Untitled

TABLE OF CONTENTS

Your Career Community…………………………..………………………………………………………………………….3

Your Career Counselors……………………………………………………………………………………………………….3

Career Paths…………………………………………………………………….………………………………....................4

Resumes………………………………………………………………………………………………………………………………5

Resume Do’s and Don’ts………………………………………………………………………………………….6

Resume Sections……………………………………………………………………………………………………..7

Resume Sections (continued)……………………….……………………………………………………….…8

Action Verbs…………………………………………………………………………………………………………………………9

Sample Bullets……………………………………………………………………………………………………….10

Sample Bullet (continued)………………………………………………………………………………………11

Mercy Format & Resume Samples………………………………………………………………………….12

First Year Sample……………………………………………………………………………………….13

Sophomore Sample……………………………………………………………………………………14

Junior Sample…………………………………………………………………………………………….15

Senior Sample……………………………………………………………………………………………16

Experience Student / Career Changer Sample……………………………………………17

Traditional Nursing Student Sample…………….…………………………………………….18

Accelerated Nursing Student Sample…………….…………………………………………..19

Cover Letters………………………………………………………………………………………………………………..…….20

Cover Letter Formatting…………………………………………………………………………………………20

Cover Letter Tips…………………………………………………………………………………………………….21

Mercy Format & Cover Letter Samples…………………………………………………………………..21

Sample Format………..………………………………………..……………………………………….22

Sample Cover Letter 1.……………………………………………………………………………….23

Sample Cover Letter 2.……………………………………………………………………………….24

Are you passionate about Healthcare or Wellness? Are you looking for opportunities to work

closely with people or animals? Does it sound like fun to help a healthcare facility or

organization run smoothly? Would you like to help individuals or society learn about

maintaining a healthy lifestyle?

By being a member of this community, you will hear from your career counselors about events,

internships, resources, and advice specifically for your career interests. You will have

opportunities to talk with your peers, with your career counselors, and learn to connect with

employers and alumni from your areas of interest and the healthcare industry.

Dorlene Curwen, Associate Director Joi Sampson, Associate Director

Career and Professional Development Career and Professional Development

(914) 826-9281 914-888-5243

Dcurwen1@mercy.edu Jsampson4@mercy.edu

YOUR CAREER COMMUNITY

To make an appointment:

Schedule online: https://mercy.joinhandshake.com/

(Log in, Click Career Center (top right), Click Appointments)

Schedule by phone: (914) 674-7298

YOUR CAREER COUNSELORS

There are so many possibilities in the Healthcare and Wellness industries! Below are some options to consider.

While this list is not comprehensive, it will inspire some ideas. You should always make an appointment to discuss any

path you want to pursue.

Use the titles below to help you start some research using tools like Focus 2 or the sites like explorehealthcareers.org

and Zippia.com. You can also search job postings for existing openings with those titles to get a realistic view of the

responsibilities and requirements of each position. For the clinical positions, many of them will likely require an

additional degree or certification beyond the bachelor’s degree.

CLINICAL

Biologist

Chemist

Clinical Lab Specialist

Dentist

Occupational Therapist

Medical Doctor

Pharmacist

Physician Assistant

Physical Therapist

Registered Nurse (RN)

Veterinary Medicine

NON-CLINICAL

Community Health Services

Corporate Wellness Coach (or Coordinator, etc.)

Fitness Trainer

Health Educator

Health Promoter

Healthcare Administrator

Healthcare Support Services

Patient Advocate

Patient Navigator

Performance Coach

Public Health Analyst (or Advisor, etc.)

Wellness Coach

Wellness Trainer

In addition, remember that hospitals, clinics, medical facilities, and health-related nonprofits usually need employees to

work in:

Administrative / Support Staff

Business Operations

Communications

Event Planning

Finance

Health and Wellness or Nutrition

Human Resources

Information Technology

Marketing

Payroll

Programming

Research

Sometimes the “healthcare” part of your job is reflected in the type of organization you work for, rather than the work

itself!

CAREER PATHS

Once you have a sense of the path you want to pursue, it’s time to start preparing to market yourself! This

guidebook will take you through two of the most important marketing documents you need: your resume, and

your cover letter(s).

In addition to using this guide, be sure to attend career events and workshops and/or meet with your career

counselors to discuss these more in depth!

Your resume is your primary marketing document. It summarizes your experiences and skill sets in a simple,

easy-to-read format that employers can quickly browse to assess your qualifications for a position. The main

goal of your resume is to land you an interview for a job, internship, or volunteer position. Most of the time,

you will submit your resume to an employer for a specific position that you see listed online or hear about

from someone you know. Sometimes, you might be asked to share your resume for networking purposes or in

case a position opens later.

A great resume accomplishes the following:

 Summarizes your educational background, including anything in progress (so do not forget to list your

Mercy degree!)

 Lists any career-related requirements for your field that you have completed or are currently

completing (e.g., certification, field hours, etc.)

