Contour Diabetes app User Guide
Table of Contents
Chapter 1: Introduction............................................................................................5
About the CONT
OUR DIABETES app................................................................................................................6
System and Device Requirements.........................................................................................................................6
Intended Use..........................................................................................................................................................6
Chapter 2: Getting Started.......................................................................................7
To download the CONTOUR DIABETES app onto Your Apple Device.............................................................8
To update the CONTOUR DIABETES app on Your Apple Device.....................................................................8
To download the CONTOUR DIABETES app onto Your Android Device......................................................... 8
To update the CONTOUR DIABETES app on Your Android Device................................................................. 8
Quick Start Instructions.........................................................................................................................................8
Navigation............................................................................................................................................................. 9
Menu..........................................................................................................................................................9
Buttons...................................................................................................................................................... 9
Scroll....................................................................................................................................................... 10
Delete.......................................................................................................................................................10
Symbols...............................................................................................................................................................10
Chapter 3: Blood Sugar Readings......................................................................... 11
View Blood Sugar Readings................................................................................................................................12
My Readings............................................................................................................................................12
Averages.................................................................................................................................................. 12
Expanded Graph...................................................................................................................................... 12
To Customize Your Expanded Graph View............................................................................................ 13
Edit Readings...................................................................................................................................................... 14
Meal Markers.......................................................................................................................................... 14
Manual Readings.................................................................................................................................................14
Chapter 4: Meter-App Connection........................................................................17
Pairing................................................................................................................................................................. 18
Unpairing.............................................................................................................................................................18
Meter Management..............................................................................................................................................18
If a Meter is Also Paired to an Insulin Pump Device..............................................................................19
Chapter 5: Settings and Features.......................................................................... 21
My Account.........................................................................................................................................................22
Guest Mode............................................................................................................................................. 22
Internet Connection................................................................................................................................. 22
Patterns................................................................................................................................................................ 23
Reminders............................................................................................................................................................23
Set Up a Reminder.................................................................................................................................. 23
Delete a One-time Countdown Reminder............................................................................................... 23
Temporarily Disable a Reminder............................................................................................................ 23
Delete a Recurring Reminder.................................................................................................................. 24
Test Reminder Plans............................................................................................................................................24
| Table of Contents | iii
Reports.................................................................................................................................................................24
Tar
get Ranges...................................................................................................................................................... 24
Critical High and Critical Low............................................................................................................................25
Chapter 6: More Information................................................................................ 27
Help and Tooltips................................................................................................................................................ 28
Contact Us........................................................................................................................................................... 28
About the CONTOUR DIABETES app
The CONTOUR
™
DIABETES app is a cloud-enabled mobile application that operates on portable devices such as a
smart phone or tablet running the Apple iOS or the Android operating system. The app uses Bluetooth Low Energy
wireless technology to sync with the CONT
OUR
®
NEXT ONE meter for seamless blood sugar monitoring.
This easy-to-use app can give you a better understanding of how your daily activities affect your blood sugar results
to help you manage your diabetes. The CONTOUR NEXT ONE blood glucose monitoring system allows you to send
your blood sugar test results to a mobile device for viewing and editing, and to the CONTOUR CLOUD for storage.
The app also allows you to e-mail your data to your healthcare provider to help them support an effective diabetes
management program for you.
System and Device Requirements
Requirements for the use of the CONTOUR DIABETES app include:
• A CONT
OUR NEXT ONE meter.
• A compatible Apple (iOS version 8.0 and above) or Android (version 5.0 and above) device.
Visit http://diabetes.ascensia.com for updates on compatible devices and operating systems.
Intended Use
The CONTOUR DIABETES app is intended for use by individuals with insulin and non-insulin treated diabetes,
and/or their caregivers, to store, view, trend and share blood glucose meter readings, either manually entered in the
app or wirelessly transmitted from the CONT
OUR family of meters. Other related health indicators that can be
captured and shown in a printable report and graphical format on a mobile device for insulin and non-insulin treated
patients with diabetes are available to support diabetes management. The app is available for use on supported Apple
iOS and Android devices and is designed to be used with a wirelessly enabled CONTOUR branded meter.
