BlackBerry UEM Client for iOS
User Guide
2024-05-29Z
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Contents
Getting started with BlackBerry UEM Client...................................................... 5
Activate your iOS device........................................................................................................................................5
Install or update work apps.................................................................................................................................. 7
Setting up work email............................................................................................................................................7
Using BlackBerry UEM Self-Service...................................................................................................................... 7
UsingBlackBerry 2FA.............................................................................................................................................7
Use direct authentication........................................................................................................................... 8
Use a One-Time Password.........................................................................................................................8
Preauthenticate your device.......................................................................................................................8
Check out and check in shared devices............................................................ 9
About device compliance................................................................................ 10
About IT policies.............................................................................................11
About profiles................................................................................................. 12
About certificates............................................................................................13
ImportEntrustcertificates...................................................................................................................................13
About privacy information...............................................................................14
About rating and reviewing apps.....................................................................15
Change your BlackBerry Dynamics app password........................................... 16
Upload log files toBlackBerrySupport............................................................17
Usea third-party identity provider to unlock, activate, and reset your password
for BlackBerry Dynamics apps.....................................................................18
Unlock a BlackBerry Dynamics app using a third-party identity provider........................................................ 18
Activate a BlackBerry Dynamics app after a device restore using a third-party identity provider.................. 18
Resetyour BlackBerry Dynamics app password using a third-party identity provider....................................18
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Deactivate your device.................................................................................... 20
Delete the BlackBerry UEM Client.......................................................................................................................20
Legal notice.................................................................................................... 21
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Getting started with BlackBerry UEM Client
You use the BlackBerry UEM Client to activate your device for work. When you activate your device, the device
is associated with BlackBerry UEM and is granted access to work data and the productivity apps that your
administrator assigned to your device. Your administrator determines the degree of protection for your device
based on your role and assigns IT policies and profiles to make sure the appropriate device features are available
to you and to secure work data on your device.
You can download the BlackBerry UEM Client for iOS devices from the App Store.
Activate your iOS device
Your device is ready to be activated when you receive an activation email from your administrator.
The activation email includes the information that you need to activate your device. If your activation password
has already expired, create a new password in BlackBerry UEM Self-Service or contact your administrator.
If you received an activation QR Code in the activation email, you can use it to activate your device. When you
activate a device with a QR Code, you don't need to type any information.
If you received instructions from your administrator about using your enterprise credentials, you are redirected to
your organization's sign-in page to activate the device.
Before you begin: If Lockdown Mode is enabled on your device (iOS and iPadOS 16 or later), you must disable it
to activate the device. Lockdown Mode prevents the installation of configuration profiles which are required for
activation.If necessary, you can enable Lockdown Mode after activation.
1. Install the BlackBerry UEM Client from the App Store. If UEM Client was installed as part of a device data
transfer (for example, back up and restore to a new device), reinstall it and proceed with a new activation.
2. Open the UEM Client.
3. Read and accept the license agreement.
4. Do one of the following:
Task Steps
Use a QR Code to activate your device a.
Tap Scan QR Code.
b. Scan the QR Code in the activation email.
Use your enterprise credentials to activate the
device
a. Tap Sign In with your organization account if
instructed by your administrator.
b. Type your work email address.This is the email
address where you received the activation email.
Tap Next.
c. Type your username and tap Next. You are
redirected to your organization's sign-in page.
d. Log in using your credentials.
|Getting started with BlackBerry UEM Client|5
Task Steps
Manually activate your device a. Type your work email address.This is the email
address where you received the activation email.
Tap Go.
b. If necessary, type the server address found in
your email and tap Activate my Device.
c. Type your activation password and tap Activate
My Device. If your activation password is
expired, create a new password in BlackBerry
UEM Self-Service or contact your administrator.
5. Tap Allow to allow the UEM Client to send you notifications. Choosing Don't Allow prevents the device from
activating completely.
6. When you are prompted to install a certificate, tap OK.
7. When you are prompted to download the configuration profile, tap Allow.
8. After the download is complete, open Settings.
9. Tap General and navigate to Profiles and Device Management.
10.To install the profile, tap UEM Profile and follow the instructions on the screen.
