitions: “We,” “us” and “our” refer to

Liberty Bank. “You” and “your” refer to each

person who signs the “agreement.” The

“agreement” is the document that creates the

account. “Your home” refers to the dwelling

securing the account without regard to who

owns it.

Page 9 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Supplement to Important Terms of our Home Equity Credit

Line Account

This supplement contains important information about our Home Equity Credit Line Accounts. Please

read this supplement carefully and keep a copy for your records.

1. Variable-Rate Feature: Liberty Bank offers

three different types of Home Equity Credit Line

Accounts, as follows:

• HELOC up to $24,999 Program: We offer

credit limits from $10,000 to $24,999 with a

monthly variable-rate feature where the Annual

Percentage Rate is adjusted each Billing Cycle

to equal the index described in the

accompanying “Important Terms of our

Home Equity Credit Line Account”

(“Important Terms”) plus a margin. Ask us

for the amount of our current margin.

We sometimes refer to this Home Equity Credit

Line program in this Supplement as the

“HELOC up to $24,999 Program.” Under this

HELOC up to $24,999 Program, your Annual

Percentage Rate (corresponding to the periodic

rate) and minimum monthly payment may

change once each Billing Cycle, as the value of

the index changes.

• Liberty Home Equity Line Program: We

offer credit limits from $25,000 to $500,000

with a monthly variable-rate feature where the

Annual Percentage Rate is adjusted each Billing

Cycle to equal the index described in the

accompanying “Important Terms” minus a

margin. We sometimes refer to this Home

Equity Credit Line program in this Supplement

as the “Liberty Home Equity Line Program.”

Ask us for the amount of the margin that we

currently deduct from the index under this

Liberty Home Equity Line program. Under this

Liberty Home Equity Line program, your Annual

Percentage Rate (corresponding to the periodic

rate) and minimum monthly payment may

change once each Billing Cycle, as the value of

the index changes.

• Good Neighbor Home Equity Line of

Credit: We offer credit limits from $1,000 to

$10,000 with a monthly variable-rate feature

where the Annual Percentage Rate is adjusted

each Billing Cycle to equal the index described

in the accompanying “Important Terms” with

no added margin. We sometimes refer to this

Home Equity Credit Line program in this

Supplement as the “Good Neighbor Home

Equity Line of Credit Program.” Under this

Liberty Home Equity Line of Credit program,

your Annual Percentage Rate (corresponding to

the periodic rate) and minimum monthly

payment may change once each Billing Cycle,

as the value of the index changes.

2. Minimum Interest Rate for all programs:

Under each of the three Home Equity Credit Line

programs described above, the ANNUAL

PERCENTAGE RATE cannot decrease to less

than 3.00%. (We call this the “lifetime floor.”)

• Maximum interest rate for all programs:

Under each of the three Home Equity Credit Line

programs described above, the ANNUAL

PERCENTAGE RATE cannot increase to more

than 18%. (We call this the “lifetime cap.”)

Apart from this “lifetime cap,” and apart from

the “lifetime floor”, there is no limit on the

amount by which the rate can change during

any one-billing cycle.

3. Additional Information about the

Combined Loan-to-Value: Under the HELOC

up to $24,999 Program and the Liberty Home

Equity Line Program described above, the total

maximum combined loan-to-value (“CLTV”)

based on the estimated market value of your

home as of the date we open the account

(taking into account any mortgage loan that

may be ahead of our Home Equity Line of

Credit mortgage and also the Home Equity Line

of Credit limit) is as follows:

 Owner Occupied Primary Residence - CLTV

between 65% to 80.00% dependent on

total outstanding liens and FICO score.

Ask us for more details.

 Owner Occupied Seasonal/Second Home –

CLTV between 60% to 75% dependent on

total outstanding liens and FICO score.

Ask us for more details.

Under the Good Neighbor Home Equity Line

Program described above, the total maximum

combined loan-to-value (“CLTV”) based on the

estimated market value of your home as of the

date we open the account (taking into account

any mortgage loan that may be ahead of our

Good Neighbor Home Equity Line of Credit) is

105%.

Page 10 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Maximum CLTV’s will apply based upon if the

first lien is with another lender and the total

combined First Mortgage balance and proposed

Home Equity Line of Credit limit. Ask us for

more details.

4. Minimum Payment Examples:

HELOC up to $24,999 Program: If you took

one single $10,000 advance at the beginning of

the Draw Period, at an ANNUAL PERCENTAGE

RATE of 9.50% (the index value as of July 1,

2023 plus a margin of 1.25 percentage point

you would make:

118 minimum payments of $78.08 each

during the Draw Period; and

242 minimum payments ranging from

$119.40 to $41.65 during the Final Period.

