2022
WARRANTY &
MAINTENANCE
GUIDE
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SAFETY PRECAUTIONS
Your RAV4 Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is located under the rear seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.
Toyota recommends having maintenance and repairs for your RAV4 Hybrid
performed by an authorized Toyota dealership. To locate your nearest authorized
Toyota dealership, contact the Toyota Brand Engagement Center at (800) 331-4331
or log on to www.toyota.com.
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1
WELCOME TO THE TOYOTA FAMILY
T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your
Toyota as much as you enjoy driving
it. This booklet is designed to help.
Here you’ll find information on Toyota’s
warranty coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The
tab on the side of each page identifies
the section you are in.
For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit Toyota’s
official website, www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
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2
TABLE OF CONTENTS
WARRANTY INFORMATION
INTRODUCTION
Satisfaction Down the Road 4
If You Need Assistance
5
The Immobilizer Key
7
Transportation Assistance
9
YOUR WARRANTIES IN DETAIL
General Warranty Provisions 10
New Vehicle Limited Warranty
13
Federal Emission Control Warranty
18
California Emission Control Warranty
24
Tire Limited Warranty
30
YOUR RESPONSIBILITIES
Operation and Maintenance 31
Obtaining Warranty Service
33
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3
TABLE OF CONTENTS
MAINTENANCE INFORMATION
INTRODUCTION
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty
35
MAINTENANCE LOG
Using the Maintenance Log Charts 36
Maintenance Log
38
Explanation of Maintenance Items
54
Vehicle Identification
58
FIND IT ONLINE
To update your contact information and vehicle ownership status, please visit
www.toyota.com/recall/update-info-toyota. Your vehicle’s VIN will be
required to start the update process.
You may also enroll to receive the following useful information and benefits at
toyota.com/owners:
•
Access to Owner’s Manuals and
Maintenance Guides
•
View Your Vehicle’s Service History
•
Explore How-to videos and more
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4 Introduction
INTRODUCTION
A
t Toyota, our top priority is always
our customers. We know your Toyota
is an important part of your life and
something you depend on every day. That’s
why we’re dedicated to building products of
the highest quality and reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus prepaid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for you.
Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
SATISFACTION DOWN THE ROAD
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5Introduction
IF YOU NEED ASSISTANCE
INTRODUCTION
B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should
you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Brand Engagement Center
at (800) 331-4331.
Please have the following information
ready when you call:
•
Your Toyota’s vehicle identification number
(located on the driver’s side corner of the
dashboard, under the windshield)
•
Current mileage on your vehicle
•
Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the dealership
to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the Owner’s
Warranty Rights Notification booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 515284
Dallas, TX 75251-5284
To initiate arbitration, you must complete
an NCDS customer claim form and mail it
to NCDS. To request a form, call NCDS
at (800) 777-8119 or obtain a copy at
www.ncdsusa.org. When you call,
please have your vehicle identification
number, the current mileage on your
Toyota and the names of your selling
and servicing dealerships.
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6 Introduction
IF YOU NEED ASSISTANCE
INTRODUCTION
California residents: Toyota offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Brand Engagement
Center at (800) 331-4331. You may also
contact the CDSP directly at (888) 300-6237.
Failure to use the CDSP may affect your
rights and remedies under California’s
“Lemon Laws.”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Brand
Engagement Center at (800) 331-4331.
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7Introduction
INTRODUCTION
THE IMMOBILIZER KEY
THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped
with an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch, it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the
key matches the code in the immobilizer.
If the code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only a Toyota dealer
or certain bonded/registered independent
locksmiths can generate replacement keys.
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8 Introduction
INTRODUCTION
REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available,
a Toyota dealer or certain registered
locksmiths can obtain the key code from
a restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if
all registered master keys have been
lost. If a Toyota dealer is not available,
please refer to www.aloa.org to find
a bonded/registered locksmith who
performs high-security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive locksmith
make a duplicate key before you need it.
THE IMMOBILIZER KEY
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9Introduction
INTRODUCTION
W
e realize that your confidence
in the quality and reliability
of our products was a key
factor in your decision to buy a Toyota.
We also know how disruptive the loss
of transportation can be to your daily
routine. That’s why we’re pleased
to offer you the benefits of our
Transportation Assistance Policy.
Under this policy, you are eligible
for transportation assistance if your
Toyota must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.
The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2022 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
TRANSPORTATION ASSISTANCE
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10 Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P.O.
Box 259001, Plano, Texas 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2022 model-
year RAV4 Hybrid vehicles distributed by
Toyota that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specific
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the first date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
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11Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Informal Dispute
Settlement Program
Toyota offers assistance through an
informal dispute settlement program
called the Dispute Settlement Program.
This program is administered by an
independent third party:
National Center for Dispute Settlement
P.O. Box 515284
Dallas, TX 75251-5284
Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification booklet.
California residents: Toyota offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Brand Engagement Center
at (800) 331-4331. You may also contact
the CDSP directly at (888) 300-6237. Failure
to use the CDSP may affect your rights and
remedies under California’s “Lemon Laws.”
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.
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12 Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
WARRANTY COVERAGE AT A GLANCE
1
Exception of the Hybrid Battery Warranty coverage of 10 years/150,000 miles, whichever occurs first.
2
Specific components may have longer coverage under terms of the Powertrain Warranty.
3
Also applies to Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certified Emission
Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.