11.After the installation is complete, return to the BlackBerry UEM Client app to complete the activation.
12.Optionally, if your administrator has setup Microsoft Entra ID conditional access,do one of the following:
Task Steps
Install the Microsoft Authenticator app on your
device, and sign into Microsoft Entra ID
a. On the Microsoft Online Device registration
screen, tap Continue.
b. Sign in with your Microsoft Entra ID credentials.
c. On the Help us keep your device secure screen,
you must download the Microsoft Authenticator
app. Tap Get the app.
d. In the app store, tap Install.
e. When prompted to allow diagnostics collection,
tap Accept.
f. Sign in with your Microsoft Entra ID credentials.
g. Tap Register.
Sign into Microsoft Entra ID a. On the Microsoft Online Device registration
screen, tap Continue.
b. Tap on your account.
c. Sign in with your Microsoft Entra ID credentials.
d. On the Help us keep your device secure screen,
tap Register.
e. Tap Open to view the UEM Client compliance
screen.
13.If you are prompted, follow the instructions on the screen to install work apps on your device.
After you finish: To verify that the activation process completed successfully, perform one of the following
actions:
|Getting started with BlackBerry UEM Client|6
• In the UEM Client, tap About. In the Activated Device section, verify that the device information and the
activation time stamp are present.
• In the BlackBerry UEM Self-Service console, verify that your device is listed as an activated device. It can take
up to two minutes for the status to update after you activate the device.
Install or update work apps
If a required app is not installed, your administrator may restrict or remove access to work data. Optional apps are
apps that your administrator recommends, but you are not required to install them on your device.
When you download a required app or an optional app that you use for work purposes, you might have to pay for
the app and then reclaim the cost from your organization.
Before you begin: Activate your device
1. In theBlackBerry UEM Clientapp, tapWork apps. If there is no Work apps tab, go to your device's home screen
and open theWork appsapp.
2. Do one of the following:
• To install work apps, tap theRequiredtab and install all required apps, then tap theAlltab and install any
optional apps that you want.
• To update work apps, tap theNewtab and tapUpdatebeside each app that you want to update.
Setting up work email
After you activate your device, you may receive a notification to set up your work email. Follow the instructions on
the screen and complete the setup. If your work email is not automatically configured, contact your administrator
for more information.
Using BlackBerry UEM Self-Service
You can use the BlackBerry UEM Self-Service console to set activation passwords, manage BlackBerry Dynamics
apps, preauthenticate your devices, and perform basic commands such as lock a device or change a device
password. For more information about using BlackBerry UEM Self-Service, see the BlackBerry UEM Self-Service
user guide.
UsingBlackBerry 2FA
If your administrator enabledBlackBerry 2FAon your device for two-factor authentication, your device can be
used as the second factor of authentication. This helps make sure that only authorized users are accessing your
organization’s resources. For example, after you enter your directory password to access resources, you are
immediately prompted on your device to confirm the connection.
The first factor is your directory password. The second factor can be one of the following:
• A prompt that you must confirm on your device before it expires.
• A one-time password that you enter together with your username or directory password.
On theBlackBerry UEM Clienthome screen, swipe left or right to access anyBlackBerry 2FAfeatures that your
administrator has enabled for you.
|Getting started with BlackBerry UEM Client|7
Use direct authentication
If your administrator has configured BlackBerry 2FA for your device and has enabled the direct authentication
feature for your device, you can pre-emptively authenticate from the BlackBerry UEM Client before you log in to
access your organization’s resources. When you use direct authentication, you must use your directory password
to log in to your organization’s resources within the time limit that your administrator specifies. You can use the
direct authentication feature to authenticate to your organization’s resources instead of receiving a confirmation
prompt and without using a one-time password.
1. On the BlackBerry UEM Client home screen, swipe to the Direct Authentication screen.
2. Tap Authenticate now.
A success message appears when authentication is successful.
After you finish: Log in to your organization’s resources using your directory password within the time limit
specified on the Direct Authentication screen.