CAUTION: Bluetooth
®
connectivity allows readings to be transmitted from your meter to the CONTOUR
DIABETES app. The app should only be used for a single individual. Do not pair another individual’s meter
with your compatible device.
Chapter
2
Getting Started
Topics:
•
To download the CONTOUR
DIABETES app onto Your Apple
Device
•
To update the CONTOUR
DIABETES app on Your Apple
Device
•
To download the CONTOUR
DIABETES app onto Your
Android Device
•
To update the CONTOUR
DIABETES app on Your Android
Device
•
Quick Start Instructions
•
Navigation
•
Symbols
To download the CONTOUR DIABETES app onto Your Apple Device
1. Open the App Store on your device.
2. Tap the
Search tab.
3. In the text field, type Contour diabetes and tap Search.
4. Select Contour Diabetes app from the search results.
5. Tap Get > Install. You may be prompted to enter your iTunes account information. Tap OK once you are done.
The download process will begin.
6. If you are still in the App Store, the Install button will become an Open button. Tap this to open the app or select
the icon from your device home screen.
To update the CONTOUR DIABETES app on Your Apple Device
1. Open the App Store on your device.
2. Tap the Updates tab.
3. Apps with an update available are labeled Update
.
4. Find the CONTOUR DIABETES app and tap Update. Or tap Update All to update all apps.
To download the CONTOUR DIABETES app onto Your Android Device
1. Open the Google Play Store on your device.
2. Tap
Search, and type Contour diabetes in the field.
3. Select Contour Diabetes app from the search results.
4. Tap Install > Accept. The download and installation process will begin.
5. If you are still in the Google Play Store, an Open button displays once installation is complete. Tap to open the
app or select the icon from your device home screen.
To update the CONTOUR DIABETES app on Your Android Device
1. Open the Google Play Store on your device.
2. Tap
Menu
> My apps & games.
3. Apps with an update available are labeled Update.
4. Find the CONTOUR DIABETES app and tap
Update. Or tap Update All to update all apps.
Quick Start Instructions
Follow these steps to set up the CONTOUR DIABETES app for the first time:
1. Download the CONTOUR DIABETES app.
2. Make sure your device is connected to the Internet and that the Bluetooth is on.
3. Open the app and select your country and language.
4. T
ap Create an Account.
5. Follow the app instructions to create an account and set up the app.
| Getting Started | 8
Navigation
Menu
Use the Menu ( ) to navigate through the app. The Menu includes:
• My Readings: View
, edit and manage your blood sugar readings.
• My Patterns: Get notifications if certain patterns are detected in your blood sugar readings.
• My Reminders: Set reminders to take medication, test your blood sugar, and more.
• My Care: Adjust details on your therapy, add your healthcare team and send reports.
My Therapy:
• Target Ranges: Edit your target ranges for your blood sugar readings.
• Day Dividers: Change your day dividers according to your meal times.
• HBA1C History: Enter and View your HbA1c levels.
My Team:
• Healthcare Team: Add your healthcare team information and send reports.
• Appointments: Log upcoming doctor appointments.
• Reports: Send a blood sugar report, blood sugar diary or a data file to recipients.
• Emergency Contacts: Edit your emergency contacts.
• App Connections: Manage connections with our partner apps.
• Settings: Manage your app settings.
• My Meters: Add, delete, and manage your meters.
• My Account: Change account settings such as email and password.
• App Preferences: Manage settings for notifications, syncing, and more.
• Language and Location: Change your current country or preferred language.
• Help: Find instructions and answers to questions you may have.
• Pair a Meter: Connect a meter to the app wirelessly using Bluetooth (only displayed if no meters are paired with
the app).
Buttons
To go back to a previous screen, tap the Back, Menu, Done, or Exit
button. Occasionally there will be no Save button, only Done or Back.
Tap Done or Back to save your selection. The app auto-saves most items
and does not always require you to tap a Save button.
| Getting Started | 9
Scroll
You can scroll on pages and pop-ups by placing a finger on the device screen and swiping up or down. A scroll bar
appears once you start scrolling.