2
2
1
3
8070605040302010 90 100
80706050403020 90 100 120
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13Your Warranties in Detail
WARRANTY
WHAT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyota, subject to the
exceptions indicated under “What
Is Not Covered” on pages 15–16.
Coverage is for 36 months or 36,000 miles,
whichever occurs first, with the exception of
air conditioning recharge, wheel alignment
and wheel balancing, which are covered for
12 months or 12,000 miles, whichever
occurs first.
Hybrid System Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 15–16.
The Toyota Hybrid Warranty is in effect for
8 years or 100,000 miles from the vehicle’s
in-service date, whichever occurs first for the
following components:
•
Hybrid battery control module
(battery voltage sensor)
•
Hybrid control module
(power management control module)
•
Inverter with converter
Hybrid Battery Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 15–16.
The Toyota Hybrid Battery Warranty is in effect
for 10 years or 150,000 miles from the vehicle’s
in-service date, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 15–16.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, flywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal
parts, supercharger housing and all
internal parts, engine control computer,
water pump, fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque converter,
clutch cover, transmission mounts, transfer
case and all internal parts, engine control
computer, seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals
and gaskets.
Rear-Wheel-Drive System
Axle housing and all internal parts, propeller
shafts, U-joints, axle shafts, drive shafts,
bearings, supports, seals and gaskets.
NEW VEHICLE LIMITED WARRANTY
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14 Your Warranties in Detail
WARRANTY
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or airbag system supplied by
Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 15–16.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 15–16.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.
NEW VEHICLE LIMITED WARRANTY
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15Your Warranties in Detail
WARRANTY
NEW VEHICLE LIMITED WARRANTY
WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly from any of
the following:
•
Fire, accidents or theft
•
Abuse or negligence
•
Misuse — for example, racing
or overloading
•
Improper repairs
•
Alteration or tampering, including
installation of non-Genuine
Toyota Accessories
•
Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
•
Installation of parts that are not
Toyota Genuine Parts
•
Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
•
Water contamination
This warranty also does not cover
the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 30.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Maintenance Expense
Normal maintenance services such as:
•
Engine tune-ups
•
Replacement of fluids and filters
•
Lubrication
•
Cleaning and polishing
•
Replacement of spark plugs and fuses
•
Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been branded as
salvage, total loss, true mileage unknown or
similar title under any state’s law or has ever
been declared a “total loss” or equivalent by
a financial institution or insurer, such as by
payment for a claim in lieu of repairs because
the cost of repairs exceeded the cash value
of the vehicle. This exclusion does not apply
to the emission control warranties, including
Emission Control Warranty Enhancements or
any open Safety Recalls/SSCs/LSCs.
Software Updates
Software updates made available for
download by owners directly, either on
a complimentary basis or for a fee, as
determined by Toyota in its sole discretion.
This exclusion does not apply to the
emission control warranties.
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16 Your Warranties in Detail
WARRANTY
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra
Expenses and Damages
The performance of necessary repairs
and adjustments is the exclusive remedy
under this warranty or any implied
warranty. Toyota does not authorize
any person to create for it any other
obligation or liability in connection with
this vehicle. Toyota shall not be liable
for incidental or consequential damages
resulting from breach of this written
warranty or any implied warranty. Any
implied warranty of merchantability or
fitness for a particular purpose is limited
to the duration of this written warranty,
except in states where this limitation
is not allowed.
NEW VEHICLE LIMITED WARRANTY
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17Your Warranties in Detail
WARRANTY
DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the Owner’s Warranty Rights
Notification booklet (located in your glove
box) for the requirements applicable to
your state.
NEW VEHICLE LIMITED WARRANTY
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18 Your Warranties in Detail
WARRANTY
WHAT IS COVERED
AND HOW LONG
Emission Defect Warranty
Toyota warrants that your vehicle:
•
Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions standards.
•
Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However,
under the terms of the Basic Warranty,
Toyota provides coverage of three years or
36,000 miles, whichever occurs first.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 19–20 have coverage of
eight years or 80,000 miles, whichever
occurs first.
Emission Performance Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Toyota will make all necessary
repairs if both of the following occur:
•
Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
•
This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state or
federal law.
This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 19–20 have coverage of
eight years or 80,000 miles, whichever
occurs first.
FEDERAL EMISSION CONTROL WARRANTY
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19Your Warranties in Detail
WARRANTY
WHAT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
•
The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
•
The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to
this warranty.
WARRANTY PARTS LIST
Air/Fuel Metering System
•
Air/fuel ratio feedback control system
•
Cold-start enrichment system
•
Deceleration control system
•
Electronic fuel injection system components
–
Airflow sensor
–
Engine control module (8/80)
–
Throttle body
–
Other components
Air Induction System
•
Intake manifold and intake air surge tank
Catalyst System
•
Catalytic converter and protector (8/80)
•
Constricted fuel filler neck
•
Exhaust manifold
•
Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)
Evaporative Control System
•
Charcoal canister
•
Diaphragm valve
•
Fuel filler cap
•
Fuel tank
•
Vapor liquid separator
FEDERAL EMISSION CONTROL WARRANTY
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
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20 Your Warranties in Detail
WARRANTY
Exhaust Gas Recirculation
(EGR) System
•
EGR gas temperature sensor
•
EGR valve
•
Associated parts
Hybrid System
•
Battery control module
(battery voltage sensor) (8/80)*
•
Battery thermistor
•
Electric vehicle junction box
•
Generator
•
Hybrid battery*
•
Hybrid control module (power
management control module) (8/80)*
•
Inverter with converter*
•
Motor
•
System main relay and battery
current sensor
Ignition Systems
•
Ignition coil and ignitor
•
Ignition wires
•
Spark plugs
†
Positive Crankcase Ventilation
(PCV) System
•
Oil filler cap
•
PCV valve or orifice
Other Parts Used in
Above Systems
•
Data link connector (8/80)
•
Hoses, clamps, fittings, tubing and
mounting hardware
•
Malfunction indicator light and bulb (8/80)
•
Pulleys, belts and idlers
•
Sealing gaskets and devices
•
Sensors, solenoids, switches and valves
FEDERAL EMISSION CONTROL WARRANTY
* Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the
exception of the hybrid battery covered for ten years or 150,000 miles, whichever occurs first.