Minimum Payment Examples:

Liberty Home Equity Line Program: If you

took one single $10,000 advance at the

beginning of the Draw Period, at an ANNUAL

PERCENTAGE RATE of 7.75% (the index value

as of July 11, 2023 minus a margin of .50

percentage points

you would make:

118 minimum payments of $63.70 each during

the Draw Period; and

242 minimum payments ranging from

$105.02 to $41.59 during the Final

Period

Good Neighbor Home Equity Line Program:

If you took one single $10,000 advance at the

beginning of the Draw Period, at an ANNUAL

PERCENTAGE RATE of

8.25% (the index value as of July 1, 2023 plus

a margin of 0), you would make:

118 minimum payments of $67.81 each

during the Draw Period; and

242 minimum payments ranging from

$109.13 to $41.60 during the Final Period

5. Maximum Payment Examples:

• If you took one single $10,000 advance at the

beginning of the Draw Period, at the maximum

18% ANNUAL PERCENTAGE RATE, the

minimum monthly payment would be $147.95

during the Draw Period. If you had an

outstanding balance of $10,000 at the

beginning of the Final Period, at the maximum

18% ANNUAL PERCENTAGE RATE, the

minimum monthly payment at the beginning of

the Final Period would be $189.27.

The maximum 18% ANNUAL

PERCENTAGE RATE could be reached as early

as the start of the second Billing Cycle of the

Draw Period and could also be reached as early

as the start of the Final Period.

6. Historical Example: The table on the

following page shows how the Annual

Percentage Rate and minimum monthly

payments would have changed based on

changes in the index over the last 15 years, for

each of our three different Home Equity Credit

Line programs. The index values are from the

Wall Street Journal most recently published on

the last business day of June of each year. While

only one payment amount per year is shown,

payments would have varied slightly during

each year of the Final Period. Years 2009

through 2018 show the Annual Percentage Rate

and the minimum monthly payments during the

Draw Period. Years 2019 through 2023 show the

Annual Percentage Rate and one of the

minimum monthly payments during the first five

years of the Final Period.

For the three loan programs, the table

assumes one single $10,000 advance taken

at the beginning of the Draw Period and that

through 2018 the balance remained at exactly

$10,000. The table also assumes that no

additional loan advances were taken, that only

the minimum payments were made, and that

the index and Annual Percentage Rate remained

constant during each year. The table does not

necessarily indicate how the index or your

payments will change in the future.

Page 11 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

(a) This table does not show the remaining payments over the last 15 years of the term of the

account which would result in the repayment of the entire principal balance.

Indicates floor rate

This is a margin we have used recently in the HELOC up to $24,999 program. Ask us for the amount

of our current margin.

This is a regular Liberty Home Equity Line margin we have used recently in the Liberty Home Equity

Line program. Ask us for the amount of the margin we currently deduct from the Index under the Liberty

Home Equity Line program.

This margin reflects the lower margin that may be available with this product. Ask us for the Amount

of the current margin.

This reflects a 1.25% margin we have used recently in the HELOC up to $24,999 Program. Ask us for

the amount of our current margin.

This reflects a (-.50%) regular Liberty Home Equity Line margin we have used recently in the Liberty

Home Equity Line program. Ask us for the amount of the margin we currently deduct from the index

under the Liberty Home Equity Line program.

This is a (0%) margin we have used recently in the Good Neighbor Home Equity Line Program. Ask us

for the amount of our current margin.

HELOC up to $24,999

Program

Liberty Home Equity

Line Program

Good Neighbor

Home Equity Line

Program

Year

Inde

Annual

Percentag

e Rate

Minimu

Monthly

Payment

(a)

Annual

Percentag

e Rate

Minimu

Monthly

Paymen

t (a)

Annual

Percentag

e Rate

Minimu

Monthly

Paymen

t (a)

2009

3.25 4.50 $36.99 3.00* $24.66 3.25 $26.71

2010

3.25 4.50 $36.99 3.00* $24.66 3.25 $26.71

2011

3.25 4.50 $36.99 3.00* $24.66 3.25 $26.71

2012

3.25 4.50 $36.99 3.00* $24.66 3.25 $26.71

2013

3.25 4.50 $36.99 3.00* $24.66 3.25 $26.71

2014

3.25 4.50 $36.99 3.00* $24.66 3.25 $26.71

2015

3.25 4.50 $36.99 3.00* $24.66 3.25 $26.71

2016

3.50 4.75 $39.04 3.00* $24.66 3.50 $28.77

2017

4.25 5.50 $45.21 3.75 $30.82 4.25 $34.93

2018

5.00 6.25 $51.37 4.50 $36.99 5.00 $41.10

Final

Perio

d (a)

2019

5.50 6.75 $96.11 5.00 $81.91 5.50 $85.97

2020

3.25 4.50 $76.02 3.00* $64.45 3.25 $66.38

2021

3.25 4.50 $74.18 3.00* $63.23 3.25 $65.05

2022

4.75 6.00 $82.69 4.25 $70.62 4.75 $74.07

2023

8.25 9.50 $102.95 7.75 $91.60 8.25 $94.84

Page 12 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Important Terms of our SoLo Home Equity Credit Line

Account

(Including the accompanying Supplement to these Important Terms)

This disclosure contains important information

about our SoLo Home Equity Credit Line

Account. (For definitions of some of the terms

used, see paragraph 10 below.) You should read

this disclosure carefully and keep a copy for

your records.

1. Availability of Terms: All of the terms

described below are subject to change by us.