Delete
T
o delete an item, place your finger on the item and swipe to the left. A Delete button will appear. Tap to delete.
NOTE: Synced readings cannot be deleted.
Symbols
The following chart is a guide to some of the symbols used in the CONTOUR DIABETES app:
View Blood Sugar Readings
The Contour ONE system—a CONTOUR NEXT ONE meter and CONTOUR DIABETES app together—uses color
to let users know if a blood sugar reading is within or outside of a target range. In the app, the blood sugar reading
button has a color
. In the meter, the test strip port displays a colored light (smartLIGHT
™
target indicator) when a
reading is taken.
NOTE: If you change the meal marker on a blood sugar reading, it will be compared against a different tar
get range
and may change color based on this new target.
My Readings
My Readings is the Home screen for the CONTOUR
DIABETES app. This screen provides you with all of
your readings in a list view that corresponds to the
graph at the top of the screen. Your most recent
reading will appear at the bottom of the list in a large
button.
Tap on a blood sugar reading button to edit it (see Edit
Readings for more information). Tap next to the time
of the blood sugar reading to show details of any
pictures, notes, activities, meals, or medications that
have been added. Tap in the area again to hide the
details.
NOTE: Manual blood sugar readings are displayed as
diamonds instead of circles in the app graphs.
Averages
My Week is at the bottom of the My Readings page. It provides a quick glance at all your readings within the last 7
days and where they fall within your tar
get ranges. Tap on the My Week bar to scroll to My Averages, which shows
the average number and value of blood sugar readings during the past 7, 14, 30, and 90 days.
Expanded Graph
The expanded graph lets you see a detailed graph of your blood sugar readings. To view the expanded graph:
1. Go to Main Menu > My Readings.
2. Turn your mobile device sideways or tap the small graph on the top of the screen.
| Blood Sugar Readings | 12
NOTE: If you want to turn the device sideways to open the
graph, the OS setting in your device must allow rotate.
To Customize Your Expanded Graph View
Y
ou can customize how you view your readings in the expanded graph. Tap the white button in the upper left corner
of the expanded graph to change your graph filters:
• Mode: Select Standard View or Averages.
• Standard View mode displays your blood sugar readings on the day you choose from the right-hand column.
Scroll up or down on the date column on the right to change the day. Swipe right or left anywhere on the
expanded graph to go backward or forward in increments of 3, 7, 14, or 30 days from the selected date on the
screen.
Tap on a reading to see the details. To move to the next or previous reading, use the < or > buttons. Tap the X
to exit this view.
NOTE: If there are overlapping blood sugar readings, tap on any one of them to see a zoomed in view. Tap on
a blood sugar reading to access the Reading Overlay.
• Averages mode shows your blood sugar readings over the past 3, 7, 14, or 30 days as if they all occurred in one
day. Averages mode displays the average of your blood sugar readings by each time period of the day, across
the selected number of days (for example, between 6:00AM and 10:00AM for the last 14 days). Swipe right or
left anywhere on the expanded graph to go backward or forward in increments of 3, 7, 14, or 30 days from the
selected date on the screen.
• Days: Select the number of days to view (3, 7, 14, or 30 days).
• Insulin / Carbs:
• Select Fast-acting Insulin to display only your fast-acting insulin doses for the selected day or date range.
• Select Carbs to display only the carb amounts you entered for the selected day or date range.
• Select View Both to display both insulin and carb entries.
NOTE: In Standard View, if Show Fast-Acting Insulin or Show Carbs is selected, only View All will be available.
• Meal Marker: Select a meal marker from the list to view only readings marked Fasting, Before Meal, or After
Meal. Select View All to view all blood sugar readings.
| Blood Sugar Readings | 13
Edit Readings
You can add information to your blood sugar readings in order to have a better idea of your diabetes trends. To add a
photo, note, activity, meal, or medication:
1. Find the blood sugar reading in My Readings and tap it.
2. When the Edit screen opens, tap one of the note buttons.
3. Enter information for the note you selected.
4. T
ap Done when you are finished.