 Clearly displays your professional experiences, including organization, location, years, and any

promotions

 Gives examples of how and when you demonstrated high level skills (through your accomplishment

statements)

 Demonstrates any leadership and teamwork experience you have

 Lists any computer, language, and other concrete skills that are important to your field, or are

important to share

 Is formatted cleanly and easy to scan quickly

The next section contains helpful tips and formats to help you design and write a resume that showcases your

unique combination of experiences. (Note: the resumes discussed in this guidebook are job-focused resumes.

At some point, if you apply to a graduate program, you may be asked for a similar document called a

Curriculum Vitae, or CV. This is a similar, but slightly different, type of document and we recommend reaching

out to your career counselor for assistance in formulating your CV.)

To apply to positions listed in Handshake, you will first need to upload your resume, and have it approved. To

have your resume approved, it must meet all the specifications in this guidebook and follow the Mercy

Format.

RESUMES

RESUME DO’S

Use this checklist to make sure your resume is formatted properly:

 Resume is maximum one page (with a few exceptions).

 Resume is proofread for spelling and grammar – one mistake could cost you the job!

 Experiences are listed in reverse chronological order (most recent to least recent) in each section.

 Font size and typeface are consistent (except for name size).

 Font size is between 10pt and 12pt, with name in size 16pt and bold.

 Margins are consistent on all sides, and between 0.5” and 1.”

 All dates are aligned far right and spelled out (including months).

 Bullets are formatted using strong verbs in the correct tense (present tense for current positions, past

tense for previous positions).

 All text is written directly in the document – there are no headers or footers, tables, columns, or text

boxes (your resume will not make it through an Applicant Tracking System with these).

 Under Education: formal degree is title spelled out (e.g., Bachelor of Science – not B.S.).

 Under Education: graduation date is listed (e.g., Expected May 2020) – not dates of attendance.

 Under Experience, Volunteer, Activities, etc.: dates are included (start and finish) for each listing.

 Under Skills: you have included each program or language and level of proficiency.

RESUME DON’TS

Use this checklist to make sure you have not made these common resume mistakes!

 Don’t include an Objective. They are technically allowed on your resume but, based on our employer

feedback we don’t recommend one. Your objective is to land an interview for that position!

 Don’t let your resume exceed one page, and don’t use tiny font or margins to make it fit.

 Don’t use an illegible font (stick with something easy to read - avoid Curlz MT).

 Don’t use elaborate or unconventional formatting, designs, colors, or symbols – they make your

resume stand out, but in a negative way.

 Don’t use full sentences; employers won’t read them. The first time they see your resume, they scan it

for 5-7 seconds.

 Don’t include “I” but still write in the first person, and make sure you use the correct tense.

 Don’t include an unprofessional email address. Just use your name (and numbers) if necessary. Your

mercy.edu email is perfect, but make sure you check it frequently!

 Don’t overload your resume with jargon.

 Don’t list your hobbies. Hiring managers only care about what you can do for their organization.

 Don’t include any unnecessary personal information like height, weight, marital status, religion, photo,

or social security number.

 Don’t include references, or a line that says, “references available upon request.” This is understood.

RESUME SECTIONS

HEADING This is at the very top of your resume, and includes your name, phone number, email

address, location (city and state), and links to any professional sites you want to share, such

as your LinkedIn profile URL.

EDUCATION You should include Mercy College first as your most recent education. You can also include

any prior institutions that you transferred from. You may include your high school until you

are a Sophomore in college. If your GPA is 3.0 or over, you are encouraged (but not

required) to list it on your resume to advertise your achievement.

LABORATORY/ If you are pursuing a science degree you might decide to include any lab or research

RESEARCH experiences that you have gained. This will help to highlight your experiences and skills

that you gained in any internships or during class. This section would appear under your

education section.

RELEVANT You might decide to include relevant coursework if you do not have enough

COURSEWORK experiences to fill out your resume yet, or if you want to make sure an employer knows

about some specific courses you have taken. This section would fall under Education, either

as a sub-heading in that section, or with a heading of its own.

LICENSES AND If you are pursuing a licensed or certified profession, this section will ultimately be at

CERTIFICATIONS the top of your resume when you are close to earning that credential. In the meantime, if

you hold other certifications (e.g., CPR or First Aid) you can list them in this section. Make

sure to include the Month and Year your certification was obtained or renewed.

CLINICAL Emphasize your clinical experiences. List the name of each health care facility

ROTATIONS where you did your major rotations (e.g., psychiatric, pediatrics and obstetrics,

med/surgical). It is not necessary to give much detail about each position or to provide

dates and time frames other than the year. List the name of the organization, the specialty

area along with the city and state.

EXPERIENCE Also sometimes listed as Professional Experience or Work Experience. These positions are

usually paid but, could also include internships or other unpaid experiences that are directly

applicable to your field. List the organization, location (city, state), your title, your dates of

work, and a few accomplishment statements as bullet points that describe what kind of

work you contributed and what kinds of skills you used. Whenever possible, show

measurable results or quantify your work.

VOLUNTEER List any recent or relevant volunteer work you’ve done. You can format this

EXPERIENCE section exactly like your “Experience” section, or you can simply list each experience on one

line, without bullets.

ACTIVITIES List any clubs, athletic teams, or similar co-curricular activities you’ve participated in. If

these are very relevant to your career path, you can format them exactly like your

“Experience” section. Otherwise, simply list each activity on one line to save space.