† Warranted until first required maintenance under terms of the applicable regulations.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
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21Your Warranties in Detail
WARRANTY
MAINTENANCE
You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this booklet.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, any failure or noncompliance
caused by lack of maintenance is not
covered by this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyota recommends the use of Toyota
Genuine Parts when servicing or repairing
the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use parts that are not Toyota Genuine
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Toyota Genuine Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Toyota Genuine
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Toyota Genuine Parts.
FEDERAL EMISSION CONTROL WARRANTY
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22 Your Warranties in Detail
WARRANTY
IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance Warranty.
To do so, take your vehicle to an authorized
Toyota dealership and present a copy
of the emissions test report. Also, take
your maintenance records in case they
are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”
IF YOU HAVE QUESTIONS
If you have questions or concerns about
your federal emission warranty coverage,
please refer to “If You Need Assistance”
on page 5. In the case of the Emission
Performance Warranty, you may also
request information from or report
complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division
(6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are also covered by the California
Emission Control Warranty (see page 24).
Currently, Colorado, Connecticut,
Delaware, Maine, Maryland,
Massachusetts, New Jersey, New
York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are
the other states to which the California
Emission Control Warranty applies.
FEDERAL EMISSION CONTROL WARRANTY
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23Your Warranties in Detail
WARRANTY
FEDERAL EMISSION CONTROL WARRANTY
DEALER CERTIFICATE
We (the dealership) want you to know
that at the time your new Toyota vehicle
is being delivered:
1) On the basis of written notification
furnished by Toyota, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.
2) We have visually inspected those
emission control devices or portions
thereof that are visible without
removing or adjusting any components
or systems, emissions-related or
otherwise. On the basis of this
inspection, there are no apparent
deficiencies in the installation of
emission control devices by Toyota.
(For purposes of this certificate,
“emission control devices” is limited
to devices installed on a vehicle for the
sole or primary purpose of controlling
emissions and which were not in
general use before 1968.)
3) We have performed all emission
control system preparations required
by Toyota prior to the sale of the
vehicle as set forth in Toyota’s current
pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails
an EPA-approved emissions test
within three months or 4,000 miles
(whichever comes first) of delivery
to the ultimate purchaser, and the
vehicle has been maintained and
used in accordance with the written
instructions for proper maintenance
and use, Toyota will remedy the nonconformity
free of charge under the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company
car or demonstrator, check the box and
complete the following:
❑The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery. The
Emission Performance Warranty
period commenced on the date the
vehicle was first placed into service,
which was:
Month Day Year
NOTE: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section
207 of the Clean Air Act (42 U.S.C. 7541)
and the EPA regulations issued thereunder.
Dealership Name
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24 Your Warranties in Detail
WARRANTY
Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Colorado, Connecticut, Delaware,
Maine, Maryland, Massachusetts,
New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont
and Washington are the other states to
which this warranty applies. Vehicles
covered by this warranty are also
covered by the Federal Emission
Control Warranty (see page 18).
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2022 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and labor.
CALIFORNIA EMISSION CONTROL WARRANTY
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25Your Warranties in Detail
WARRANTY
MANUFACTURER’S
WARRANTY COVERAGE
1) For three years or 50,000 miles,
whichever occurs first:
– If your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyota to ensure
that your vehicle passes the test.
This is your Emission Control System
PERFORMANCE WARRANTY.
– If an emissions-related part listed on
pages 19–20 is defective, the part will
be repaired or replaced by Toyota.
This is your SHORT-TERM Emission
Control System DEFECT WARRANTY.
Specific components may have
longer coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000 miles,
whichever occurs first:
– If an emissions-related part listed on
pages 26–27 is defective, the part will
be repaired or replaced by Toyota. This
is your LONG-TERM Emission
Control System DEFECT WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota
may deny you warranty coverage if your
vehicle or a part has failed due to abuse,
neglect, improper maintenance or
unapproved modifications.
If you have any questions regarding
your warranty rights and responsibilities,
you should contact the Toyota Brand
Engagement Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Telstar
Avenue, Suite 4, El Monte, CA 91731,
(800) 242-4450.
CALIFORNIA EMISSION CONTROL WARRANTY
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26 Your Warranties in Detail
WARRANTY
WHAT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
•
The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
•
The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not Covered”
section of the New Vehicle Limited Warranty
also apply to this warranty.
PARTS LIST:
LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs first.