If any of these terms change (other than the

annual percentage rate) and you decide, as a

result, not to enter into an agreement with us,

you are entitled to a refund of any fees you

paid to us or anyone else in connection with

your application for the account.

2. Security Interest: We will take a mortgage

on your home. You could lose your home if

you do not meet the obligations in your

agreement with us.

3. Possible Actions:

(a) We can terminate your account, and

require you to pay us the entire outstanding

balance in one payment (“accelerate”), and

charge you certain fees if:

You engage in fraud or material

misrepresentation in connection with the

account.

You do not meet the repayment terms.

Your action or inaction adversely affects the

collateral for the account or our rights in the

collateral.

Each of these is called an “event of default.”

(b) We can refuse to make additional

extensions of credit or reduce your credit limit

if:

The value of your home securing the

account declines significantly below its

appraised value for purposes of the account.

We reasonably believe you will not be able

to meet the repayment requirements, due to

a material change in your financial

circumstances.

You are in default of a material obligation in

the agreement or an “event of default” exists.

Government action prevents us from

imposing the annual percentage rate provided

for, or impairs our security interest such that

the value of the interest is less than 120

percent of the credit limit.

A regulatory agency has notified us that

continued advances would constitute an

unsafe and unsound business practice.

The maximum annual percentage rate is

reached.

make certain changes to the terms of the

agreement upon the occurrence of specified

events.

4. Draw Period: You can obtain credit

advances for 9 years and 10 months. This is

called the “Draw Period.” The “Draw Period”

does not include the “Final Period” described

in paragraph 5 below.

5. Payments: Payments will be due monthly

under your agreement. The way we calculate

your minimum payment will depend on how

long you have had the account as described

below. We calculate how long you have had the

account based on the number of Billing Cycles

that have occurred. A “Billing Cycle” is the

regular time period during which we look at your

account activity for billing purposes (generally

this is approximately one month).

(a) Draw Period. Beginning with your first

Billing Cycle and ending with your one

hundred eighteenth (118th) Billing Cycle (the

“Draw Period’) (approximately the first 10

years of the account) the minimum payment

each month will equal interest and fees shown

on the billing statement, plus any unpaid

minimum payments from prior billing

statements. This minimum payment will not

repay any principal that is outstanding on

your account.

(b) Final Period. Beginning with your one-

hundred-nineteenth (119th) Billing Cycle and

for approximately 20 years and 2 months

after that (the “Final Period’), the minimum

payment each month will equal (i) one two-

hundred-forty-second (1/242nd) of the

principal at the close of the one-hundred-

eighteenth (118th) Billing Cycle, (ii) plus

interest and fees shown on the billing

statement, plus (iii) any unpaid minimum

payments from prior billing statements.

Because no advances are allowed during this

Final Period, this minimum payment will repay

the principal that is outstanding on your

account by the end of the Final Period.

Page 13 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

6. Our Fees and Charges: In order to open

and maintain an account, you must pay us

certain fees and charges.

(a) Annual Fee: $50.00 due each year of the

Draw Period beginning with the 12

billing

cycle.

(b) If, at your request, we terminate the

Account and release the Mortgage on or

before the second anniversary of the Date of

this Agreement, you agree to pay us an early

termination fee equal to Five Hundred Dollars

($500).

must carry insurance on the property that

secures the account.

7. Tax Deductibility: You should consult a tax

advisor regarding the deductibility of interest

and charges under the account.

8. Variable-Rate Feature: The account has a

variable-rate feature, and the annual

percentage rate (corresponding to the

periodic rate) and the minimum monthly

payment can change as a result.

The annual percentage rate includes only

interest and no other costs.

The ANNUAL PERCENTAGE RATE for the

first 12 full billing cycles is 4.49% and is not

based on the index and margin used to make

later rate adjustments.

The annual percentage rate after the 12

month introductory rate, is based on the value

of an index. The index is the rate published in

the Wall Street Journal, Eastern Edition, under

the heading “Money Rates” and shown as

“prime rate” or “base rate” on “corporate

loans posted by at least 75% of the nation’s

30 largest banks,” or similar language used by

the Journal for that index. If more than one

rate is shown, we use the highest rate.

Ask us for the current index value and

annual percentage rate. After you open an

account, rate information will be provided on

periodic billing statements that we send you.

Please see the accompanying Supplement

to these Important Terms for important

additional information about our SoLo Home

Equity Credit Line Account.

9. Definitions: “We,” “us” and “our” refer to

Liberty Bank. “You” and “your” refer to each

person who signs the “agreement.” The

“agreement” is the document that creates the

account. “Your home” refers to the dwelling

securing the account without regard to who

owns it.

Page 14 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Supplement to Important Terms of our SoLo Home Equity

Credit Line Account

This supplement contains important information about our SoLo Home Equity Credit Line Account.

Please read this supplement carefully and keep a copy for your records.

1. Special program features:

Rate Discount: ANNUAL PERCENTAGE

RATE for the first 12 full billing cycles will be

fixed at 4.49%.

