18
The Freedom of Information Act
Time Limits for Responding to a Request
Tolling
Limit to number of times tolling allowed. Toll the 20-
day clock in only two situations:
• One time when the agency is waiting for general
information it has reasonably requested from
Requester.
• Agencies are allowed to toll the 20-day clock as
many times as necessary in order to clarify any
issues with a Requester regarding fee assessment.
Fee-related issues often arise sequentially over the
course of processing a request, and cannot always
be resolved at one given point in time.