Air Induction/Exhaust System
•
Cam timing control motor
•
Intake manifold
•
Throttle body
Catalyst System
•
Exhaust front pipe
(including catalytic converter)
•
Exhaust manifold
(including manifold converter)
EGR System
•
EGR cooler
Evaporative Control System
•
Charcoal canister
•
Closed tank valve
•
Fuel sub tank
•
Fuel tank
Fuel Control System
•
Engine control computer
(engine control module)
•
Fuel delivery pipe
•
Fuel pressure sensor
•
Fuel pump
(high pressure and low pressure)
•
Injector
CALIFORNIA EMISSION CONTROL WARRANTY
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27Your Warranties in Detail
WARRANTY
Hybrid System
•
Battery control module
(battery voltage sensor)
†
•
Brake master cylinder for HV
•
Brake system control module
•
Hybrid battery
†
•
Hybrid battery junction block
(including system main relay)
•
Hybrid control module (power
management control module)
†
•
Inverter with converter
†
•
RR traction motor with transaxle
•
Transaxle (including motor and generator)
•
Water pump with motor
Ignition System
•
Knock sensor
MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused
by lack of maintenance is not covered by
this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
CALIFORNIA EMISSION CONTROL WARRANTY
†
Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the exception of
the hybrid battery covered for ten years or 150,000 miles, whichever occurs first.
176104_RAV4_HYBRID_WMG_GUTS.indd 27 11/4/21 7:37 PM
28 Your Warranties in Detail
WARRANTY
REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyota recommends the use of
Toyota Genuine Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use parts that are not Toyota Genuine
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Toyota Genuine Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Toyota Genuine
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Toyota Genuine Parts.
IF YOUR VEHICLE FAILS
A SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”
CALIFORNIA EMISSION CONTROL WARRANTY
176104_RAV4_HYBRID_WMG_GUTS.indd 28 11/4/21 7:37 PM
29Your Warranties in Detail
WARRANTY
REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 33 for details.
IF YOU HAVE QUESTIONS
If you have questions or concerns
about your vehicle’s California emission
warranty coverage, please follow the steps
described under “If You Need Assistance”
on page 5. You may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
Suite 4
El Monte, CA 91731
(800) 242-4450
CALIFORNIA EMISSION CONTROL WARRANTY
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30 Your Warranties in Detail
WARRANTY
TIRE LIMITED WARRANTY
OBTAINING
WARRANTY SERVICE
All tires supplied as original equipment
on new Toyota vehicles are warranted
by the individual tire manufacturer only,
and not Toyota. Coverages by individual
tire manufacturers may vary.
If you wish to obtain a hard copy of the
terms of the tire warranty offered by the
tire manufacturer, please contact the tire
manufacturer directly, or contact Toyota at:
Toyota Brand Engagement Center
Toyota Motor Sales U.S.A., Inc.
P.O. Box 259001
Plano, Texas 75025-9001
Ph: (800) 331-4331
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
BF Goodrich/Michelin North America
P.O. Box 19001
Greenville, SC 29062
BF Goodrich: (877) 788-8899
Michelin: (800) 847-3435
www.bfgoodrichtires.com
www.michelinman.com
Bridgestone/Firestone
200 4th Avenue South
Nashville, TN 37201
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
www.bridgestone.com
www.firestonetire.com
Continental Tire of North America
1800 Continental Boulevard
Charlotte, NC 28273
(800) 847-3349
www.continentaltire.com
Dunlop Tires/Goodyear Tire
and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800) 321-2136
www.dunloptires.com
www.goodyear.com
Falken Tire Corporation
8656 Haven Avenue
Rancho Cucamonga, CA 91730
(800) 723-2553
www.falkentire.com
Hankook Tire America Corporation
1450 Valley Road
Wayne, NJ 07470
(800) 426-5665
www.hankooktire.com
Kenda Tire
7095 Americana Parkway
Reynoldsburg, OH 43068
(866) 536-3287
www.kendatire.com
Maxxis International – USA
545 Old Peachtree Road
Suwanee, GA 30024
(800) 462-9947
www.maxxis.com
Nitto Tire U.S.A. Inc.
P.O. Box 6064
Cypress, CA 90630
(888) 529-8200
www.nittotire.com
Pirelli Tire LLC
100 Pirelli Drive
Rome, GA 30161
(800) 747-3554
www.pirelli.com
Toyo Tire U.S.A Corporation
P.O. Box 6052
Cypress, CA 90630
(800) 442-8696
www.toyotires.com
Yokohama Tire Corporation
1 MacArthur Place, Suite 800
Santa Ana, CA 92707
(800) 722-9888
www.yokohamatire.com
176104_RAV4_HYBRID_WMG_GUTS.indd 30 11/4/21 7:37 PM
31Your Responsibilities
WARRANTY
OPERATION AND MAINTENANCE
GENERAL INFORMATION
You are responsible for ensuring that
your Toyota is operated and maintained
according to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time
of service and a description of service
performed and/or parts installed. For
your convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by
lack of proper maintenance is not
covered under warranty.
WHERE TO GO
FOR MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Toyota recommends
having maintenance performed by an
authorized Toyota dealership.
Toyota dealership technicians are specially
trained to maintain and repair Toyota
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. Many are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free
to ask any Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to a Toyota dealership.
176104_RAV4_HYBRID_WMG_GUTS.indd 31 11/4/21 7:37 PM
32 Your Responsibilities
WARRANTY
OPERATION AND MAINTENANCE
REPLACEMENT PARTS
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Toyota
recommends using only Toyota Genuine
Parts when you need to replace a part
on your vehicle. Like all Toyota products,
Toyota Genuine Parts are built to the
highest standards of quality, durability
and performance. They are also designed
to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Toyota Genuine
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts
it may not have in stock.
