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PROCTORIO STUDENT GUIDE
What You’ll Need Before Your Test
Step 1:
Make sure you are using the latest version of Google Chrome.
o You can download Google Chrome and install it if you do not already have it on
your computer.
o To update your version of Google Chrome, follow these instructions.
Step 2:
Open Chrome and go to getproctorio.com to install the Proctorio Google Chrome extension.
Make sure you are always using the latest version of the Proctorio extension. To do so, you may
want to install and uninstall the Proctorio extension each time you test or if you are having
issues. Click “Click here to install the Extension”.
This will open up the Chrome web store. Click “Add to Chrome”.
Step 3:
Make sure you have a properly working webcam and microphone and fix any issues before
starting an exam.
o Check to make sure your camera works in Chrome with a camera tester. Click the
"Test my Cam" button and wait for the test to complete.
o Check that your microphone works in Chrome with a mic tester. Click the play
button. If the lines move when you talk, your mic is working.
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ERRORS - Unable to start attempt or if prompted to enter a password (uninstall & reinstall the
Proctorio extension):
If you get an error or are not able to start the exam, you may need to uninstall and reinstall the
Proctorio extension. To do this:
Click on the extensions button.
Click “Manage extensions” at the bottom of the pop-up.
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Find the Proctorio extension and click “Remove”.
Then go back to Step 2 in order to reinstall the Proctorio extension.
Attention Mac Users!
You will need to change your privacy settings in order to use Proctorio.
o Click on the Apple icon in the top left corner of the screen.
o Go to System Preferences.
o Click Security and Privacy.
o Click Privacy.
o Click Screen recording option.
o Check the box next to Google Chrome.
Computer System Requirements:
Windows
Mac
Linux
Chrome OS
Operating
System
Windows 7+
macOS 10.11+
Ubuntu 18.04+
Chrome 58+
Processor
Intel Pentium or
better
Intel or M1 Chip
Intel Pentium or
better
Intel Pentium or
Arm
Free Disk Space
250 MB
250 MB
250 MB
250 MB
Free Ram
2 GB
2GB
2GB
2GB
Upload Speed
0.092 - 0.189
Mbps
0.092 - 0.189
Mbps
0.092 - 0.189
Mbps
0.092 - 0.189
Mbps
Microphone
Any Microphone, either internal or external for all systems
Webcam
320x240 VGA resolution (minimum) internal or external for all systems
DOES WORK: Chromebooks and Microsoft Surface Pros should work fine with Proctorio.
DOES NOT WORK: Cell phones, iPads, and other tablets (with the exception of Surface Pros) will not
work with Proctorio.
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Getting Your Device Ready:
o The device used for testing should be 10 years old or newer.
o A cell phone or tablet is NOT currently recommended for taking a Proctorio exam.
o The device should be connected to public WiFi, OCCC WiFi, a mobile hotspot, an
ethernet cable (most secure), or a WiFi extender.
o The device needs both a webcam and a microphone (external or internal).
Helpful Tips:
✓ Update your operating system before starting the exam.
✓ Disable extra applications or extensions during your exam.
✓ Talk to your roommates, family, or friends to try to free up WiFi usage during your exam
to encourage a more stable connection.
✓ Pay close attention to the exam instructions and expectations provided by your
instructor.
✓ Be aware of your surroundings and behavior while testing, as your instructor will be
viewing the recording later.
When You Are Ready to Take an Exam:
• Restart your computer, which will free up available RAM space.
• Go to your test in Moodle.
• Click on the test to open it up, and Proctorio should start automatically.
• Before the test begins, you will be taken through a series of pre-checks. These will
establish and verify your internet connection, operating system, camera, and
microphone.
• Depending on the exam settings, you may also be asked for permission for camera and
microphone access. You must click “Allow” to continue.
If your camera or microphone fails the pre-check, please set the permissions to allow by
clicking the padlock icon (upper left) or broken camera icon (upper right) of the Chrome
address bar.
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• Important: Depending on the exam settings, you may be asked to share your screen.
The “share” button will be disabled until you click on the screen you want to share:
• Select the screen by clicking on it, then click share.
• Note: macOS Cataline (10.15) users may experience an error when attempting to share
their screens. The solution is to take the browser out of full-screen mode before sharing.
To do this, move your mouse cursor to the upper left-hand corner of the browser
window to expose the green browser window button and then click it.
• If your instructor has set a time limit for your exam, the time will not begin until after
you have completed Proctorio’s pre-check process and the exam starts.
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Exam Tools:
•
Support & Additional Resources:
1. Proctorio’s 24/7 live chat can also be accessed by clicking on the extension icon and
starting a chat once you are in the exam.
2. Email Proctorio Support at [email protected].
3. Contact the Center for Learning & Teaching by emailing [email protected] or calling
405.682.7838.
Please watch this video that walks you through the process of how to use Proctorio as a
student.
Zoom in and
Zoom out
Calculator (if instructor has made
available for exam)
Whiteboard (if instructor has made
available for exam)
24/7 Proctorio live chat for in-exam
technical support