RESUME SECTIONS (continued)

HONORS AND List any academic awards (such as Dean’s List or departmental awards), notable

AWARDS scholarships, or other awards you’ve received outside of school (e.g., Employee of the

Month).

SKILLS This is usually at the bottom of your resume. List computer skills, languages, and any other

hard skills you’d like to advertise (such as laboratory skills). Soft skills, such as teamwork,

leadership, and interpersonal skills, should not be listed in this section. Instead, you will

demonstrate these through your accomplishment bullets, and you can discuss them in your

cover letters and interviews.

PROFESSIONAL Also known as a Summary. Used only by experienced professionals to further

PROFILE summarize their relevant skills and implement higher level key words. If included,

this would be the first section of your resume, right under your Heading.

AFFILIATIONS OR These are memberships or associations with organizations directly affiliated with your

ASSOCIATIONS professional industry.

ACTION VERBS

Each bullet on your resume should begin with a strong verb that indicates the skill you used in that

accomplishment. Below are some verbs to help you write strong bullet points:

Management

Communication

Clerical

Research

Creative

administer

analyze

assign

attain

chair

contract

consolidate

coordinate

delegate

develop

direct

evaluate

execute

improve

increase

organize

oversee

plan

prioritize

produce

recommend

review

schedule

strengthen

supervise

address

arbitrate

author

correspond

develop

direct

draft

edit

enlist

formulate

influence

interpret

lecture

mediate

moderate

motivate

negotiate

persuade

promote

publicize

reconcile

recruit

speak

translate

write

approve

arrange

catalogue

classify

collect

compile

dispatch

execute

generate

implement

inspect

monitor

operate

organize

prepare

process

purchase

record

retrieve

screen

systematize

tabulate

validate

clarify

collect

critique

diagnose

evaluate

examine

extract

identify

inspect

interpret

interview

investigate

organize

review

summarize

survey

systematize

act

conceptualize

create

design

develop

direct

establish

fashion

found

illustrate

institute

integrate

introduce

invent

originate

perform

plan

revitalize

shape

Helping

Technical

Teaching

Financial

assess

assist

clarify

coach

counsel

demonstrate

diagnose

educate

expedite

facilitate

familiarize

guide

refer

rehabilitate

represent

assemble

build

calculate

compute

design

devise

engineer

fabricate

maintain

operate

overhaul

program

remodel

repair

solve

train

upgrade

adapt

advise

clarify

coach

communicate

coordinate

develop

enable

encourage

evaluate

explain

facilitate

guide

inform

initiate

instruct

persuade

set goals

stimulate

administer

allocate

analyze

appraise

audit

balance

budget

calculate

compute

develop

forecast

manage

market

plan

project

research

SAMPLE BULLETS

Some positions are very common jobs for people to take, especially early on, as part time jobs or resume

builders. If you have held one of those jobs, we have developed some bullet points for you to use – but be

sure to edit them if they don’t complete describe your own experiences. You can also use these bullets as

examples of how to write your own accomplishment statements for these and other positions.

Babysitter

 Oversee and care for children in the nonattendance of parents at employer’s home

 Maintain a healthy and safe environment for children

 Organize and participate in activities such as games, crafts, reading and outings

 Prepare daily meals for family members

 Transport children to and from activities

 Supervise homework to ensure it is complete

Cashier

 Handle financial transactions between guests and company

 Advise customers on purchases and provide excellent customer service

 Developed reputation for prompt, efficient service with high level of accuracy

 Maintain thorough knowledge of store merchandise

 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is

adequate change

 Bag, box, and gift-wrap merchandise

 Ensure customers are satisfied with order and transaction

Lifeguard

 Led group swimming lessons for children ages X-X, and provided instruction and support for beginning and

intermediate swimmers

 Upheld the pool’s safety standards, preventing swimming accidents through vigilant supervision

 Provided first aid care for on-site injuries

 Implemented the latest methods in lifeguarding and water safety techniques

Camp Counselor

 Designed and planned camp activities for children ages 8-12

 Implemented daily schedule, and directed and supervised children in planned activities

 Ensured safety, personal care, and discipline of children

 Instructed campers regarding (insert activities here)

 Demonstrated use of camp equipment to campers

 Monitored daily arrival and departure of campers

Bookkeeper / Administrative Assistant

 Processed payroll weekly for employees

 Audit billing process for clients

 Ensure all transactions are recorded properly in QuickBooks

 Managed monthly payroll for 50 employees, at approximately $9000 per month

 Maintained data on various programs in Excel

 Managed office communications and traffic flow including phones, email, visitors and guests

SAMPLE BULLETS (continued)

Tutor

 Instruct students in various mathematics courses

 Teach students about proper study habits and support resources available on campus

 Assist students with organizational skills and time management

 Designed lesson plans to ensure students’ academic growth and comprehension

Sales Associate

 Assisted customers in the selection of clothes and accessories

 Managed inventory to optimize space

 Organized displays to showcase current store inventory

Restaurant Server

 Present menu to patrons and answer questions about menu items

 Provide customers with a pleasant dining experience and quality service

 Conduct final check of food items prior to serving customers to ensure quality maintenance

