5 WE-SUMM-EN_04/24
Legal Action
- Legal action against the insurer must begin within the timeline determined by the Insurance
Act or Limitations Act of your home province or territory of residence. For Quebec residents this is in the
Quebec Civil Code.
Third Party Liability
- If you incur expenses due to a third party, the insurer may take legal action against
the third party at the insurer's expense. You will support the insurer by co-operating with them and
supplying any documentation they may need. You agree to do nothing to interfere with the insurer's right
to recover funds.
Refer
to
the
General
Provisions
section
of
the
certificate
of
insurance
for
details.
The
Operations
Center
has
the
following
services
available
to
you
24/7:
•
Pre-trip
assistance
such
as
passport
and
visa
information.
•
Medical emergency assistance
such as case monitoring and arranging emergency transportation
arrangements.
•
Non-medical
emergency
assistance
such
as
emergency
cash transfer
and
emergency
message
services.
Coverage automatically extends during hospitalization and for an additional 5 days after discharge from
the hospital. If medical evidence shows you are medically unfit to travel due to a covered sickness,
coverage automatically extends for up to 5 days.
If you are delayed due to a vehicle, airline, bus, train, or government-operated ferry system, coverage
automatically extends for up to 72 hours.
Refer
to
Automatic
Extension
of
Coverage
in
the
Emergency
Medical
section
of
the
certificate
for
details.
If you make a claim knowing it to be untrue in any respect, you will not have coverage and your claims will
not be paid.
If
you
decide
to
extend
your
trip
please
call
Allianz
Global
Assistance.
If you submit a claim and are not satisfied with the outcome, you have the right to file a complaint by
following the process below.
1.
Contact
Allianz
Global
Assistance
Appeals must be submitted in writing describing why the outcome of your claim is incorrect along
with any new supporting documentation.
Allianz
Global
Assistance
Appeals Department
P.O. Box 277
Waterloo, ON N2J 4A4
appeals@allianz-assistance.ca
2.
Contact
the
Ombudsman
If your complaint remains unresolved after following the appeals process above, you may request
additional consideration from the Ombudsman Office.