Use a One-Time Password
If your administrator has configuredBlackBerry 2FAfor your device and has enabled theOne-Time
Passwordfeature for your device, you can use theOne-Time Passwordthat appears in theBlackBerry UEM
Clientwhen you log in to access your organization’s resources. You enter theOne-Time Passwordtogether
with your username or directory password. You can use aOne-Time Passwordwhen your device cannot receive
confirmation prompts because it doesn’t have sufficient network connectivity.
1. On theBlackBerry UEM Clienthome screen, swipe to theOne-Time Passwordscreen.
2. Make note of theOne-Time Password. EachOne-Time Passwordexpires after 30 seconds.
3. On the computer or device that you’re trying to access work resources from, do one of the following:
• In theUsernamefield, enter your username, a comma (,), then theOne-Time Password. Only a comma (no
spaces) separates your username andOne-Time Password.For example, if your username is "janedoe" and
theOne-Time Passwordis "555123", type “janedoe,555123”.
• In thePasswordfield, enter theOne-Time Passwordin front of your directory password (without spaces
or characters separating them).For example, if theOne-Time Passwordis “123456” and your directory
password is “qweRTY”, type “123456qweRTY”.
Preauthenticate your device
If your administrator has configured BlackBerry 2FA for your device, you can request preauthentication from
the BlackBerry UEM Client. Preauthentication allows you to access work resources for a predetermined period
without being prompted for confirmation or a password on your device. You can use the preauthentication feature
when you know you won't have access to your device, when you know you will be out of mobile coverage, or when
you are only able to connect one device to a wireless network or hotspot. For example, ifyou can only connect
one device to a network at a time, you can preauthenticate on your mobile device, and then log in to your work
resources from the other device.
You can also preauthenticate your device from the BlackBerry UEM Self-Service console. For more information
about using BlackBerry UEM Self-Service, see the BlackBerry UEM Self-Service user guide.
1. On the BlackBerry UEM Client home screen, swipe to the Preauthentication screen.
2. Tap Request preauthentication.
3. Enter the number of hours that you want to be preauthenticated for. Your administrator specifies the maximum
number of hours that you can preauthenticate for.
4. Tap Request.
A confirmation screen displays the expiration date and time of preauthentication.
5. Tap Close.
|Getting started with BlackBerry UEM Client|8
Check out and check in shared devices
If your administrator assigns you a device that you will share with other users, you check out the device when you
want to use it. When you are done using the device, you can check it in so that the device is available for the next
user.
1. Open the UEM Client.
2. If necessary, read and accept the terms of service.
3. Perform one of the following tasks:
Task Steps
Check out a device. a. To change the authentication option, tap the drop-down list and do
the following:
1. In the drop-down list, select Microsoft Active Directory or Local
authentication.
2. Tap Done.
b. If you selected Microsoft Active Directory, type your organization's
domain.
c. Type your username and password.
d. Tap Check Out.
e. Tap OK.
Check in a device. a. Tap Check In.
b. Tap OK.
|Check out and check in shared devices|9
About device compliance
You can tap the compliance status on theBlackBerry UEM Clienthome screen to view the compliance report. The
compliance report lists the policies that your organization is enforcing on your device.
If your device is out of compliance, and the compliance issue is not resolved before the date displayed in the
compliance report, your administrator may restrict or block your device from accessing work resources and
networks. If you do not know how to resolve the issue, contact your administrator.
Here are some compliance policies that your organization may enforce:
• Rooted or jailbroken status:If your device is rooted, it means that you or someone else ran software or
performed an action on the device that allows root access to the operating system of the device. You or your
administrator might have to remove the rooting software from the device or perform some actions on the
device to restore the device to the default state.
• Password:The password on your device must meet the complexity requirements that your organization
specifies.
• Device model:Your organization might allow only specific device models to be activated for work. You must
use a device that meets the security requirements for your organization.
• OS version:Your organization might allow only devices that are running specific versions ofAndroid OSto be
activated for work.
• Security patch level:Security patches are distributed by your device manufacturer and can be found when you
check for system updates on your device. Install the latest security patch available for your device model.
• Device out of contact:A device is out of contact ifBlackBerry UEMcannot contact it after a specific length of
time. For example, your device might become out of contact if it does not have a network connection.