2. Variable-Rate Feature:

• SoLo HELOC Program: We offer credit

limits from $50,000 to $500,000 with a monthly

variable-rate feature where the Annual

Percentage Rate is adjusted each Billing Cycle

to equal the index described in the

accompanying “Important Terms” minus a

margin. Ask us for the amount of the

margin that we currently subtract from the

index under this program. Under this

program, your Annual Percentage Rate

(corresponding to the periodic rate) and

minimum monthly payment may change once

each Billing Cycle, as the value of the index

changes.

Minimum Interest Rate: After the

introductory rate discount the ANNUAL

PERCENTAGE RATE cannot decrease to less

than 3.00%. (We call this the “lifetime floor.”)

Maximum Interest Rate: The ANNUAL

PERCENTAGE RATE cannot increase to more

than 18%. (We call this the “lifetime cap.”)

Apart from this “lifetime cap,” and apart from

the “lifetime floor” there is no limit on the

amount by which the rate can change during

any one billing cycle.

3. Additional Information about the

Combined Loan-to-Value:

The total maximum combined loan-to-value

(“CLTV”) based on the estimated market value

of your home as of the date we open the

account (taking into account any mortgage

loan that may be ahead of our Home Equity

Line of Credit mortgage and also the Home

Equity Line of Credit limit) is as follows:

 Owner Occupied Primary Residence -

CLTV between 65% to 80% dependent

on total outstanding liens and FICO

score. Ask us for more details.

 Owner Occupied Seasonal/Second

Home – CLTV between 60% to 75%

dependent on total outstanding liens

and FICO score. Ask us for more

details.

Maximum CLTV’s will apply based upon if

the first lien is with another lender and the

total combined First Mortgage balance and

proposed Home Equity Line of Credit limit.

Ask us for more details.

4. Minimum Payment Examples

SoLo HELOC program: If you took one single

$10,000 advance at the beginning of the Draw

Period, at an Annual Percentage Rate of

4.49% for the first 12 full billing cycles and

7.75% (the index value as of July 1, 2023

minus a margin of .50 percentage points

but

subject to the lifetime floor of 3.00% you

would make:

12 minimum payments of $36.90

106 minimum payments of $63.70 each

during the draw period; and

242 minimum payments ranging from

$105.02 to $41.59 during the final period.

5. Maximum Payment Examples:

• If you took one single $10,000 advance at the

beginning of the Draw Period, at the maximum

18% ANNUAL PERCENTAGE RATE, the

minimum monthly payment would be $147.95

during the Draw Period. If you had an

outstanding balance of $10,000 at the

beginning of the Final Period, at the maximum

18% ANNUAL PERCENTAGE RATE, the

minimum monthly payment at the beginning of

the Final Period would be $189.27.

The maximum 18% ANNUAL

PERCENTAGE RATE could be reached as early

as the start of the thirteenth Billing Cycle of the

Draw Period and could also be reached as early

as the start of the Final Period.

6. Historical Example: The table on the

following page shows how the Annual

Percentage Rate and minimum monthly

Page 15 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

payments would have changed based on

changes in the index over the last 15 years. The

index values are from the Wall Street Journal

most recently published on the last business day

of June of each year. While only one payment

amount per year is shown, payments would

have varied slightly during each year of the Final

Period. Years 2009 through 2018 show the

Annual Percentage Rate and the minimum

monthly payments during the Draw Period.

Years 2019 through 2023 show the Annual

Percentage Rate and one of the minimum

monthly payments during the first five years of

the Final Period.

The table assumes one single

$10,000 advance taken at the beginning of

the Draw Period and that through 2018 the

balance remained at exactly $10,000. The table

also assumes that no additional loan advances

were taken, that only the minimum payments

were made, and that the index and Annual

Percentage Rate remained constant during each

year. The table does not necessarily indicate

how the index or your payments will change in

the future.

Page 16 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

SoLo HELOC Program

Year Index

Annual

Percentage

Rate2

Minimum

Monthly

Payment

(a)

2009 3.25 4.49

$36.90

2010 3.25 3.00* $24.66

2011 3.25 3.00* $24.66

2012 3.25 3.00* $24.66

2013 3.25 3.00* $24.66

2014 3.25 3.00* $24.66

2015 3.25 3.00* $24.66

2016 3.50 3.00* $24.66

2017 4.25 3.75 $30.82

2018 5.00 4.50 $36.99

Final

Period

(a)

2019 5.50 5.00 $81.91

2020 3.25 3.00* $64.45

2021 3.25 3.00* $63.23

2022 4.75 4.25 $70.62

2023 8.25 7.75 $91.60

(a) This table does not show the remaining payments over the last 15 years of the term of the

account which would result in the repayment of the entire principal balance.

_______________________

Indicates floor rate.

This example includes a margin of “minus .50%” which we have used recently in the SoLo program.

Ask us for the amount of our current margin.

This reflects a (-.50%) regular SoLo margin we have used recently in the SoLo program. Ask us for

the amount of the margin we currently deduct from the index under the SoLo program.

The ANNUAL PERCENTAGE RATE reflects a discount that we have provided recently. Ask us for the

amount of our current discount under the Solo Program.

