exercise all necessary care and caution, having regard to the nature of the activity, the
terrain, location, climate, co-participants and other circumstances. The Member must ensure
that he or she is physically fit to participate in such activities. Operators reserve the right to
exclude Members from participating in certain activities, if in the sole discretion of Operator
or its medical personnel, such participation could present a risk to the Member or others.
LIABILITY: Club Med Sales, Inc., is the sales agent for the Vacations. We do not own,
manage, control or operate any transportation vehicle, hotel, Club Med resort, cruise ship,
restaurant or other supplier of services. The land portion of your Vacation is provided by
certain subsidiaries and/or affiliates of Club Med Amerique du Nord, S.A. or Club
Mediterranee, S.A.; Operators and other independent third parties provide transportation,
transfers and accommodations, sightseeing excursions and certain other services (such as the
spa, golf, deep-sea fishing, horseback riding, scuba diving, etc.). Such parties are
independent contractors and not employees or agents of Club Med Sales, Inc., or the
Operators. All arrangements with such independent contractors are made solely for your
convenience and are at the Member’s risk. Members release Club Med Sales, Inc. and the
Operators from and against any claims for loss or damage to baggage or property, or for
personal injuries or death, or for any loss from delay arising out of the acts, omissions or
negligence of any independent contractors, including but not limited to air carriers, hotels,
excursion providers, restaurateurs, transportation providers and medical personnel. Each
Member agrees to indemnify Club Med Sales, Inc. and the Operators for all penalties, fines,
charges, losses or expenses incurred by virtue of any act, omission or violation of law by the
Member. Each Member, or if a minor, his or her parent or guardian, shall be liable to and
shall reimburse the Operator for all damage to the resort and its furnishings or equipment
caused by any willful or negligent act or omission on the part of the Member. Neither Club
Med Sales, Inc.; the Operators of the Vacations and their agents, servants and employees;
and your travel advisor assume no responsibility for any claim, action, cause of action,
injuries, losses or damages arising from the actions of third-party contractors supplying
services for the Vacation, including but not limited to, reservations, transportation, hotel,
food, sightseeing services, failure of aircraft or watercraft, or any other means of
transportation, missed connections, lost or stolen items, costs or expenses arising out of
injury, gambling losses, accident or death, quarantine, disturbance, government restrictions
or regulations, damage, loss or delay of baggage or other property, inconvenience, loss of
enjoyment, loss of pay, disappointment, mechanical breakdown, government actions, strike,
lockouts, war, terrorism, weather, acts of God, force majeure or other factors or causes
beyond our control.
PERSONAL PROPERTY: Under no circumstances may dangerous articles such as controlled
substances, firearms, explosives, cylinders containing compressed air or combustible
substances be contained in any baggage or brought into any Club Med resort. The Operators
reserve the right to refuse to permit any Member to bring on the Vacation any item that the
Operators deem inappropriate. No animals are permitted (with the exception of service
animals for Members with special needs). Please note that safekeeping facilities in many
resorts may be limited. Members should limit the number of valuable items brought to the
resorts. Property lost or stolen must be reported immediately to the Reception Desk or to a
designated Club Med employee prior to leaving the Customs area. The liability of Club Med
Sales, Inc. and the Operators for property lost, damaged or stolen shall be limited to $500 or
in accordance with the local law of the resort, whichever is less.
ITINERARY OR PROGRAM CHANGES: The Operators reserve the right to withdraw or modify
resorts, tours, itineraries, programs, sports activities and facilities at any time without notice
and without liability. During local or national holidays, certain facilities such as museums,
sightseeing tours or shopping may be limited. In the event of force majeure, including but not
limited to strikes, lockouts, riots, weather conditions, mechanical difficulties or for any other
reason whatsoever, Club Med Sales, Inc. and the Operators may at any time and without prior
notice cancel, advance, postpone or deviate from any Vacation package and shall not be
obliged for any loss whatsoever to any Member by reason of such cancellation, advancement,
postponement, deviation or substitution.
REFUSAL OF TRAVEL: A Member may be asked to leave a resort or deplane at any time without
refund if if the Member is (i) unfit for travel, (ii) a risk or danger to himself or herself or (iii)
a disturbance or danger to others. In such an event, the Member shall not be entitled to any
refund, and the Member shall be responsible for all lodging, meals, return transportation or
other expenses incurred.