• Required work apps installed:The required apps that your organization wants you to install on your device
are displayed on the Assigned work apps screen. Your administrator can detect when required apps are not
installed and may restrict your access to work data if the required apps are not installed. If a work app has an
update available, you should install it on your device.
• Nonassigned or restricted apps installed:If you installed an app on your device that is not a required app or an
optional app assigned to you for work purposes, you need to remove the app from your device. Any restricted
apps will need to be removed from your device.
|About device compliance|10
About IT policies
An IT policy is a set of rules that control the security features and behavior of your device. For example, if your
organization requires that you set a password for your device, your administrator applies an IT policy to your
device that includes a rule that requires you to set a password. On the home screen, you can tap the IT policy icon
to see the rules that are applied to your device.
You cannot change or turn off an IT policy rule. The IT policy rules that are applied to your device are part of the
overall security policy of your organization. For more information, contact your administrator.
|About IT policies|11
About profiles
Profiles permit you to access work resources on your device. For example, your administrator assigns profiles
to your user account so that you can access your work email account,Wi-Ficonnections, VPN connections, and
security certificates.
On the home screen, you can tap the Assigned Profiles section to view profilesthat areassigned to your device.
Note that only profiles that are applicable to the BlackBerry UEMClient are displayed.
|About profiles|12
About certificates
Certificates are used to authenticate your device to access work resources and networks.
If your administrator assigns a certificate profile to your user account, you receive a prompt on your device to
install the certificate. Record the information displayed in the prompt and follow the instructions to install the
certificate. If you are prompted to enter a password that is not provided, contact your administrator.
ImportEntrustcertificates
If your administrator assignedEntrustsmart credentials to you, you must activate them from theEntrust
IdentityGuardself-service portal and thenimport the certificates to the Profiles screen intheBlackBerry UEM
Client.
Before you begin:
• Activate your device with theBlackBerry UEM Client.
1. Log in to theEntrust IdentityGuardself-service portal.
2. Obtain theQR Codeand password from theEntrust IdentityGuardself-service portal.
a) ClickI’d like to activate or update my smart credential.
b) Select theI’d like to activate or update my smart credentialoption again. ClickNext.
c) Select one of the smart credentials that you want to use. ClickOK.
d) Select theI’m activating a mobile smart credential identity hosted on my mobile deviceoption. ClickNext.
e) SelectActivate my smart credential by having my mobile device use its associated data network.option.
ClickNext.
f) In theIdentity Namefield, type a name. ClickOK.
AQR Codeand a password appears.
3. On the device, open theUEM Client.
4. TapProfiles > Importcertificates.
5. Beside theEntrustsmart credentials, tapActivate.
6. Tap the camera icon and scan theQR Codefrom theEntrust IdentityGuardself-service portal.
7. Enter the password fromEntrust IdentityGuardself-service portal.ClickOK.
An "Activating. Please wait" message appears. This may take a few minutes.
8. A success confirmation message appears. ClickOK.
|About certificates|13
About privacy information
The Privacy information menu allows you to view what information the IT administrator can see and cannot see
about your device. The menu also lists the actions that the administrator can perform on your device, as well the
actions the administrator cannot perform.
Note: The Privacy information menu is available for all activation types except forBlackBerry 2FAactivations.
Note: The Privacy information menu is available only if your device was activated againstBlackBerry UEMversion
12.11.
|About privacy information|14
About rating and reviewing apps
Your administrator can allow you to rate apps, provide reviews of apps, and see reviews provided by other users.
You can rate an app without a review, but you must include a rating when you provide a review of the app. After
you rate and provide a review of an app, you can change or delete your rating and review.
|About rating and reviewing apps|15
Change your BlackBerry Dynamics app password
If your administrator allows BlackBerry UEM Client to authenticate other BlackBerry Dynamics apps, you can
change your BlackBerry Dynamics app password in the BlackBerry UEM Client. You can use your BlackBerry
Dynamics app password to activate and access apps protected by BlackBerry Dynamics.
1.
On the BlackBerry UEM Client home screen, tap .
2.
Tap .