Toyota Genuine Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer. Parts that are not Toyota Genuine
Parts, or any damage or failures resulting
from their use, are not covered by any
Toyota warranty.
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33Your Responsibilities
OBTAINING WARRANTY SERVICE
WARRANTY
BY GEOGRAPHIC REGION
In the United States, U.S.
Territories, Canada and Mexico
To obtain warranty service in the United
States, U.S. territories, Canada or Mexico,
take your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States, U.S.
Territories, Canada and Mexico
If you are using your vehicle outside the
United States, U.S. territories, Canada and
Mexico and need warranty service, contact
a local Toyota dealership. Please note,
however, that your vehicle may not be
repaired free of charge because the local
Toyota distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or
environmental requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance
for the repair.
If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the
use of parts that are not Toyota Genuine
Parts unless you have the vehicle properly
repaired in a timely manner. To ensure that
warranty coverage remains intact, have
your vehicle inspected by an authorized
Toyota dealership as soon as possible
after an emergency repair.
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34 Maintenance Log
MAINTENANCE
THE IMPORTANCE OF SCHEDULED MAINTENANCE
R
egular maintenance is essential
to obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in
which to document your vehicle’s
maintenance history.
In addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual. Be sure
to perform these procedures regularly to
ensure the most trouble-free operation of
your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.
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35Maintenance Log
MAINTENANCE
MAINTAINING YOUR WARRANTY
IMPORTANT MAINTENANCE
INFORMATION
It is especially important to both
routinely check your vehicle’s engine
oil level (once a month) and regularly
replace the engine oil and oil filter
(see the Maintenance Log section of
this booklet to determine how often
you should change your vehicle’s oil
and filter). Failure to do so can cause
oil starvation and/or oil gelling, which
can result in severe damage to your
vehicle and require costly repairs that
are not covered by the New Vehicle
Limited Warranty.
Maintenance Records
Maintaining your vehicle according to
the recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance is not covered
under warranty.
Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs is not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask
your dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.
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36 Maintenance Log
USING THE MAINTENANCE LOG CHARTS
MAINTENANCE
R
egular maintenance is essential
to obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. This
booklet presents Toyota’s maintenance
recommendations in convenient checklists,
so you can easily see what type of
maintenance your vehicle needs and
document that the work was performed.
To ensure that your vehicle receives
first-quality service and parts, Toyota
recommends having maintenance
performed by an authorized Toyota
dealership. Toyota dealership technicians
are experts on Toyota vehicles, and they
use Toyota Genuine Parts designed to
your vehicle’s exact specifications. When
you go to a Toyota dealership, you can be
confident that they will use Toyota Genuine
Parts and have Toyota-trained technicians.
Miles or Months?
Toyota recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes first.
For example:
•
If you drive 5,000 miles in less than six
months, you should obtain maintenance
at 5,000 miles — don’t wait until six months.
•
If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months — don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
driver, mark your calendar to remind
yourself to obtain maintenance every
six months.
Documenting Your Investment
To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyota
dealership to certify that you obtained
Genuine Toyota Service for your vehicle.
The dealership may mark the dealer
service verification area with the following
stamp (which may be customized with the
dealership’s name):
176104_RAV4_HYBRID_WMG_GUTS.indd 36 11/4/21 7:37 PM
37Maintenance Log
MAINTENANCE
Special Operating Conditions
In addition to standard maintenance items,
the maintenance log indicates services that
should be performed on vehicles that are
driven under especially demanding
conditions. These “special operating
conditions” and their required maintenance
items are clearly indicated in each chart.
NOTE:
You should perform these additional
maintenance services only if the
majority of your driving is done under
the special operating conditions
indicated. If you only occasionally
drive under these circumstances, it
is not necessary to perform the
additional services.
Engine Oil Selection
Please refer to your Owner’s Manual for the
specific oil viscosity rating recommended
for your vehicle/engine type.
Additional Maintenance
In addition to scheduled maintenance,
your Toyota requires ongoing general
maintenance, such as fluid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual. Be sure
to perform these procedures regularly to
ensure the most trouble-free operation
of your vehicle.
SuperChrome and
Alloy Wheel Care
If you purchased Genuine Toyota Accessory
SuperChrome or Aluminum Alloy Wheels,
follow these cleaning guidelines to maintain
the appearance of your wheels:
•
If wheels are hot, wait for them to
cool before washing.
•
Use a soft sponge or cotton cloth to
apply the same mild car-wash soap as
used for the vehicle body. Quickly rinse
off with water. Use a soft cloth to apply
the same car wax as used for the
vehicle body.
•
DO NOT USE: Any kind of chemical-
based cleaners, alcohol, solvents,
gasoline, steam cleaners, scouring
pads, wire brushes or coarse abrasives
to clean your wheels.
USING THE MAINTENANCE LOG CHARTS
176104_RAV4_HYBRID_WMG_GUTS.indd 37 11/4/21 7:37 PM
38 Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
5
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter
2
10,000 miles or 12 months)
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
5
Inspect wiper blades
Replace engine oil and oil filter
2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
176104_RAV4_HYBRID_WMG_GUTS.indd 38 11/4/21 7:37 PM
39Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months
Add Toyota EFI Tank Additive or equivalent (Hawaii,
Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
5
NOTE: If 0W-16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
2
Inspect the following:
_
Ball joints and dust covers
_
Exhaust pipes and mountings
_
Brake lines and hoses
_
Radiator, condenser and/or intercooler
_
Cabin air filter
_
Steering gear
_
Drive shaft boots
_
Steering linkage and boots
_
Engine/Inverter coolant
4
Additional Maintenance Items for Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect engine air filter
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter
2
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.
