Web BL Printing – CMA CGM Group eBusiness

BL Printing – Original (Software Installation)

Note:

a) In order to print the document, please install the latest “Adobe Acrobat Reader.”

b) In order to display the original BL, you should have “FileOpen” plug-in installed on

your computer (one-time installation).

If your system is not installed with this plug-in or if you are not sure if you already

have it installed, kindly install the plugin from File Open website:

http://plugin.fileopen.com

c) Original BL will be printed on System’s default printer only. So kindly update your

printer to default printer under system control panel.

d) Kindly update your Browser setting as below:

BL Printing – Original (Browser Settings)

Internet Explorer

No setting change required. Version 9.0 & above supported.

Microsoft Edge

Go to the below URL in MS Edge: edge://settings/content/pdfDocuments

Google Chrome

Go to the below URL in chrome://settings/content/pdfDocuments

Mozilla Firefox

Once you have completed above instructions, you can access your Original BL in

eBusiness.

www.cma-cgm.com www.anl.com.au/ www.cnc-ebusiness.com/ www.apl.com

1) Go to My CMA CGM - Document Dashboard or Original

Available

2) Search by Booking or BL no. then click on the BL no. to

access the OBL.

3) Click on “Download and Print OBL” to download the Original

BL for printing

4) Printer selection and Printing B/L

Troubleshooting guide for Web OBL print

Error 1: We can’t open this file

Issue: Customer is encountering the above error when printing the OBL due

to the OBL pdf is opening from the Browser. The OBL pdf needs to be

downloaded and open in the Adobe to print the Web OBL.

What should I do: Please update your Browser Setting (refer to Page 1)

before printing OBL.

Error 2: Failed to load PDF account

Issue: Customer is encountering the above error when printing the OBL due

to the OBL pdf is opening from the Browser. The OBL pdf needs to be

downloaded and open in the Adobe to print the Web OBL.

What should I do: Please update your Browser Setting (refer to Page 1)

before printing OBL.

Error 3: Password required

Issue: Customer maybe opening the OBL pdf file from some other apps.

What should I do: Please re-install the FileOpen plugin and update Browser

Setting as per following steps:

a) Please update Browser Setting if you are using Chrome, Microsoft Edge, and

Firefox browser (Please refer Page 1). No special requirement for Internet

Explorer (IE) browser only.

b) Please uninstall + reinstall the FileOpen plugin as per steps below:

Step 1: Uninstall FileOpen plugin from your PC: (go to Control Panel\Programs

and Features--->find FileOpen client->right click and uninstall)

Step 2: Please click this link:

http://plugin.fileopen.com/tools/FileOpenUninstallTool.exe to download the

uninstaller and run the same. This will remove all registry and cache

files of previous version.

Step 3: Now download FileOpen plugin from:

https://plugin.fileopen.com/ and save it to PC other than to TEMP folder.

Step 4: Close all the browsers and PDF file which are in use now. Please

install the saved FileOpen plugin.

Step 5: Restart the PC.

Step 6: Please install the latest “Adobe Acrobat Reader.”

Step 7: Login to eBusiness to print the OBL.

Step 8: if error persists, please go to File explorer – Downloads – Find the Web

OBL pdf, right click and choose Open with Adobe Acrobat Reader DC.