Notes:
• Blood sugar readings from the meter cannot be deleted in the app; only manually entered blood sugar readings can
be deleted.
• When entering Fast-Acting Insulin (Bolus), select only from the preset drop down. This allows it to display in the
expanded graph. Long-acting insulin (Basal) does not display in the expanded graph.
Meal Markers
If the Meal Marker preference is on, the app selects a meal type (for example,
‘Lunch’) for your blood sugar reading based on when you took the reading and
the Day Divider it belongs to. The app provides Day Divider time periods for
Breakfast, Lunch, Dinner, and Overnight that you can change to fit your own
schedule.
In addition to preselecting meal markers, the CONTOUR DIABETES app also allows you to add or edit meal
markers on your blood sugar readings.
To add a meal marker:
1. Go to
Main Menu > My Readings.
2. Tap the blood sugar reading button.
3. When the Edit screen appears, tap the Meal icon
and then tap Meal Marker. You can change or add a meal
marker and a meal type from this screen.
NOTE:
If you change the meal marker on a blood sugar reading, it will be compared against a different target range
and may change color based on this new target.
The Meal Marker feature is always available in the app. If you turn off meal markers in the meter, your blood sugar
readings can only be marked when you are in the app. If you leave the Meal Marker Prompt Screen setting on in the
app, the Meal Marker screen displays automatically each time a blood sugar reading comes in from the meter. You
can mark a blood sugar reading with a Before Meal, After Meal or Fasting meal marker.
If you would like to stop the Meal Marker screen from displaying automatically in the app:
1. Go to Main Menu > Settings > App Preferences.
2. Change the Meal Marker Prompt setting toggle to off.
Manual Readings
If you have taken a blood sugar reading with a non-compatible meter or would like to enter a note without a reading,
you can enter it manually
.
T
o create a manual reading:
| Blood Sugar Readings | 14
1. Go to Main Menu > My Readings. Tap the ( ) button in the upper right corner of the screen.
You will be prompted to set the date and time. The app pre-selects the current date and time in your mobile device
for the new reading.
2. T
o change the date or time, use the scroll wheel to set the desired date or time. Tap Done to save your selection.
3. To enter a blood sugar value, tap the empty blood sugar reading button and type the number. Tap Done to save the
value. The Meal Marker screen is now available.
The app pre-selects a meal marker and meal type based on the time of the reading.
4. Tap Save to confirm or tap another marker and/or meal type.
Note: You can tap again on a meal marker or meal type to de-select it. You can tap No Mark if you do not want a
meal marker and meal attached to this reading.
5. Tap Save when you are finished with meal markers.
The Edit screen displays so you can add details to your reading such as a meal, photo, note, activity, or
medication.
6. Tap Done to save the manual reading. When you are prompted, tap OK to confirm this reading.
7. Tap the blood sugar reading button in My Readings to change date and time or add detail to a manual blood sugar
reading.
Tap the blood sugar reading again to change the value or add a meal marker to the blood sugar reading. To delete a
manual reading or note from My Readings, find the manual blood sugar reading or note in My Readings and swipe
left. Tap the red Delete button.
NOTE: Manually entered values are included in pattern detection. Changing existing values may affect your patterns.
NOTE: 30-Day Trial Period—The Contour
™
Diabetes app allows you to manually enter blood sugar readings for 30
days even if you have not paired a meter. If you do not pair a meter within this time period, the option to enter manual
readings will be disabled.
| Blood Sugar Readings | 15
Chapter
4
Meter-App Connection
Topics:
•
Pairing
•
Unpairing
•
Meter Management
Your smart device and meter are able to communicate via Bluetooth. Be sure
the meter is on and close to your mobile device when you try to pair and that
your mobile device is working properly. The Bluetooth setting in your mobile
device must be on. If you are trying to sync to the app and a connection is not
being made, ensure the following:
• The meter is paired to the app.
• The meter is on.
• The Bluetooth setting on the CONTOUR NEXT ONE meter is on.