4
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Visually check the HV battery cooling intake filter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced airflow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
176104_RAV4_HYBRID_WMG_GUTS.indd 39 11/4/21 7:37 PM
40 Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Clean HV battery cooling intake filter
6
Inspect and adjust all fluid levels
1
Inspect wiper blades
Replace engine oil and oil filter
2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis
and body
25,000 miles or 30 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
6
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter
2
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
176104_RAV4_HYBRID_WMG_GUTS.indd 40 11/4/21 7:37 PM
41Maintenance Log
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months
Add Toyota EFI Tank Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
6
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter
2
Rotate tires
Inspect the following:
_
Automatic transmission for signs of leakage
_
Ball joints and dust covers
_
Brake lines and hoses
_
Brake linings/drums and
brake pads/discs
4
_
Drive shaft boots
_
Engine/Inverter coolant
5
_
Exhaust pipes and mountings
_
Additional Maintenance Items for Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis and body
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.
4
Inspect thickness measurement and disc runout.
5
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6
Visually check the HV battery cooling intake filter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
7
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
_
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_
Fuel tank cap gasket
_
Radiator, condenser and/or intercooler
_
Rear differential oil
_
Steering gear
_
Steering linkage and boots
176104_RAV4_HYBRID_WMG_GUTS.indd 41 11/4/21 7:37 PM
42 Maintenance Log
MAINTENANCE LOG
MAINTENANCE
35,000 miles or 42 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
5
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter
2
40,000 miles or 48 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Clean HV battery cooling intake filter
5
Inspect and adjust all fluid levels
1
Inspect wiper blades
Replace engine oil and oil filter
2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
176104_RAV4_HYBRID_WMG_GUTS.indd 42 11/4/21 7:37 PM
43Maintenance Log
MAINTENANCE LOG
MAINTENANCE
45,000 miles or 54 months
Add Toyota EFI Tank Additive or equivalent (Hawaii,
Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
5
NOTE: If 0W-16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
2
Inspect the following:
_
Ball joints and dust covers
_
Exhaust pipes and mountings
_
Brake lines and hoses
_
Radiator, condenser and/or intercooler
_
Cabin air filter
_
Steering gear
_
Drive shaft boots
_
Steering linkage and boots
_
Engine/Inverter coolant
4
Additional Maintenance Items for Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect engine air filter
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter
2
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.
4
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Visually check the HV battery cooling intake filter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced airflow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
176104_RAV4_HYBRID_WMG_GUTS.indd 43 11/4/21 7:37 PM
44 Maintenance Log
MAINTENANCE LOG
MAINTENANCE
50,000 miles or 60 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
6
Inspect wiper blades
Replace engine oil and oil filter
2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis
and body
55,000 miles or 66 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
6
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter
2
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
176104_RAV4_HYBRID_WMG_GUTS.indd 44 11/4/21 7:37 PM
45Maintenance Log
MAINTENANCE LOG
MAINTENANCE
60,000 miles or 72 months
Add Toyota EFI Tank Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Clean HV battery cooling intake filter
6
Inspect and adjust all fluid levels
1
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter
2
Rotate tires
Inspect the following:
_
Automatic transmission for signs of leakage
_
Ball joints and dust covers
_
Brake lines and hoses
_
Brake linings/drums and
brake pads/discs
4
_
Drive shaft boots
_
Engine/Inverter coolant
5
_
Exhaust pipes and mountings
Additional Maintenance Items for Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:
7
Replace automatic transmission fluid
Replace rear differential oil
Tighten nuts and bolts on chassis and body
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.
4
Inspect thickness measurement and disc runout.
5
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6
Visually check the HV battery cooling intake filter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
7
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
_
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_
Fuel tank cap gasket
_
Radiator, condenser and/or intercooler
_
Rear differential oil
_
Steering gear
_
Steering linkage and boots
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
176104_RAV4_HYBRID_WMG_GUTS.indd 45 11/4/21 7:37 PM
46 Maintenance Log
MAINTENANCE LOG
MAINTENANCE
65,000 miles or 78 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
5
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter
2
70,000 miles or 84 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
5
Inspect wiper blades
Replace engine oil and oil filter
2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
176104_RAV4_HYBRID_WMG_GUTS.indd 46 11/4/21 7:37 PM
47Maintenance Log
75,000 miles or 90 months
Add Toyota EFI Tank Additive or equivalent (Hawaii,
Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
5
NOTE: If 0W-16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
2
Inspect the following:
_
Ball joints and dust covers
_
Exhaust pipes and mountings
_
Brake lines and hoses
_
Radiator, condenser and/or intercooler
_
Cabin air filter
_
Steering gear
_
Drive shaft boots
_
Steering linkage and boots
_
Engine/Inverter coolant
4
Additional Maintenance Items for Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect engine air filter
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter
2
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced airflow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.
MAINTENANCE LOG
MAINTENANCE
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.