CLAIMS: You agree that (i) any claims relating to Vacations are null and void unless made in
writing and sent via certified mail, return receipt requested, to the attention of Club Med
Sales, Inc., Guest Relations within 60 days of your Vacation to 2151 East Broadway Road, Ste.
217, Tempe, AZ 85282; (ii) legal proceedings are time barred if not brought within one (1)
year after the commencement of your Vacation; and (iii) the laws of the countries where the
resorts are located may govern the disposition of your claim and in some cases may limit your
recovery and damages.
PHOTOGRAPHY: Club Med Sales, Inc. and the Operators have the exclusive right to include
photographic, video and other visual portrayals of Members in any pictorial medium of any
nature whatsoever for the purpose of trade, advertising, sales, publicity or otherwise, without
any further compensation therefore, and all rights, title and interest therein (including all
worldwide copyrights therein) shall be the property of Club Med Sales, Inc. and the Operators.
ERRORS: Although every effort is made to ensure accuracy at the time of printing, Club Med
Sales, Inc. is not responsible for typographical errors or omissions. The information in this
brochure supercedes all prior written material. Club Med Sales, Inc. is not responsible for
verbal misquotes.
PROGRAM DATES: The programs described in this brochure are valid from January 2024 -
December 2024.
FLIGHT INFORMATION
For those Members selecting Vacation packages that include air arrangements made by Club
Med Sales, Inc. (e.g., Land/Air packages) please also note the following information:
FLIGHT CONFIRMATION: All flight times are subject to change. Members are required to verify
departure time. For scheduled flights, please call the airline directly. For Club Med charters,
please call the airline directly or 1-800-CLUB-MED. Flight type will be indicated on your travel
documents.
CHECK-IN: For domestic flights, Members are required to check in at least 2 hours in advance.
International flights require check-in at least 3 hours prior to the scheduled flight time. Allow
for sufficient time to check in and pass through security and between connections to take into
account delays or cancellations. Check-in times are subject to change. Please make sure that
you allow sufficient time to pass through all security checkpoints.
BAGGAGE: Many airlines charge additional fees for checked and carry-on baggage. Please
contact your airline carrier directly for baggage policies and applicable charges, for which the
Member is responsible. You may also refer to www.clubmed.us for a link to each airline’s
baggage policy.
AIR TRANSPORTATION: Club Med Sales, Inc. reserves the right to select the air carrier, routing
and city airport from each gateway city and further reserves the right to substitute charter or
commuter flights for scheduled air service. Airfares used may be based upon capacity-
controlled as well as contract, promotional, non-refundable or group fares; therefore, airline
tickets are highly restricted and are non-endorsable, non- transferable and may be non-
refundable. Air rates on scheduled service are subject to limited availability and certain
restrictions; all routes are subject to change without notice. The land price subtracted from
the package price does not necessarily reflect the true air cost. Single flight service is not
guaranteed and the aircraft may make additional stops.
TRANSFERS: Transfers between airports and resorts are on a group basis, either by coach, van
or taxi (at the selection of the Operators). Members who have arranged their own air
transportation must transfer at their own expense.
GOVERNMENT TAXES AND FEES: “Government per-person taxes and fees” may include any
and all fees, charges and taxes imposed by U.S. and/or foreign governmental or quasi-
governmental authorities including but not limited to passenger facility charges (PFCs),
departure/arrival taxes, security taxes, and surcharges, airport service charges and
government inspection fees. Current taxes and fees range as follows: PFCs ($3.00 to $18.00),
U.S. departure/arrival taxes and fees of up to $60, domestic tax of 7.5%, destination
arrival/departure taxes and fees ($15 to $60) and a $2.50 September 11th security fee (per
enplanement). This information is valid at the time of printing. Please refer to our website,
www.clubmed.us, for up-to-date pricing information.
FLIGHT DELAY: Most flights arranged by Club Med Sales, Inc. operate as scheduled; however,
if the final “leg” of your outbound flight (to the resort) experiences a gate departure (“off
blocks”) delay of 4 or more hours from the scheduled departure time, you will be compensated
by a credit at the resort as follows:
Hours of delay: Resort credit (U.S. dollars or local equivalent)
4-6 hours $25
6-10 hours $50
10 hours or more $100
*"Off blocks" time refers to the plane's departure from the gate, not the airborne time (does
not apply to delays from acts of God or weather).