• The meter and app are close by each other.
• The Bluetooth setting on your mobile device is on.
NOTE: The Bluetooth symbol
will display on the meter if the meter is
ready to connect to the app; this symbol does not tell you that the meter is
connected to the app.
Y
our meter must be on and connected to the app if you want to change meter
settings from the app. Only the meter Name and the Unpairing feature can be
changed from the app when the meter is not connected.
Pairing
You can pair multiple meters to the CONTOUR DIABETES app, although only one meter can connect to the app at
one time. The app merges together your blood sugar readings from the dif
ferent meters. App changes to meter settings
and app target ranges are applied to the CONTOUR NEXT ONE meter through syncing.
Pair a CONTOUR NEXT ONE meter:
1. If you have never paired any meter to the app, go to Main Menu > Pair a Meter. Otherwise, go to Main Menu >
Settings > My Meters and tap the (+) in the upper right corner.
2. Follow the pairing instructions. After the meter is paired, the Meter Settings screen displays.
3. Change settings if needed, and then tap Continue to save meter settings.
NOTE: 30-Day Trial Period—The Contour Diabetes app allows you to manually enter blood sugar readings for 30
days even if you have not paired a meter. If you do not pair a meter within this time period, the option to enter manual
readings will be disabled.
CAUTION: Bluetooth
®
connectivity allows readings to be transmitted from your meter to the CONTOUR
DIABETES app. The app should only be used for a single individual. Do not pair another individual’s meter
with your compatible device.
Unpairing
If you no longer use a meter paired to your account, you can unpair it. Unpairing removes the meter from the account
and prevents the meter from connecting to the app and sending data back and forth. Existing meter data remains intact
in the app. An unpaired meter can be paired to the app again at another time.
Unpair a meter:
1. Go to Main Menu > Settings > My Meters. Tap the meter you want to unpair
.
2. On the Meter Settings screen, tap Unpair; confirm when you are prompted.
3. Tap the Back button (<) to return to Settings.
OR
1. Swipe left on the meter name in My Meters.
2. Tap the red Unpair button and confirm.
NOTE:
Previously synced blood sugar readings will remain on your account; future readings from this meter will not be
synced to the account as long as it is unpaired.
Meter Management
My Meters can be used to view and manage the meters paired to your account.
Rename a meter:
1. Go to Main Menu > Settings > My Meters.
2. Tap the meter you want to rename.
3. T
ype over the meter name.
Change meter settings (such as Sound or Target Lights) for a CONTOUR NEXT ONE meter through the CONTOUR
DIABETES app:
1. Turn your meter on.
2. Go to Main Menu > Settings > My Meters.
3. Tap the paired meter you want to update.
| Meter-App Connection | 18
4. On the Meter Settings screen, tap or swipe the toggle button to turn settings on or off. Meter settings cannot be
changed from the meter while the meter is connected to the app.
Change meter settings from the meter:
•
Scroll to the Settings symbol on your meter and press OK. This will automatically disconnect your meter from
your mobile device.
The CONTOUR DIABETES app provides the option to always sync meter date and time with the app date and time.
If you do not have automatic time/date syncing turned on in the CONTOUR DIABETES app preferences area, the
meter is not updated with the mobile device time and date unless you do a manual sync.
To set automatic time/date syncing between the meter and mobile device:
1. Go to Main Menu > Settings > App Preferences.
2. Tap the Meter Time and Date Sync toggle to turn it on.
Whenever your meter connects with the app, the time and date on the meter will automatically sync with the app.
One-Time Time and Date Sync with the app for a CONTOUR NEXT ONE meter:
1. Turn your meter on.
2. In the app go to Main Menu > Settings > My Meters and select the meter to sync.
3. Tap Sync Time and Date.
Automatic Meter Time and Date Sync updates your meter time when you travel across time zones. If you do not have
automatic time/date syncing turned on in the CONTOUR DIABETES app preferences area, the app does not update
the meter with the mobile device time and date unless you do a manual sync.