 Prepare checks and collect customer payments

 Clean all work areas, equipment, utensils, dishes, and silverware and ensure they are stored appropriately in

accordance with state law

ACTIVITIES

Club XYZ – President

 Planned and executed events to increase awareness for club cause

 Created marketing materials to advertise for club events

 Recruited new club members via social media outreach

 Participated in fundraisers for Relay for Life

Club XYZ – Secretary

 Transcribed and distributed bi-weekly meeting minutes

 Monitored and recorded member attendance

 Assisted Club President with creating marketing materials for club events

 Ensured organization of all club materials and files

 Maintained club and member calendar

Club XYZ – Member

 Participated in club meetings and provided ideas for fundraising efforts

MERCY FORMAT & RESUME SAMPLES

Based on our collective experiences hiring, working with employers, and learning from industry professionals,

the CPD team has put together a Mercy Format that we believe will help you put your best foot forward when

it comes to your resume. We strongly encourage you to use this, and not any of the templates you can find

online or in Word. Only resumes created in the Mercy Format will be approved for use on Handshake. If you

want to use a different format, consult your Career Counselor first! On the following pages are some samples in

Mercy Format to help you create or update your resume. Remember to remove the “Sample” banner from the

top left corner for your own use.

First Name Last Name

Town, NY

(123) 456-7890

[email protected]

EDUCATION

Mercy College, Dobbs Ferry, NY

Bachelor of Science in Veterinary Technology Expected May 20XX

Valley Stream High School, Valley Stream, NY

High School Diploma May 20XX

HONORS AND AWARDS

Member, National Honor Society 20XX – 20XX

EXPERIENCE

Private Family, Valley Stream, NY

Childcare Provider May 20XX – Present

 Oversee and care for two children ages 5 and 7

 Organize and participate in activities such as games, crafts, reading and outings

 Transport children to and from activities

 Supervise homework to ensure it is complete

VOLUNTEER EXPERIENCE

Town of Hempstead Animal Shelter, Wantaugh, NY

Volunteer July 20XX – Present

 Collaborate with staff members and volunteers to ensure daily care for animals including

bathing, walking, and feeding

 Clean and prepare cages and reception area

Relay for Life, Valley Stream High School

Participant 20XX – 20XX

 Raised money, recruited volunteers, and helped coordinate annual event at school

SKILLS

Computer: Microsoft Word, Excel, and PowerPoint

Language: Conversational Spanish

First Name Last Name

Yorktown Heights, NY

(123) 456-7890

[email protected]

Education

Mercy College, Dobbs Ferry, NY

Bachelor of Science in Health Science Expected May 20XX

 GPA: 3.32

Experience

Peter Pratt’s Inn, Yorktown, NY

Server June 20XX – Present

 Present menu to patrons and answer questions about menu items

 Provide customers with a pleasant dining experience and quality service

 Prepare checks and collect customer payments

 Clean all work areas, equipment, utensils, dishes, and silverware and ensure they are stored appropriately in

accordance with state law

Camp Nabby, Mohegan Lake, NY

Counselor Summer 20XX

 Designed and planned camp activities for children ages 8-12

 Implemented daily schedule, and directed and supervised children in planned activities

 Supervised two Counselors in Training

Counselor in Training Summers 20XX – 20XX

 Partnered with fellow Counselor in Training to supervise campers ages 8-12, under supervision of Counselor

 Ensured safety, personal care, and discipline of children

 Monitored daily arrival and departure of campers

Leadership & Activities

Mercy College, Dobbs Ferry, NY

Secretary, Pre-Health Professions Club Spring 20XX – Present

 Attend regular club meetings, prepare agendas, and take minutes

 Assist with planning and executing club events on campus

Member, Women’s Soccer Team Fall 20XX – Present

 Member of NCAA Division II team

 ECC Championship winners 20XX

Skills

Computer: Microsoft Word, Excel, and PowerPoint

Language: Intermediate Spanish; Basic French

FIRST NAME LAST NAME

Yonkers, NY 11210 ▪ (123) 456-7890 ▪ [email protected]om

EDUCATION

Mercy College, Dobbs Ferry, NY

Bachelor of Science in Clinical Laboratory Science Expected May 20XX

 GPA: 3.75

SUNY Rockland Community College, Suffern, NY

Associate in Liberal Arts and Sciences May 20XX

 GPA: 3.5

LICENSES AND CERTIFICATIONS

American Society for Clinical Pathology (ASCP) 20XX

CPR Certified 20XX

Blood Borne Certified 20XX

RELEVANT EXPERIENCE

Phelps Hospital Northwell Health, Sleepy Hollow, NY

Clinical Laboratory Science Intern June 20XX – August 20XX

 Performed serologic testing, RPR, mono spot and Rheumatoid Arthritis

 Conducted type and screen testing for selected specimen

 Performed immediate spin or full cross matched on issuing requested blood

 Performed fetal blood screens qualitatively and recommended appropriate Rogan dosage

 Completed DAT testing on appropriate specimen and determined their acceptability for testing

 Tested cord blood specimens according to procedure and interpreted results accordingly