Page 17 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

What you should know about home equity lines of credit

This booklet was initially prepared by the Board of Governors of the Federal Reserve System. The

Consumer Financial Protection Bureau (CFPB) has made technical updates to the booklet to reflect new

mortgage rules under Title XIV of the Dodd-Frank Wall Street Reform and Consumer Protection Act

(Dodd-Frank Act). A larger update of this booklet is planned in the future to reflect other changes under

the Dodd-Frank Act and to align with other CFPB resources and tools for consumers as part of the CFPB’s

broader mission to educate consumers. Consumers are encouraged to visit the CFPB’s website at

http://www.consumerfinance.gov/owning-a-home/ to access interactive tools and resources for

mortgage shoppers, which are expected to be available beginning in 2014.

Introduction

If you are in the market for credit, a home equity plan is one of several options that might be right for

you. Before making a decision, however, you should weigh carefully the costs of a home equity line

against the benefits. Shop for the credit terms that best meet your borrowing needs without posing

undue financial risks. And remember, failure to repay the amounts you’ve borrowed, plus interest, could

mean the loss of your home.

Home equity plan checklist

Ask your lender to help you fill out this worksheet

Basic Features for Comparison

Plan A Plan B

Fixed annual percentage rate

% %

Variable annual percentage rate

% %

 Index used and current value

% %

 Amount of margin

 Frequency of rate adjustments

 Amount/length of discount (if any)

 Interest rate cap and floor

Length of plan

Draw period

Repayment period

Initial fees

Appraisal fee

Application fee

Up-front charges, including points

Closing costs

Repayment terms

During the draw period

Interest and principal payments

Interest-only payments

Fully amortizing payments

When the draw period ends

Balloon payment?

Renewal available?

Refinancing of balance by lender?

Page 18 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

What is a home equity line of credit?

A home equity line of credit is a form of revolving credit in which your home serves as collateral. Because

a home often is a consumer’s most valuable asset, many homeowners use their credit lines only for

major items such as education, home improvements, or medical bills and choose not to use them for

day-to-day expenses.

With a home equity line, you will be approved for a specific amount of credit. Many lenders set the credit

limit on a home equity line by taking a percentage (say, 75 percent) of the home’s appraised value and

subtracting from that the balance owed on the existing mortgage. For example:

Appraised value of home $100,000

Percentage x75%

Percentage of appraised value $75,000

Less balance owed on mortgage -$40,000

Potential Credit $35,000

In determining your actual credit limit, the lender will also consider your ability to repay the loan

(principal and interest) by looking at your income, debts, and other financial obligations as well as your

credit history.

Many home equity plans set a fixed period during which you can borrow money, such as 10 years. At

the end of this "draw period," you may be allowed to renew the credit line. If your plan does not allow

renewals, you will not be able to borrow additional money once the period has ended. Some plans may

call for payment in full of any outstanding balance at the end of the period. Others may allow repayment

over a fixed period (the "repayment period"), for example, 10 years.

Once approved for a home equity line of credit, you will most likely be able to borrow up to your credit

limit whenever you want. Typically, you will use special checks to draw on your line. Under some plans,

borrowers can use a credit card or other means to draw on the line.

There may be limitations on how you use the line. Some plans may require you to borrow a minimum

amount each time you draw on the line (for example, $300) or keep a minimum amount outstanding.

Some plans may also require that you take an initial advance when the line is set up.

What should you look for when shopping for a plan?

If you decide to apply for a home equity line of credit, look for the plan that best meets your particular

needs. Read the credit agreement carefully, and examine the terms and conditions of various plans,

including the annual percentage rate (APR) and the costs of establishing the plan. Remember, though,

that the APR for a home equity line is based on the interest rate alone and will not reflect the closing

costs and other fees and charges, so you'll need to compare these costs, as well as the APRs, among

lenders.

Variable interest rates

Home equity lines of credit typically involve variable rather than fixed interest rates. The variable rate

must be based on a publicly available index (such as the prime rate published in some major daily

newspapers or a U.S. Treasury bill rate). In such cases, the interest rate you pay for the line of credit

will change, mirroring changes in the value of the index. Most lenders cite the interest rate you will

pay as the value of the index at a particular time, plus a “margin”, such as 2 percentage points.

Because the cost of borrowing is tied directly to the value of the index, it is important to find out which

index is used, how often the value of the index changes, and how high it has risen in the past. It is

also important to note the amount of the margin.

Lenders sometimes offer a temporarily discounted interest rate for home equity lines—an "introductory"

rate that is unusually low for a short period, such as 6 months.

Variable-rate plans secured by a dwelling must, by law, have a ceiling (or cap) on how much your

interest rate may increase over the life of the plan. Some variable-rate plans limit how much your

payment may increase and how low your interest rate may fall if the index drops.

Page 19 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Some lenders allow you to convert from a variable interest rate to a fixed rate during the life of the

plan, or to convert all or a portion of your line to a fixed-term installment loan.

Costs of establishing and maintaining a home equity line

Many of the costs of setting up a home equity line of credit are similar to those you pay when you get

a mortgage. For example:

 A fee for a property appraisal to estimate the value of your home;

 An application fee, which may not be refunded if you are turned down for credit;

 Up-front charges, such as one or more points (one point equals 1 percent of the credit limit);

and

 Closing costs, including fees for attorneys, title search, mortgage preparation and filing;

property and title insurance, and taxes.