4
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Visually check the HV battery cooling intake filter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
176104_RAV4_HYBRID_WMG_GUTS.indd 47 11/4/21 7:37 PM
48 Maintenance Log
MAINTENANCE LOG
MAINTENANCE
80,000 miles or 96 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Clean HV battery cooling intake filter
6
Inspect and adjust all fluid levels
1
Inspect wiper blades
Replace engine oil and oil filter
2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis
and body
85,000 miles or 102 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
6
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter
2
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
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49Maintenance Log
MAINTENANCE LOG
MAINTENANCE
90,000 miles or 108 months
Add Toyota EFI Tank Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
6
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter
2
Rotate tires
Inspect the following:
_
Automatic transmission for signs of leakage
_
Ball joints and dust covers
_
Brake lines and hoses
_
Brake linings/drums and brake pads/discs
4
_
Drive shaft boots
_
Engine/Inverter coolant
5
_
Exhaust pipes and mountings
Additional Maintenance Items for Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis and body
_
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_
Fuel tank cap gasket
_
Radiator, condenser and/or intercooler
_
Rear differential oil
_
Steering gear
_
Steering linkage and boots
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.
4
Inspect thickness measurement and disc runout.
5
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6
Visually check the HV battery cooling intake filter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
7
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
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50 Maintenance Log
MAINTENANCE LOG
MAINTENANCE
95,000 miles or 114 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
6
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter
2
100,000 miles or 120 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Clean HV battery cooling intake filter
6
Inspect and adjust all fluid levels
1
Inspect wiper blades
Replace engine/inverter coolant
4
Replace engine oil and oil filter
2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis
and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
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51Maintenance Log
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.
4
Initial engine coolant replacement at 100,000 miles/120 months. Replace every 50,000 miles/60 months thereafter.
Initial inverter coolant replacement at 150,000 miles/180 months. Replace every 50,000 miles/60 months thereafter. Refer
to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
5
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6
Visually check the HV battery cooling intake filter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
7
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
105,000 miles or 126 months
Add Toyota EFI Tank Additive or equivalent (Hawaii,
Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
6
NOTE: If 0W-16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
2
Inspect the following:
_
Ball joints and dust covers
_
Exhaust pipes and mountings
_
Brake lines and hoses
_
Radiator, condenser and/or intercooler
_
Cabin air filter
_
Steering gear
_
Drive shaft boots
_
Steering linkage and boots
_
Engine/Inverter coolant
4
Additional Maintenance Items for Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect engine air filter
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter
2
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced airflow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
MAINTENANCE LOG
MAINTENANCE
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52 Maintenance Log
MAINTENANCE LOG
MAINTENANCE
110,000 miles or 132 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
7
Inspect wiper blades
Replace engine oil and oil filter
2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
8
Tighten nuts and bolts on chassis
and body
115,000 miles or 138 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
1
Inspect HV battery cooling intake filter
7
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
8
Replace engine oil and oil filter
2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter
2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter
2
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
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53Maintenance Log
MAINTENANCE LOG
MAINTENANCE
120,000 miles or 144 months
Add Toyota EFI Tank Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Clean HV battery cooling intake filter
7
Inspect and adjust all fluid levels
1
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter
2
Replace spark plugs
4
Rotate tires
Inspect the following:
_
Automatic transmission for signs of leakage
_
Ball joints and dust covers
_
Brake lines and hoses
_
Brake linings/drums and brake pads/discs
5
_
Drive shaft boots
_
Engine/Inverter coolant
6
_ Exhaust pipes and mountings
Additional Maintenance Items for Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:
8
Replace automatic transmission fluid
Replace rear differential oil
Tighten nuts and bolts on chassis and body
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.
4
Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty.
5
Inspect thickness measurement and disc runout.
6
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
7
Visually check the HV battery cooling intake filter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
8
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
_
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_
Fuel tank cap gasket
_
Radiator, condenser and/or intercooler
_
Rear differential oil
_
Steering gear
_
Steering linkage and boots
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
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54 Maintenance Log
MAINTENANCE
EXPLANATION OF MAINTENANCE ITEMS
T
he following descriptions are
provided to give you a better
understanding of the maintenance
items that should be performed on your
vehicle. The scheduled maintenance log
indicates at which mileage/time intervals
each item should be performed. Please
note that many maintenance items should
be performed only by a qualified technician.
For further information on maintenance
items you can perform yourself, see the
“Maintenance and Care” section of the
Owner’s Manual.
Automatic Transmission Fluid
Inspect or replace at specified intervals.
When performing inspections, check each
component for signs of leakage. If you
discover any leakage, have it repaired by
a qualified technician immediately.
Ball Joints and Dust Covers
Check the suspension and steering
linkage ball joints for looseness and
damage. Check all dust covers for
deterioration and damage. Replace
any deteriorated or damaged parts.
A qualified technician should perform
these operations.
Brake Lines and Hoses
Visually inspect for proper installation.
Check for chafing, cracks, deterioration
and signs of leakage. Replace any
deteriorated or damaged parts. A qualified
technician should perform these operations.
Brake Linings/Drums and
Brake Pads/Discs
Check the brake linings (shoes) and
drums for scoring, burning, fluid leakage,
broken parts and excessive wear. Check
the pads for excessive wear and the discs
for runout, excessive wear and fluid
leakage. Replace any deteriorated or
damaged parts. A qualified technician
should perform these operations.
Cabin Air Filter
Replace at specified intervals. Driving in
heavy traffic, on dirt roads or in urban,
desert or dusty areas may shorten filter’s
life. More frequent replacement may
be necessary.
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55Maintenance Log
MAINTENANCE
Drive Shaft Boots
Check the drive shaft boots and clamps for
cracks, deterioration and damage. Replace
any deteriorated or damaged parts and, if
necessary, repack the grease. A qualified
technician should perform these operations.