EXPERIENCE

Mercy College, Dobbs Ferry, NY

Resident Assistant, Residential Life August 20XX – Present

 Provide a safe living and learning environment for residents

 Coordinate educational and social programs for residents

VOLUNTEER EXPERIENCE

Make a Wish Foundation, Irvington, NY

Wish Granting Volunteer January 20XX – Present

 Work with wish granting partner to help grant wishes for children with life-threatening medical conditions

 Meet with children and their families to learn about their stories and wishes

 Solicit donations and collect resources to craft unique wish experiences

SKILLS

 Microsoft Office (Excel, Word, and PowerPoint)

 Strong attention to details, great math skills and enjoy working with others

 Excellent analytical, organizational and communication skills

 Typing and transcription (50 WPM)

 Ability to troubleshoot instruments

 Blood smears and pipetting skills

anguage: Fluent Spanish

First Name Last Name

Town, NY

(123) 456-7890

jmaverick@mercymavericks.edu

_________________________________________________________________________________________________

EDUCATION

Mercy College, Dobbs Ferry, NY Expected May 20XX

Bachelor of Science in Exercise Science

CERTIFICATIONS

Basic Cardiac Life Support (BCLS) for Healthcare Provider, June 20XX

Mental Health First Aid Training, February 20XX

Stop the Bleed Training, American College of Surgeons, April 20XX

RELEVANT COURSES/PROJECTS

Exercise Kinesiology and Physiology, Applied Motor Learning, Emergency Care & Personal Safety, Exercise Testing &

Prescription Lab, Human Anatomy I, II, III, Nutrition, Physics I, II, Biology I, II

Project: “Clinical Aspects of Exercise Field Experience Specific to Exercise Instruction with Older Adults”

 Created a dietary analysis and nutrition plan

 Created exercise prescriptions for middle aged and older adults through case studies

 Developed a health promotion program to create awareness of strokes among seniors

EXPERIENCE

Athlete’s Warehouse, Pleasantville, NY January 20XX – Current

Strength & Conditioning Intern

 Administer treatment for athletes under the direction of a Certified Athletic Trainer

 Collaborate with professionals to determine treatment plans

 Design core strength, rehabilitation, and conditioning programs

 Perform fitness evaluations and orientations

White Plains Hospital, White Plains, NY January 20XX – December 20XX

Volunteer

 Observed health professionals during their everyday routines

 Assisted in sterilizing and resetting exam rooms

 Responsible for input of data through electronic medical records software for accurate billing and patient tracking

 Escorted patients and visitors/guests throughout hospital

Mercy College, Dobbs Ferry, NY September 20XX – December 20XX

Student Worker, Career and Professional Development

 Assist with all aspects of day to day operation of busy office

 Handle phones and schedule appointments for interdepartmental operation

 Act at receptionist in the absence of administrative assistant

 Post information to appropriate online sites, these may include job listings etc.

ACTIVITIES

Member, Pre-Health Professions Club Fall 20XX – Present

Member, Exercise Science Club Fall 20XX – Present

SKILLS

Computer: Proficient in Microsoft Word, Excel, PowerPoint

FIRST NAME LAST NAME

City, State | (123) 456-7890 | Abcdefg@mercymavericks.edu

PROFILE

Experienced customer service professional transitioning to healthcare management. Warm and approachable with strong background

in client relations and ability to develop rapport with customers and colleagues. Well versed in quality control, policy enforcement,

and business operations. Excellent troubleshooting and problem-solving skills, especially under pressure. Seeking to apply business

acumen and interpersonal skills to a healthcare setting and contribute strengths to directly benefit a community.

EDUCATION

Bachelor of Science in Health Science | Mercy College | Dobbs Ferry, NY Expected May 20XX

Bachelor of Science in Business Administration | Mercy College | Dobbs Ferry, NY May 20XX

VOLUNTEER EXPERIENCE

American Red Cross Metro New York North Chapter| Hawthorne, NY

Recruitment Volunteer Jan 20XX – Present

 Recruit volunteers in the New York Metro region: review applications, conduct interviews, make hiring recommendations

 Assist with volunteer intake and training processes

EXPERIENCE

HSBC | New Rochelle, NY

Personal Banker Aug 2019 – Aug 2016

 Served as first point of contact and fulfilled immediate needs for customers entering the branch

 Resolved service-related issues, providing excellent customer care

 Developed and maintained deep customer relationships

 Sold core financial services products to meet customer needs

 Accepted and processed deposits, payments, and other transactions

 Initiated contact with new and existing customers to offer products and services based on customer need

 Collaborated with colleagues across departments, including sales, customer service, and wealth management to ensure

holistic customer experience

Wells Fargo | New Rochelle, NY

Customer Service Representative Jan 2013 – Jul 2099

 Provided high quality customer service through personal contact with customers and prospects

 Consistently earned “Excellent” level ratings in customer feedback surveys

 Handled customer issues with bank products or services in person by phone

 Supported and promoted branch identity; assumed accountability for improving customer service