If a Meter is Also Paired to an Insulin Pump Device
• Time and date for blood sugar readings taken on the meter are based on the time and date in your insulin pump
device.
• Meal Markers are disabled on your meter.
• Target ranges will be a CONTOUR DIABETES app feature only and will not be synced with your meter.
• Refer to your insulin pump documentation for more information.
| Meter-App Connection | 19
My Account
When you enter the CONTOUR DIABETES app, you are prompted to create a CONTOUR CLOUD account. A
CONTOUR CLOUD account allows you to access your data from any of your devices. When you create an account,
your data is backed up to the CONT
OUR CLOUD automatically on a regular basis. No data that is identified as your
data is shared with any person or business.
It is recommended that you stay signed in to your CONTOUR CLOUD account even when you close the app. When
you stay signed in to the app on one or more mobile devices, your information is backed up regularly and all the app
features are available to you.
Your account username is your email address. You should use a personal email address that you check often. If you
would like to change the email address for your account:
1. Go to Main Menu > Settings > My Account.
2. Tap the email address to change it.
Guest Mode
To enjoy all the benefits of the Contour Diabetes app features, create an account now.
To exit Guest Mode:
1. Go to Main Menu > Settings > Create an account.
2. Follow the app instructions to merge your guest data into an account.
Internet Connection
You need an Internet connection to sync your CONTOUR CLOUD account. If you receive an Unable to
connect error message in the app, there are at least two possible reasons:
1. You are not connected to the Internet. Check your Internet connection and make sure that the Mobile Data feature
is turned on in your mobile device settings.
NOTE: Internet/Data usage fees may apply.
2. Your network administrator has set proxy or firewall restrictions on your network.
• Talk to your network administrator about allowing connection to CONTOUR CLOUD servers from your
mobile device.
• Consider trying an alternate Internet connection such as switching to cellular data or connecting from your
home.
NOTE: Internet/Data usage fees may apply.
| Settings and Features | 22
Patterns
The CONTOUR DIABETES app can notify you if certain trends are
detected in your blood sugar readings. The group of blood sugar
readings that make up a trend is called a pattern. For example, the app
may detect a pattern of high blood sugars at lunchtime or lows on
Tuesdays.
NOTE:
The app will always notify you of Critical High or Critical Low
readings.
The Patterns feature lets you:
• View helpful notifications of trends in your blood sugar.
• Learn about possible causes of your patterns.
• Use reminders to help improve the pattern.
• Track your progress and see how you improve the pattern over time.
When a pattern ends, it is moved to history.
NOTE: At least 14 days of blood sugar readings are needed for the app
to detect certain patterns. If you test often and mark your blood sugar
readings with meal markers and meals, the app is able to detect patterns
more easily.
View/customize your patterns:
1. Go to Main Menu > My Patterns.
2. On the My Patterns screen, tap More
in the upper right corner.
3. Tap Pattern Selection.
NOTE: If you see a purple dot next to the My Patterns item on the Main Menu
and also on the Menu symbol on
top of My Readings, the purple dot with a number inside it tells you that the app has detected one or more patterns
that you have not yet reviewed. In My Patterns, these unread patterns have a purple dot next to them.
Reminders
Reminders are used to remind you to test, log information or take medication at a selected time. Reminders continue
to display at the same time each day for a period of time. You can also set up a one-time reminder to test after a
Before-Meal reading.
Set Up a Reminder
1. Go to
Main Menu > My Reminders.
2. Tap the (+) in the top right corner of the screen.
3. When you are prompted, select Reminder.
Delete a One-time Countdown Reminder
1. Go to Main Menu > My Reminders.
2. Tap the (X) on the bottom of the screen that shows the countdown time.
Temporarily Disable a Reminder
1. Go to Main Menu > My Reminders.
| Settings and Features | 23
2. Tap the toggle switch to turn it off. It will turn white.
Delete a Recurring Reminder
1. Go to
Main Menu > My Reminders.
