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Structure the Agency to Facilitate POP
Government-Official Observations and Requests
Sometimes public-safety problems that might warrant special police
attention first come to the attention of government officials, such
as mayors, city managers, city council representatives, and other
local government workers (fire, emergency medical services, public
works, probation and parole, prosecution, parks and recreation,
school, mental health, public health, traffic engineering, etc.). Ensure
there is a system in place for government officials to communicate
these concerns to the police, and, ideally, a mechanism for reporting
back to the official what measures, if any, were taken to address the
concern. Keeping government officials apprised of police actions goes
a long way toward promoting their confidence in the police, and,
more importantly, encouraging them to collaborate with police, if
appropriate, to address the problem.
Media Reports
When the media reports public-safety problems, it is seldom news to
the police, but good investigative journalism can often help document
the nature and scope of a problem. News accounts can provide useful
factual and perceptual information about the problem, and can help
generate public and political interest to address the problem if it
proves to be valid and deserve special police attention.
13. Develop the agency’s capacity to analyze
problems
Effective problem solving requires a thorough analysis of a problem
to understand its causes or contributing factors. Problem analysis,
however, is the dimension of POP that typically requires the greatest
overall improvement.
Although some lower-level problem solving can be performed through rudimentary data collection
and analysis methods, more advanced problem solving requires more sophisticated analysis capability.
Problem analysis requires developing new data sources and new analytical methods because it seeks to
answer the questions deemed unimportant or irrelevant in conventional policing: why is this problem
occurring and are current efforts to address this problem effective?
Read More:
Boba, Rachel, and Roberto Santos. 2011. A
Police Organizational Model for Crime Reduction:
Institutionalizing Problem Solving, Analysis, and
Accountability. Washington, D.C.: U.S. Department
of Justice, Office of Community Oriented Policing
Services.
Clarke, Ronald V., and John E. Eck. 2007.
Understanding Risky Facilities. Problem-Oriented
Guides for Police; Problem-Solving Tools Series, No.
6. Washington, D.C.: U.S. Department of Justice,
Office of Community Oriented Policing Services.
Eck, John E., and William Spelman. 1987. Problem-
Solving: Problem-Oriented Policing in Newport
News, 41–47. Washington, D.C.: Police Executive
Research Forum.
Goldstein, Herman. 1990. Problem-Oriented Policing,
65–79. New York: McGraw Hill.
Tilley, Nick. In press. Analyzing and Responding
to Repeat Offending. Problem-Oriented Guides
for Police; Problem-Solving Tools Series, No. 11.
Washington, D.C.: U.S. Department of Justice, Office
of Community Oriented Policing Services.
Weisel, Deborah Lamm. 2005. Analyzing Repeat
Victimization. Problem-Oriented Guides for Police;
Problem-Solving Tools Series, No. 4. Washington,
D.C.: U.S. Department of Justice, Office of
Community Oriented Policing Services.