 Worked to meet and exceed existing branch performance standards in areas such as operating control loss, teller service

standards, and compliance with established policies and procedures

 Supervised Head Teller and Teller staff in absence of Manager

Bank Teller Sep 1997 – Dec 2012

 Greeted customers upon arrival and directed them to appropriate stations

 Processed deposits, withdrawals, and other banking transactions for high volume of customers

 Opened and closed accounts, and performed account maintenance, for members

 Introduced new members to products and services

SKILLS

Computer: Microsoft Word, Excel, PowerPoint, Outlook, Salesforce, CRM

Language: Bilingual English and Spanish

JANE D. MAVERICK

(914) 654-5662 New Rochelle, NY LisaDMaverick@Mercy.edu

https://www.linkedin.com/in/LisaDMaverick

EDUCATION

Mercy College, Dobbs Ferry, New York

Bachelor of Science in Nursing May 20XX

GPA: 3.89

CERTIFICATIONS

BCLS Certification for Health Care Professions

NARCAN, Opioid Prevention Training Certificate

Stop the Bleed & Disaster Preparedness Trained

CLUBS AND ASSOCIATIONS

Student Nurse Association – President

Clinical Health Care Career Community – President

Sigma Theta Tau International Nursing Society – Student Representative

CLINICAL ROTATIONS January 20XX – Present

Maimonides Medical Center, Brooklyn, NY: LEADERSHIP

Northwell Health Hospital, Hempstead, NY: MEDICAL SURGICAL III

Rain Boston Rd SCC, Bronx, NY: COMMUNITY/PUBLIC HEALTH

Westchester Medical Center, Valhalla, NY: MEDICAL SURGICAL II

New York Presbyterian Hospital, White Plains, NY: PSYCHIATRIC

Blythdale Children’s Hospital, Valhalla, NY: PEDIATRICS

Montefiore North Medical Center, Bronx, NY: OBSTETRICS

North Shore University Hospital, Manhasset, NY: MEDICAL SURGICAL I

The Wartburg Rehabilitation Center, Mount Vernon, NY: FOUNDATIONS

WORK EXPERIENCE

Norwell Knoll Nursing & Rehabilitation Center Norwell, MA

Nursing Assistant May 20XX – Present

 Work on a 35-bed unit helping to bathe, dress, and feed geriatric patients.

 Assisted nurse with skin care checks, fall risk and safety assessments.

 Promoted independence of activities of daily living for rehabilitation clients; Maintain comfort care and

provide dignity to hospice patients; Monitor and keep patients safe who suffer from dementia.

Home Health Mates Hingham, MA

Home Health Aide July 20XX – May 20XX

 Helped clients affected by stroke with activities of daily living such as bathing, dressing, and tidying up the

home.

 Managed medication reminders and reported any deterioration in client’s status to Registered Nurse.

VOLUNTEER WORK

The College of New Rochelle: Alternative Spring Break “Plunge”, Guayaquil, Ecuador March 20XX

South Shore Hospital, Weymouth, MA Summer 20XX & Summer 20XX

SKILLS

Language: Bilingual English and Spanish

Computer: Microsoft Word, Excel, PowerPoint, Outlook, EPIC, Medi-Tech Systems

JANE D. MAVERICK

(914) 654-5662 New Rochelle, NY LisaDMaverick@Mercy.edu

https://www.linkedin.com/in/LisaDMaverick

PROFESSIONAL PROFILE

Dedicated and responsible Healthcare Professional. Bilingual in Creole and English; Proficient in EPIC, Medi-Tech

Systems and Microsoft Word, Excel, PowerPoint, Outlook and Access DB; Seeking full-time nursing position working

with geriatric patients in an assistant living environment.

EDUCATION

Mercy College, Dobbs Ferry, New York

Bachelor of Science in Nursing August 20XX

GPA: 3.89

College of New Rochelle, New Rochelle, New York

Bachelor of Science in Social Work May 20XX

GPA: 3.75

CERTIFICATIONS & ASSOCIATIONS

BCLS Certification for Health Care Professions

NARCAN, Opioid Prevention Training Certificate

Certified Nursing Assistant (CNA)

Sigma Theta Tau International Nursing Society – Member

CLINICAL ROTATIONS January 20XX – Present

Northwell Health Hospital, Hempstead, NY: MEDICAL SURGICAL III

Maimonides Medical Center, Brooklyn, NY: LEADERSHIP

Rain Boston Rd SCC, Bronx, NY: COMMUNITY/PUBLIC HEALTH

Westchester Medical Center, Valhalla, NY: MEDICAL SURGICAL II

New York Presbyterian Hospital, White Plains, NY: PSYCHIATRIC

Blythdale Children’s Hospital, Valhalla, NY: PEDIATRICS

Montefiore North Medical Center, Bronx, NY: OBSTETRICS

North Shore University Hospital, Manhasset, NY: MEDICAL SURGICAL I

The Wartburg Rehabilitation Center, Mount Vernon, NY: FOUNDATIONS

WORK EXPERIENCE

Norwell Knoll Nursing & Rehabilitation Center Norwell, MA

Nursing Assistant May 20XX – Present

 Work on a 35-bed unit helping to bathe, dress and feed geriatric patients.

 Assist nurse with skin care checks, fall risk and safety assessments.