In addition, you may be subject to certain fees during the plan period, such as annual membership or

maintenance fees and a transaction fee every time you draw on the credit line.

You could find yourself paying hundreds of dollars to establish the plan. And if you were to draw only a

small amount against your credit line, those initial charges would substantially increase the cost of the

funds borrowed. On the other hand, because the lender’s risk is lower than for other forms of credit, as

your home serves as collateral, annual percentage rates for home equity lines are generally lower than

rates for other types of credit. The interest you save could offset the costs of establishing and

maintaining the line. Moreover, some lenders waive some or all of the closing costs.

How will you repay your home equity plan?

Before entering into a plan, consider how you will pay back the money you borrow. Some plans set a

minimum monthly payment that includes a portion of the principal (the amount you borrow) plus

accrued interest. But, unlike with the typical installment loan agreements, the portion of your payment

that goes toward principal may not be enough to repay the principal by the end of the term. Other

plans may allow payment of only the interest during the life of the plan, which means that you pay

nothing toward the principal. If you borrow $10,000, you will owe that amount when the payment plan

ends.

Regardless of the minimum required payment on your home equity line, you may choose to pay more,

and many lenders offer a choice of payment options. However, some lenders may require you to pay

special fees or penalties if you choose to pay more, so check with your lender. Many consumers choose

to pay down the principal regularly as they do with other loans. For example, if you use your line to buy

a boat, you may want to pay it off as you would a typical boat loan.

Whatever your payment arrangements during the life of the plan—whether you pay some, a little, or

none of the principal amount of the loan—when the plan ends, you may have to pay the entire balance

owed, all at once. You must be prepared to make this "balloon payment" by refinancing it with the

lender, by obtaining a loan from another lender, or by some other means. If you are unable to make

the balloon payment, you could lose your home.

If your plan has a variable interest rate, your monthly payments may change. Assume, for example,

that you borrow $10,000 under a plan that calls for interest-only payments. At a 10% interest rate,

your monthly payments would be $83. If the rate rises over time to 15%, your monthly payments will

increase to $125. Similarly, if you are making payments that cover interest plus some portion of the

principal, your monthly payments may increase, unless your agreement calls for keeping payments the

same throughout the plan period.

If you sell your home, you will probably be required to pay off your home equity line in full immediately.

If you are likely to sell your home in the near future, consider whether it makes sense to pay the up-

front costs of setting up a line of credit. Also keep in mind that renting your home may be prohibited

under the terms of your agreement.

Page 20 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Lines of credit vs. traditional second mortgage loans

If you are thinking about a home equity line of credit, you might also want to consider a traditional

second mortgage loan. This type of loan provides you with a fixed amount of money, repayable over a

fixed period. In most cases, the payment schedule calls for equal payments that will pay off the entire

loan within the loan period. You might consider a second mortgage instead of a home equity line if, for

example, you need a set amount for a specific purpose, such as an addition to your home.

In deciding which type of loan best suits your needs, consider the costs under the two alternatives. Look

at both the APR and other charges. Do not, however, simply compare the APRs, because the APRs on

the two types of loans are figured differently:

 The APR for a traditional second mortgage loan takes into account the interest rate charged plus

points and other finance charges.

 The APR for a home equity line of credit is based on the periodic interest rate alone. It does not

include points or other charges.

Disclosures from lenders

The Federal Truth in Lending Act requires lenders to disclose the important terms and costs of their

home equity plans, including the APR, miscellaneous charges, the payment terms, and information

about any variable-rate feature. And in general, neither the lender nor anyone else may charge a fee

until after you have received this information. You usually get these disclosures when you receive an

application form, and you will get additional disclosures before the plan is opened. If any term (other

than a variable-rate feature) changes before the plan is opened, the lender must return all fees if you

decide not to enter into the plan because of the change. Lenders are also required to provide you with

a list of homeownership counseling organizations in your area.

When you open a home equity line, the transaction puts your home at risk. If the home involved is your

principal dwelling, the Truth in Lending Act gives you 3 days from the day the account was opened to

cancel the credit line. This right allows you to change your mind for any reason. You simply inform the

lender in writing within the three-day period. The lender must then cancel the security interest in your

home and return all fees—including any application and appraisal fees—paid to open the account.

The Home Ownership and Equity Protection Act of 1994 (HOEPA) addresses certain unfair practices and

establishes requirements for certain loans with high rates and fees, including certain additional

disclosures. HOEPA now covers some HELOCs. You can find out more information by contacting the

CFPB at the website address and phone number listed in the Contact information appendix below.

What if the lender freezes or reduces your line of credit?

Plans generally permit lenders to freeze or reduce a credit line if the value of the home "declines

significantly" or when the lender "reasonably believes" that you will be unable to make your payments

due to a "material change" in your financial circumstances. If this happens, you may want to:

 Talk with your lender. Find out what caused the lender to freeze or reduce your credit line and

what, if anything, you can do to restore it. You may be able to provide additional information to

restore your line of credit, such as documentation showing that your house has retained its value

or that there has not been a "material change" in your financial circumstances. You may want to

get copies of your credit reports (go to the CFPB’s website at

http://www.consumerfinance.gov/askcfpb/5/can-i-review-my-credit-report.html for

information about how to get free copies of your credit reports) to make sure all the

information in them is correct. If your lender suggests getting a new appraisal, be sure you

discuss appraisal firms in advance so that you know they will accept the new appraisal as valid.