2. Swipe left on the alert and tap the red Delete button.
Test Reminder Plans
A Test Reminder Plan is a preset series of reminders to help you remember to test your blood sugar in different
situations. For example, you can select a Test Reminder Plan to help you prepare for a visit to your healthcare
professional or to remind you to test regularly during a stressful week.
T
est Reminder Plans ONLY involve reminders to test blood sugar.
To use Test Reminder Plans to set up your reminders:
1. Go to Main Menu > My Reminders.
2. Tap the (+) in the upper right corner of the screen.
3. When you are prompted, select Test Reminder Plan.
The Test Reminder Plans screen opens so you can select a plan that fits your schedule.
4. Tap Save when you are done.
Reports
The CONTOUR DIABETES app lets you create reports that you can share with your healthcare team. To send a
summary report from the app:
1. Go to Main Menu > My Care
> Appointments or Healthcare Team.
2. Tap an upcoming appointment.
3. Tap Send a Report.
4. Tap the type of report you want to send.
OR
1. Go to Main Menu > My Care > Reports.
2. Tap the type of report you want to send.
You will be able to add a new recipient by typing in their email address or by choosing a healthcare team member.
Target Ranges
Target Ranges provide high and low limits as well as critical values for your blood sugar. You will first accept or
define your target ranges during initial setup.
Change your tar
get ranges after initial setup:
1. Go to Main Menu > My Care > Target Ranges.
2. You can change the high and low limits of your Before Meal (same as Fasting) and After Meal (same as Overall)
target ranges when you slide the handles up or down. You can also use the (+) or (-) buttons to move a value up or
down by one mg/dL.
If you have more than one meter, your meters may have different target ranges. However, this is not recommended.
Your meters should stay in sync with the app target ranges. Paired CONTOUR NEXT ONE meters are updated with
the most recent app targets whenever they connect to the app. If you have a CONTOUR NEXT ONE meter and the
targets on your meter are different than in the app, you may need to sync your meter with the app.
| Settings and Features | 24
After you pair your meter with the app, four Target Range settings appear in your CONTOUR NEXT ONE meter
Settings instead of only one Overall Tar
get Range. You are now able to add a meal marker to a blood sugar reading in
the app. Since every meal marker is evaluated against a related target range, the ranges must be available for you to
see.
NOTE: The Fasting Target range is always the same as your Before Meal Target Range, and this range can be
changed in the app. The meter displays a separate Fasting Target because it has a Fasting Meal Marker attached to it.
Critical High and Critical Low
Critical High and Critical Low displays on the app are the result of blood sugar readings for which some type of
timely action is needed. The results will be shown in the app in yellow for Critical High and in red for Critical Low.
The user can adjust these settings for their own particular needs. To adjust the Critical High and Critical Low settings:
1. Go to
Main Menu > My Care > Target Ranges.
a) The Critical High handle has a yellow outline and is used to set the Critical High setting.
Blood sugar readings above the value set will be treated as Critical High.
b) The Critical Low handle has a red outline and is used to set the Critical Low setting.
Blood sugar readings below the value set will be treated as Critical Low.
2. Slide the handle up or down to change the Critical Values. You can also use the (+) or (-) buttons to move a value
up or down by one mg/dL.
3. Touch the check mark to save the changed setting.
Note: When your blood sugar value is outside the meter operating range (20 mg/dL to 600 mg/dL), the meter displays
LO or HI instead of a number. Blood sugar values lower than 20 mg/dL are treated as Critical Low by the app. Blood
sugar values higher than 600 mg/dL are treated as Critical High by the app.
| Settings and Features | 25
Help and Tooltips
For in-app Help:
1. Tap the Menu icon.
2. Tap Help
.
3. You can search by keyword or find answers in FAQ, App Help, and Meter Help.
If you would like a walkthrough of the main app features, tap Instructional Videos. Help also contains information
about the app under About. Some screens in the app have tooltips included, as indicated with the (
) icon. Tap on
the icon to view more information about the feature.
Contact Us
Distributed by:
Ascensia Diabetes Care US Inc.
5 Wood Hollow Road
Parsippany, NJ 07054 USA
http://diabetes.ascensia.com/contact-us/
90002225