 Promote independence of activities of daily living for rehabilitation clients; Maintain comfort care and provide

dignity to hospice patients; Monitor and keep patients safe who suffer from dementia.

Home Health Mates Hingham, MA

Home Health Aide July 20XX – May 20XX

 Helped clients affected by stroke with activities of daily living such as bathing, dressing, and tidying up the home.

 Managed medication reminders and reported any deterioration in client’s status to Registered Nurse.

VOLUNTEER WORK

The College of New Rochelle: Alternative Spring Break “Plunge”, Guayaquil, Ecuador March 2017

South Shore Hospital, Weymouth, MA Summer 2016 & Summer 2017

When you have the option of speaking with a potential employer in person, at a career fair for example, you

have a chance to talk with them about your background, strengths, career goals, and interests with their

organization. When you apply online, or through another method that is not face-to-face, you instead need to

write a letter that conveys that information. This accompanies your resume and is known as a cover letter.

Some positions will require a cover letter as part of the application. However, even if a cover letter is not a

requirement, we strongly recommend that you write one anyway. Cover letters show that you have carefully

considered the position and determined how you would be a strong candidate. They also provide an

opportunity for you to demonstrate your writing skills, which are necessary in any profession.

A great cover letter accomplishes the following:

 Identifies the exact position you’re applying for

 Summarizes your strengths and experiences that are relevant to the job description

 Gives examples of how / when you developed or demonstrated those particular skills

 Explains why you are interested in that particular organization or position (demonstrating a deep

understanding of the job description and some additional research of your own)

 Helps the hiring manager understand how this position fits into your short term and long-term career

plan

 Identifies specific people who are acting as a referral into the position (if that’s the case)

 Alleviates any concerns or red flags that you think they might have when reading your resume

COVER LETTER FORMATTING

Cover letters are written in a business letter format. Use this checklist to make sure your letter is formatted

properly:

 Use the same heading (name and contact information), font, and margins as your resume to maintain a

consistent look in your documents.

 Align the entire letter flush left – do not indent any lines.

 Write out the date (month, day, year) at the top left.

 Write out the full street address of the company (even though you will likely not be mailing it),

including the name and title of a specific person, if the job description lists someone. You may have to

research the address if it is not included in the job description.

 Address your letter to the specified contact. If you do not have a contact name, use something like

“Dear Hiring Manager” or “Dear Hiring Committee.” Do not use “To whom it may concern,” as this is

outdated and impersonal.

 Write your content, referring to the qualifications in the job description. Do not exceed one page. The

standard cover letter is broken into 3 paragraphs but use whatever paragraph structure makes the

most sense for your letter.

 “Sign” your letter with your full name (this may be typed rather than signed in pen).

COVER LETTERS

COVER LETTER TIPS

 Write a new letter every time. This adds time to every application, but it is worth it. If you copy and

paste a cover letter, or use Save As to use an old letter as a template, it will be obvious to a hiring

manager that you did not write the letter to them specifically. Even if you change the pieces that you

think are important, it is clear when you try to fit a previous cover letter to a new position. And, in the

worst case scenario, you might forget to change all instances of the organization name or position title,

and your application will not be considered.

 Tell your story. Writing your letter is more than using a template and dropping in your skills, work

history, and the name of the company. All of those elements should be included, but they should be

presented in a cohesive letter that helps the employer understand where you are in your career path,

where you plan to go, and how this position fits into that plan.

Employer Insight  When you are applying to an internship or job, employers may have a few things

in mind:

o Will this applicant make the most of the experience?

For internships, employers often disrupt their daily operations to teach you, so they want someone

who will learn a lot and represent them positively when they eventually move on to something

else. In the case of a full-time job, employers want someone who will enthusiastically contribute to

their position (and maybe beyond), so they want a motivated team player.

o Will this applicant contribute meaningfully to my team / projects?

Whether you’re in an internship or a full-time position, employers want to feel confident that the

time, energy, and money they invest in training and supporting you will be worthwhile and that you

will make a meaningful impact.

o Could this applicant eventually work for me full time / will this applicant stick around?

A job offer is never a guarantee after an internship, but some employers hire interns with the intent

to observe and assess them for potential full-time opportunities. And, even if that is not their

original intention, interns who perform very well are often considered for full time jobs – at

graduation, or in the future. In the case of a full-time job, a potential employer wants to feel

confident that you will stay in this job for a while, and not cause them to go through another hiring

process very soon.

 Don’t overshare. There is a very fine line between genuine and too personal. You do want to be honest

during the hiring process, but you don’t have to tell an employer everything. Leave out information

about your family, hobbies, health, etc. In addition to being unnecessary, an employer might find it

unprofessional of you to share those details. And, there are also certain subjects that you avoid to

protect yourself from illegal discrimination.

MERCY FORMAT & COVER LETTER SAMPLES

On the following pages are some samples in Mercy Format to give you an idea of how to formulate your cover

letters. Cover letters do not need to be approved for use in Handshake, but you are strongly encouraged to

have at least your first letter reviewed by your Career Counselor to make sure you are on the right track!