 Shop around for another line of credit. If your lender does not want to restore your line of

credit, shop around to see what other lenders have to offer. If another lender is willing to offer

you a line of credit, you may be able to pay off your original line of credit and take out another

one. Keep in mind, however, that you may need to pay some of the same application fees you

paid for your original line of credit.

Page 21 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

APPENDIX A: Defined Terms

This glossary provides general information for terms commonly used in the real estate market.

They may have different legal meanings depending on the context.

ANNUAL FEE OR MAINTENANCE FEE An

annual charge for access to a financial product

such as a line of credit, credit card, or account.

The fee is charged regardless of whether or not

the product is used.

ANNUAL PERCENTAGE RATE (APR) The cost

of credit, expressed as a yearly rate. For closed-

end credit, such as car loans or mortgages, the

APR includes the interest rate, points, broker

fees, and other credit charges that the borrower

is required to pay. An APR, or an equivalent

rate, is not used in leasing agreements.

APPLICATION FEE Fees charged when you

apply for a loan or other credit. These may

include charges for property appraisal and a

credit report.

BALLOON PAYMENT A large extra payment

that may be charged at the end of a mortgage

loan or lease.

CAP (INTEREST RATE) A limit on the amount

that your interest rate can increase. Two types

of interest-rate caps exist. Periodic adjustment

caps limit the interest-rate increase from one

adjustment period to the next. Lifetime caps

limit the interest-rate increase over the life of

the loan. By law, all adjustable-rate mortgages

have an overall cap.

CLOSING OR SETTLEMENT COSTS Fees paid

when your close (or settle) on a loan. These fees

may include application fees; title examination,

abstract of title, title insurance, and property

survey fees; fees for preparing deeds,

mortgages, and settlement documents;

attorneys' fees; recording fees; estimated costs

of taxes and insurance; and notary, appraisal,

and credit report fees. Under the Real Estate

Settlement Procedures Act, the borrower

receives a good faith estimate of closing costs

within three days of application. The good faith

estimate lists each expected cost as an amount

or a range.

CREDIT LIMIT The maximum amount that

may be borrowed on a credit card or under the

home equity line of credit plan.

EQUITY The difference between the fair market

value of the home and the outstanding balance

on your mortgage plus any outstanding home

equity loans.

INDEX The economic indicator used to calculate

interest-rate adjustments for adjustable-rate

mortgages or other adjustable-rate loans. The

index rate can increase or decrease at any time.

See also Selected Index Rates for ARMs over an

11-year period

(consumerfinance.gov/f/201204_CFPB_ARMs-

brochure.pdf) for examples of common indexes

that have changed in the past.

INTEREST RATE The percentage rate used to

determine the cost of borrowing money, stated

usually as a percentage of the principal loan

amount and as an annual rate.

MARGIN The number of percentage points the

lender adds to the index rate to calculate the

adjustable-rate-mortgage interest rate at each

adjustment.

MINIMUM PAYMENT The lowest amount that

you must pay (usually monthly) to keep your

account in good standing. Under some plans,

the minimum payment may cover interest only;

under others, it may include both principal and

interest.

POINTS (ALSO CALLED DISCOUNT

POINTS) One point is equal to 1 percent of the

principal amount of a mortgage loan. For

example, if a mortgage is $200,000, one point

equals $2,000. Lenders frequently charge points

in both fixed-rate and adjustable-rate

mortgages to cover loan origination costs or to

provide additional compensation to the lender

or broker. These points usually are paid at

closing and may be paid by the borrower or the

home seller, or may be split between them. In

some cases, the money needed to pay points

can be borrowed (incorporated in the loan

amount), but doing so will increase the loan

Page 22 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

amount and the total costs. Discount points

(also called discount fees) are points that you

voluntarily choose to pay in return for a lower

interest rate.

SECURITY INTEREST If stated in your credit

agreement, a creditor, lessor, or assignee's

legal right to your property (such as your home,

stocks, or bonds) that secures payment of your

obligation under the credit agreement. The

property that secures payment of your

obligation is referred to as “collateral.”

TRANSACTION FEE Fee charged each time a

withdrawal or other specified transaction is

made on a line of credit, such as a balance

transfer fee or a cash advance fee.

VARIABLE RATE An interest rate that changes

periodically in relation to an index, such as the

prime rate. Payments may increase or decrease

accordingly.

APPENDIX B: More information

For more information about mortgages, including home equity lines of credit, visit

consumerfinance.gov/mortgage. For answers to questions about mortgages and other financial topics,

visit consumerfinance.gov/askcfpb. You may also visit the CFPB’s website at

consumerfinance.gov/owning-a-home to access interactive tools and resources for mortgage

shoppers, which are expected to be available beginning in 2014.