Driver’s Floor Mat
•
Only use the driver’s floor mat
designed specifically for the model
and model year of your vehicle.
•
Always properly secure the driver’s
floor mat using the retaining hooks.
•
Never install another floor mat on top
of the existing driver’s floor mat.
•
Never install the driver’s floor mat
upside down.
Engine Air Filter
Inspect or replace at specified intervals.
When performing inspections, check for
damage, excessive wear and oiliness, and
replace if necessary.
Engine/Inverter Coolant
Drain the cooling system and refill with an
ethylene-glycol type coolant. Inspect hoses
and connections for corrosion and leaks.
Tighten connections and replace parts
when necessary. A qualified technician
should perform these operations. (For
further details, refer to “Radiator, Condenser
and Hoses” in the “Maintenance and Care”
section of the Owner’s Manual).
Your Toyota is equipped with Genuine
Toyota Super Long-Life Coolant. The
replacement intervals for engine coolant
recommended in this booklet are based
on replacement with Genuine Toyota
Super Long-Life Coolant or similar
high-quality non-silicate, non-amine,
non-borate ethylene-glycol coolant with
long-life hybrid organic acid technology
(i.e., a combination of low phosphates
and organic acids). If another type of
ethylene-glycol coolant is used,
replacement intervals may be different.
EXPLANATION OF MAINTENANCE ITEMS
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56 Maintenance Log
MAINTENANCE
EXPLANATION OF MAINTENANCE ITEMS
Engine Oil and Oil Filter
Replace the oil filter and drain and refill
the engine oil at specified intervals. For
recommended oil grade and viscosity,
refer to the Owner’s Manual.
NOTE: Your vehicle is certified with
Genuine Toyota 0W-16 motor oil. For
VEHICLES CERTIFIED FOR 0W-16 motor
oil, the oil change interval is 10,000 miles
or 12 months IF 0W-16 MOTOR OIL IS
BEING USED. If 0W-16 is not available,
0W-20 mineral oil may be used. However,
it must be replaced at a 5,000-mile or
six-month INTERVAL with 0W-16 motor oil.
For customers who primarily drive their
vehicle under any of the listed Special
Operating Conditions, the motor oil and
filter should be replaced at 5,000 miles or
six months, REGARDLESS OF THE OIL USED
(OR CERTIFICATION OF THE VEHICLE).
Exhaust Pipes and Mountings
Visually inspect the exhaust pipes, muffler
and hangers for cracks, deterioration and
damage. Start the engine and listen
carefully for any exhaust gas leakage.
Tighten connections or replace parts
as necessary.
Fuel Lines and Connections,
Fuel Tank Band and Fuel Tank
Vapor Vent System Hoses
Visually inspect for corrosion, damage,
cracks, and loose or leaking connections.
Tighten connections or replace parts
as necessary.
Fuel Tank Cap Gasket
Visually inspect for cracks, deterioration
and damage and replace if necessary.
HV Battery Cooling Intake Filter
Clean at specified intervals. Refer to “Hybrid
battery (traction battery) air intake vent and
filter” in the “Maintenance and care” section
of the Owner’s Manual for cleaning procedure.
Nuts and Bolts on Chassis
and Body
Retighten the seat-mounting bolts and
front/rear suspension member retaining
bolts to specified torque.
Radiator, Condenser
and/or Intercooler
Inspect for debris, corrosion and signs
of damage. Have any problem repaired
immediately by a qualified technician.
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57Maintenance Log
MAINTENANCE
EXPLANATION OF MAINTENANCE ITEMS
Rear Differential Oil
Inspect or replace at specified intervals.
When performing inspections, check each
component for signs of leakage. If you
discover any leakage, have it repaired by a
qualified technician immediately.
Spark Plugs
Replace at specified intervals. Install new
plugs of the same type as originally
equipped. A qualified technician should
perform this operation.
Steering Gear
Inspect for signs of leakage. If you
discover any leakage, have it repaired
immediately by a qualified technician.
Steering Linkage and Boots
With the vehicle stopped, check for
excessive freeplay in the steering wheel.
Inspect the linkage for bending and
damage and the dust boots for
deterioration, cracks and damage. Replace
any damaged parts. A qualified technician
should perform these operations.
Tire Rotation
Tires should be rotated according to the
instructions in the Owner’s Manual. When
rotating tires, check for damage and
uneven wear. Replace if necessary.
Wiper Blades
The wiper blades should not show any
signs of cracking, splitting, wear,
contamination or deformation. The wiper
blades should clear the windshield without
streaking or skipping.
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58 Maintenance Log
MAINTENANCE
VEHICLE IDENTIFICATION
Model
In-service date
Selling dealership
Key number
Body style
Mileage at delivery
Selling dealership phone number
Vehicle Identification Number
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59Maintenance Log
MAINTENANCE
Model
In-service date
Selling dealership
Key number
Body style
Mileage at delivery
Selling dealership phone number
Vehicle Identification Number
NOTES
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60 Maintenance Log
MAINTENANCE
NOTES
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61Maintenance Log
MAINTENANCE
NOTES
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62 Maintenance Log
MAINTENANCE
NOTES
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63Maintenance Log
MAINTENANCE
NOTES
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64 Maintenance Log
MAINTENANCE
NOTES
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176104_RAV4_HYBRID_WMG_CVR.indd 6139 11/4/21 7:54 PM
Printed in U. S. A . 10/21
21-TC S-15546
Warranty & Maintenance Guide 2022
toyota.com
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