3. Tap About.
4. Tap BlackBerry Dynamics app password.
5. Type your current password.
6. Type and confirm the new password.
7. Tap OK.
|Change your BlackBerry Dynamics app password|16
Upload log files toBlackBerrySupport
If requested byBlackBerrySupport, you can upload log files to help troubleshoot an issue you are having
withBlackBerry Dynamicsapps.
1.
Tap to open theBlackBerry Dynamics Launcher.
2.
Tap .
3. In theSupportsection, clickUpload Logs. The Log upload status bar displays the upload progress.
4. ClickClose.
|Upload log files toBlackBerrySupport|17
Usea third-party identity provider to unlock, activate,
and reset your password for BlackBerry Dynamics apps
You can use your log in credentials for your organization'sthird-party identity provider to unlock, activate, and
reset your password for BlackBerry Dynamics apps.
Unlock a BlackBerry Dynamics app using a third-party identity
provider
If one of your BlackBerry Dynamics apps, such as BlackBerry Work, has been locked, you can use your
organization’s identity provider to unlock the app.Note that your organization’s administrator has to enable this
feature before you can use it.
1. On the Application Remote locked screen on the device, tap Unlock.
2. On the Application Unlock screen, tap Sign in.
3. Enter the email address that you use to sign in to your organization’s identity provider and tap Next.
4. Enter the username that you use to sign in to your organization’s identity provider and tap Next.
5. Enterthepassword that you use to sign in to your organization’s identity provider and tap Sign in.
6. After the BlackBerry Dynamics app activates, enter and confirm a new password.
Activate a BlackBerry Dynamics app after a device restore using a
third-party identity provider
After you have restored your device fromabackup, you can log in to the device with yourorganization'sthird-party
identity provider (for example, Okta or Ping Identity)credentials and activate BlackBerry Dynamics apps.
1. On the Application Unlock screen, tap Sign in.
2. Enter the email address that you use to sign in to your organization’s identity provider and tap Next.
3. Enter the username that you use to sign in to your organization’s identity provider and tap Next.
4. Enterthepassword that you use to sign in to your organization’s identity provider and tap Sign in.
5. After the BlackBerry Dynamics app activates, enter and confirm a new password.
Resetyour BlackBerry Dynamics app password using a third-party
identity provider
If you have forgottenthepassword for your BlackBerry Dynamics app,you can use your organization’s third-party
identity provider to set a new password.
1. When you are logging in to the app, on the password screen, tap Forgot password.
2. Tap Sign in.
3. Enter the email address that you use to sign in to your organization’s identity provider and tap Next.
4. Enter the username that you use to sign in to your organization’s identity provider and tap Next.
5. Enterthepassword that you use to sign in to your organization’s identity provider and tap Sign in.
|Usea third-party identity provider to unlock, activate, and reset your password for BlackBerry Dynamics apps|18
6. After the BlackBerry Dynamics app activates, enter and confirm a new password.
|Usea third-party identity provider to unlock, activate, and reset your password for BlackBerry Dynamics apps|19
Deactivate your device
If you do not want your administrator to manage your device you can deactivate your device. If you deactivate
your device, you remove the connection between your device and your work resources. You cannot connect to
your work email account or calendar and you cannot access your work Wi-Fi connection or VPN connection after
you deactivate your device.
Before you begin: Make sure that your device is connected to the wireless network.
1. On the BlackBerry UEM Client home screen, tapAbout.
2. Tap Deactivate.
3. Tap OK.
After you finish: Delete the BlackBerry UEM Client
Delete the BlackBerry UEM Client
If you delete the BlackBerry UEM Client from your device, you cannot activate your device.
Before you begin: Deactivate your device.
1. Touch and hold the BlackBerry UEM Client icon.
2. Tap the x in the upper corner of the icon.
3. Tap Delete.
After you finish: If you want to activate your device, reinstall the BlackBerry UEM Client on your device. You might
need a new activation password. Use BlackBerry UEM Self-Service to create an activation password, or contact
your administrator.
|Deactivate your device|20
Legal notice
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|Legal notice|21
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BlackBerry Limited
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Published in Canada
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