Housing counselors can be very helpful, especially for first-time home buyers or if you’re having

trouble paying your mortgage. The U.S. Department of Housing and Urban Development (HUD)

supports housing counseling agencies throughout the country that can provide free or low-cost advice.

You can search for HUD-approved housing counseling agencies in your area on the CFPB’s web site at

consumerfinance.gov/find-a-housing-counselor or by calling HUD’s interactive toll-free number at 800-

569-4287.

The company that collects your mortgage payments is your loan servicer. This may not be the same

company as your lender. If you have concerns about how your loan is being serviced or another

aspect of your mortgage, you may wish to submit a complaint to the CFPB at

consumerfinance.gov/complaint or by calling (855) 411-CFPB (2372).

When you submit a complaint to the CFPB, the CFPB will forward your complaint to the company and

work to get a response. Companies have 15 days to respond to you and the CFPB. You can review the

company’s response and give feedback to the CFPB.

Page 23 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

APPENDIX C: Contact information

For additional information or to submit a complaint, you can contact the CFPB or one of the other

federal agencies listed below, depending on the type of institution. If you are not sure which agency to

contact, you can submit a complaint to the CFPB and if the CFPB determines that another agency

would be better able to assist you, the CFPB will refer your complaint to that agency and let you know.

Regulatory

Regulatory agency Regulated entities Contact information

Consumer Financial

Protection Bureau (CFPB)

P.O. Box 4503

Iowa City, IA 52244

Insured depository institutions

and credit unions with assets

greater than $10 billion (and

their affiliates), and non-bank

providers of consumer financial

products and services,

including mortgages, credit

cards, debt collection,

consumer reports, prepaid

cards, private education loans,

and payday lending

(855) 411-CFPB (2372)

consumerfinance.gov

consumerfinance.gov/

complaint

Board of Governors of the

Federal Reserve System

(FRB) Consumer Help

P.O. Box 1200

Minneapolis, MN 55480

Federally insured state-

chartered bank members of the

Federal Reserve System

(888) 851-1920

federalreserveconsumerhelp.go

Office of the Comptroller of

the Currency (OCC)

Customer Assistance Group

1301 McKinney Street

Suite 3450

Houston, TX 77010

National banks and federally

chartered savings

banks/associations

(800) 613-6743

occ.treas.gov

helpwithmybank.gov

Federal Deposit Insurance

Corporation (FDIC)

Consumer Response Center

1100 Walnut Street, Box #11

Kansas City, MO 64106

Federally insured state-

chartered banks that are not

members of the Federal

Reserve System

(877) ASK-FDIC or

(877) 275-3342

Fdic.gov

fdic.gov/consumers

Federal Housing Finance

Agency (FHFA) Consumer

Communications

Constitution Center

400 7th Street, S.W.

Washington, DC 20024

Fannie Mae, Freddie Mac, and

the Federal Home Loan Banks

Consumer Helpline

(202) 649-3811

Fhfa.gov

fhfa.gov/Default.aspx?Page=36

[email protected]

Page 24 of 24

NMLS #459028

Publication Date 7/1/23

MEMBER FDIC EQUAL HOUSING LENDER

Regulatory agency

Regulated entities

Contact

information

National Credit Union

Administration (NCUA)

Consumer Assistance

1775 Duke Street

Alexandria, VA 22314

Federally chartered credit

unions

(800) 755-1030

ncua.gov

mycreditunion.gov

Federal Trade Commission

(FTC)

Consumer Response Center

600 Pennsylvania Ave, N.W.

Washington, DC 20580

Finance companies, retail

stores, auto dealers,

mortgage companies and

other lenders, and credit

bureaus

(877) FTC-HELP or

(877) 382-4357

ftc.gov

ftc.gov/bcp

Securities and Exchange

Commission (SEC) Complaint

Center

100 F Street, N.E. Washington, DC

20549

Brokerage firms, mutual fund

companies, and investment

advisers

(202) 551-6551

sec.gov

sec.gov/complaint/select.shtml

Farm Credit Administration

Office of Congressional and

Public Affairs

1501 Farm Credit Drive

McLean, VA 22102

Agricultural lenders (703) 883-4056

fca.gov

Small Business Administration

(SBA) Consumer Affairs

409 3

Street, S.W.

Washington, DC 20416

Small business lenders (800) U-ASK-SBA or

(800) 827-5722

sba.gov

Commodity Futures Trading

Commission (CFTC)

1155 21

Street, N.W.

Washington, DC 20581

Commodity brokers,

commodity trading advisers,

commodity pools, and

introducing brokers

(866) 366-2382

cftc.gov/ConsumerProtection/ind

ex.htm

U.S. Department of Justice DOJ)

Civil Rights Division

950 Pennsylvania Ave, N.W.

Housing and Civil Enforcement

Section

Washington DC 20530

Fair lending and housing

issues

(202) 514-4713

TTY–(202) 305-1882

FAX–(202) 514-1116

To report an incident of housing

discrimination:

1-800-896-7743

fairhousing@usdoj.gov

Department of Housing and

Urban Development (HUD) Office

of Fair Housing/Equal Opportunity

451 7

Street, S.W.

Washington, DC 20410

Fair lending and housing

issues

(800) 669-9777

hud.gov/complaints