Q: Will frequent flyer numbers be entered into my reservations?
A: Yes, if the traveler’s frequent flyer numbers are stored in the User Profile. You can update the frequent flyer numbers at
any time through My Profile.
Q: Why I am unable to select preferred seating available to me through my frequent flier program?
A: It’s important to specify your status tier in addition to your frequent flyer number within your Egencia profile. For
example if you are a Delta Gold Medallion member, select this option from the drop down rather than Delta SkyMiles.
Otherwise the preferred seating options will show as not available to you. It is also important to check the box indicating
that you have access to preferred seating.
Q. What if there are no seats available to assign?
A. The airline holds back a certain percentage of seats for airport check-in. You may still hold a
reservation on the flight, but you will have to request your seat assignment at the airport. Please note
that Egencia will continuously monitor seat availability for you up to your departure.
Q. How do I book Southwest Airlines on Egencia?
A. Southwest Airline flights are displayed within the search results on Egencia.
Understanding Pricing Changes to Your Ticket
Q: Why can the price of my flight reservation change before ending my reservation?
A: Pricing is not guaranteed with the airlines until you complete the transaction. Another traveler may have booked the last
discounted seat prior to your ending the reservation and therefore you will receive the next available fare level for your
flight. To learn more about how airline pricing works, visit this link.
Q: When I change my flight reservations after a ticket has been issued, why are the changes not reflected on the
site itinerary?
A: When a ticketed reservation has been changed, the changes are only reflected when the new airline ticket has been
issued. This process can take up to 24 hours.
Understanding the Non-Refundable Flight Fee
Q: Why am I charged a fee every time I make a change on a nonrefundable flight?
A: Airlines charge a fee for all changes made to a nonrefundable ticket, in addition to any increase/decrease in the airfare.
Redeeming Unused Tickets with your current Travel Management Company
Q. How do I redeem unused tickets with my current Travel Management company?
A. You will need to call that agency to redeem any unused tickets with them. Egencia is unable to process unused tickets
from other Travel Management Companies and vice versa.
Booking Multiple Destinations
Q: How do I book flights to multiple destinations online?
A: On the Flight tab you will see three radio buttons directly above where you type in your departing city. The default is
set to round trip though you can also select one way or multiple destinations. To book multiple destinations, click on
the multiple destinations radio button and proceed with the booking.
Booking One Way Flights
Q: Am I able to book one way travel on Egencia?
A: Yes, select the one way radio button at the top of the flight search box.
Holding a Reservation
Q: Is there a way to hold a reservation online?