First Name Last Name

Town, NY

(123) 456-7890

jmaverick@mercymavericks.edu

Date

Contact Name (If available)

Contact Title (if available)

Contact Department (if available)

Company / Organization Name

Street Address

City, State, Zip

Dear (Mr. / Ms. / Dr. Last Name) OR (Hiring Manager),

First paragraph: (Be clear as to which role you are applying for, and grab his/her attention)

Name the position for which you are applying and tell the employer how you became aware of it. Make an

introductory statement about why you would be a good fit for this position, or why it interests you. You may

choose to explain why you were attracted to this particular organization / position, briefly explain why you

are seeking this kind of a position now, or point out why your academics, skills, and/or experience make you

a good candidate. If someone specific referred you to this position, mention that in this paragraph. If the

position requires something specific or unusual, such as relocation or strict availability, acknowledge this up

front so the employer knows that you read the description thoroughly and meet the requirements.

Second paragraph: (Keep his/her attention…..)

Indicate what you can do for the employer based on his/her needs. Don’t restate your resume; refer to

specific skills and traits outlined in the job description. Give specific examples of experiences you’ve had,

such as, internships, part-time jobs, academic projects, and activities, demonstrate your related skill set. If

you have qualifications that are not noted on your resume, this is your opportunity to discuss them.

Third paragraph: (Close with next steps and thank you)

If you haven’t yet, explain what attracted you to this particular organization / position. Demonstrate some

research beyond the job description to show your enthusiastic interest. Then, refer the reader to an

included resume or additional requested materials (such as references and portfolio/writing samples). Let

the reader know that you would appreciate an opportunity to discuss the position further (this is how you

politely ask for an interview) and thank the employer for their consideration.

Sincerely,

Your Name Typed

Maverick Jones

555 Broadway

Dobbs Ferry, NY 10577

(123) 456-0000

MaverickJ@mercy.edu

June 01, 2020

Ms. Megan Manager

Human Resource Manager

NY Center for Veterinary Care

123 Main Street

New York, NY 1001

Dear Ms. Manager,

I am writing to apply to the veterinary assistant position that I found posted on the organization’s website. I believe

that my study at Mercy College and my previous experiences caring for cats and dogs make me an excellent

candidate for the position. I am hugely impressed and grateful with all the hard work that this organization does

when helping the neediest of animals.

Currently, I am a junior majoring in Veterinary Technology at Mercy and have always been interested in a career

in the animal medical field. One year ago, I made the decision to pursue my career dream. I have taken a few

courses that I think will be beneficial when working in the field, including, Physiology of Domestic Animals,

Anatomy of Domestic Animals, and Animal Behavior. In my spare time I work for Pet Family, an organization

designed to help pets find homes. My job duties include, walking, grooming and boarding dogs. I have always been

involved in animal rescue either independently or at a rescue facility, and I am familiar with animal handling and

restraint as well as caring for domestic cats and dogs. I am currently a certified rescuer caring for a trio of puppies.

I am interested in the NY Center for Veterinary Care because, you not only provide help for rescued animals, but

also comprehensive care for their wellbeing. I could not imagine what New York would be like for homeless, sick,

or rescued animals without organizations like yours.

For the next step in my career path, I would love a chance to learn from the team at a socially concerned and

humanitarian Animal facility such as the NY Center for Veterinary Care. I believe this experience would give me a

better understanding of the animal medical field and it would be a perfect opportunity for me to connect with

concepts learned in college in the real world. I am enclosing my resume, and I would appreciate the opportunity

to speak with you about how I could contribute my knowledge and experiences to your organization.

Sincerely,

Maverick Jones

Jane D. Maverick

Dobbs Ferry, NY

(123) 456-7890

JMaverick123@mercy.edu

June 6, 2020

Hiring Manager

New York Presbyterian/Columbia

180 Fort Washington Ave

New York, NY 10032

Dear Hiring Manager,

I am writing in reference to the position for a staff nurse that appeared on your hospital’s website. I am

interested in this position because I have recently earned my Bachelor of Science degree in Nursing from Mercy

College. I am impressed with the reputation for quality of care New York Presbyterian has and the level of

commitment it gives to research and community health education I believe that with my combined experience

in nursing and health advocacy, I would make a strong addition to your hospital.

I have learned in a variety of nursing environments when doing my clinicals, including White Plains Hospital and

Phelps Memorial Hospital, where I worked closely with doctors and the nursing staff to treat geriatric patients.

My work with those patients taught me the importance of acquainting myself with a patient’s family members

and support system in order to best facilitate an effective care plan when the patient is discharged. I am also a

member of the Student Nurses’ Association, American College Health Association. Working for your hospital,

would provide me with an ideal opportunity to grow and develop professionally as NY Presbyterian is one of the

largest and most comprehensive hospitals in the nation, that is a leader in ambulatory, inpatient, and

preventative care.

With my strong interest in working to promote health education for communities, having volunteered with

Health Advocacy of America last summer, I believe I would contribute greatly to the already thriving hospital. I

would like to discuss my experiences and skills along with the requirements of the position further and can be

reached at (123) 456-7890 to schedule an interview. In the meantime, please find my resume attached to the

email and I look forward to hearing from you soon.

Sincerely,

Joe Smith