For backward compatibility with the earlier versions of clients, you can downgrade the Unified CCE Windows
systems to earlier versions of TLS by following Microsoft procedures.
If you apply security hardening without configuring support for TLS, your browser cannot connect to the web
server. An error message indicates that the page is either unavailable or that the website is experiencing
technical difficulties.
Note
Upgrading to 12.5(1a)
A new 12.5(1a) base installer is available with OpenJDK JRE as the supporting Java run time for all the CCE
applications. Its predecessor, the 12.5(1) installer, employs Oracle JRE.
To verify the base installer version, go to Control Panel > Programs > Programs and Features > Cisco
Unified ICM/CCE <version>.
Note
Any installation using the 12.5(1) installer can continue to use Oracle JRE and receive Java security updates
and fixes from the Oracle website. However, if you have to apply an ES on 12.5(1), you must install CCE
12.5(1) ES55 as described in Migrating CCE 12.5(1) Oracle JRE to OpenJDK, on page 15 and then install
the Java updates from the OpenLogic website.
Run the following checks if you are considering installing an ES after upgrading to 12.5(1a):
• The following ESs are included in ES 55 and need not be installed if ES 55 is installed: ES4, ES5, ES7,
ES12, ES21, ES22, ES25, ES30, ES33, ES39, ES43, ES50, and ES51.
• The following ESs are not included in ES 55 and can be installed after installing ES 55: ES2, ES9, ES11,
ES13, ES16, ES17, ES18, ES19, ES20, ES24, ES26, ES27, ES28, ES31, ES32, ES34, ES35, ES37, ES38,
ES40, ES42, ES44, ES45, ES46, ES47, ES49.
• ES 55 must be installed before you apply any patch greater than ES 55.
For more details, see the Cisco Unified Contact Center Enterprise Engineering Specials (ES) Information at
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_b_
unified-contact-center-enterprise-engineering/ucce_b_unified-contact-center-enterprise-engineering_chapter_
0110.html.
After installing ES 55 patch and switching to Open JDK, you may upgrade the current Open JDK 1.8 version
to a later version by one of the following ways:
• Manual Upgrade of Open JDK, on page 16
• Upgrade Open JDK Using the Open JDK Upgrade Tool, on page 15
These procedures also ensure that the certificates are imported to the OpenJDK Java KeyStore path.
Certificate Management for Secured Connections
14
Certificate Management for Secured Connections
Upgrading to 12.5(1a)