FOR CHARTER PARTICIPANTS ONLY
For all Members traveling on Club Med charter flights, the following additional information
applies: AN OPERATOR-PARTICIPANT CONTRACT MUST BE SIGNED BY ALL CHARTER
PARTICIPANTS AT TIME OF PAYMENT. For charter participants who pay by credit card, an
Operator-Participant Contract will be forwarded out to you within three days. Please sign and
immediately return the Operator- Participant Contract. Failure to return the Operator-
Participant Contract in a timely manner may result in cancellation of your booking. After a
Club Med Sales, Inc. reservation is made, you or your travel advisor will receive an Operator-
Participant Contract, which will include the following information, in addition to the terms
and conditions set forth on your travel voucher and this brochure.
RESPONSIBILITY: Club Med Sales, Inc. is the principal and is responsible for all services and
accommodations offered in connection with the charter flight provided, however, that, in the
absence of negligence on our part, we are not responsible for personal injury or property
damage caused by the air carrier, hotel, or other suppliers of any services being offered in
connection with the charter. Neither Club Med Inc.; the Operators and their agents, servants
and employees; and your travel advisor assume no responsibility for any claim, action, cause
of action, injuries, losses or damages arising from the actions of third-party contractors
supplying services on the Vacation, including but not limited to reservations,, transportation,
hotel, food, sightseeing services, failure of aircraft or watercraft or any other means of
transportation, missed connection, lost or stolen items, costs or expenses arising out of injury,
gambling losses, accident or death, quarantine, disturbance, government restrictions or
regulations, damage, loss or delay of baggage or other property, inconvenience, loss of
enjoyment, loss of pay, disappointment, mechanical breakdown, government actions, strike,
lockouts, war, terrorism, weather, acts of God, force majeure or other factors or causes
beyond our control. The total responsibility for the operation, maintenance and scheduling of
transportation for the Vacation rests with the third-party contractors providing these services.
Club Med Sales, Inc. shall not be liable for any damage, loss, delay or expense incurred during
the time passengers are embarked on any aircraft, watercraft or land vehicle operated by any
third-party contractors.
AIR TRANSPORTATION: Flights are public charters. The charter operator is Club Med Sales,
Inc. Club Med Sales, Inc. uses licensed FAA-approved international and domestic charter
airlines, as indicated on your air tickets or travel vouchers. The type and capacity of the
aircraft used include, but are not limited to, B737 (215 seats), B757, Airbus 319, B727 (172
seats), MD80 (133 seats) and ATRs (58 seats). Charter airlines include, but are not limited to,
Alaska Airlines, Allegiant Air, American Airlines, American Eagle, United Airlines, Miami Air
International, Bahamas Air, Jet Blue, North American Airlines, Aeromexico and Spirit Airlines.
Please check with Club Med Sales, Inc. or your travel advisor for specific details. The charter
operator reserves the right to substitute scheduled air service when necessary, at no
additional cost and at comparable departure times, based on participation in the charter
program. Passengers will be notified of any such decision no less than 19 days prior to
departure, and may either accept the scheduled service or request a full refund. Club Med
Sales, Inc., and the airline reserve the right to substitute another air carrier or to change the
aircraft type or capacity, and do not guarantee single flight or non-stop service. No refund
will be given for such substitutions or changes.
SECURITY AGREEMENT: Your payments are protected by a Letter of Credit obtained from J.P.
Morgan Chase. UNLESS YOU FILE A CLAIM WITH US, OR IF WE ARE NOT AVAILABLE, WITH THE
SECURER WITHIN 60 DAYS OF THE COMPLETION OF THE CHARTER (OR IN THE CASE OF
CANCELLATION, THE INTENDED DATE OF THE RETURN FLIGHT), THE SECURER WILL BE
RELEASED FROM ALL LIABILITY TO YOU UNDER THE SECURITY AGREEMENT.
CANCELLATION AND REFUNDS: Except for Major Changes, as described below, no refund will
be made for any accommodations or services included in the price that you voluntarily do not
use, nor is the price or value of unused travel services exchangeable for alternative
agreements. IF YOU CHANGE OR CANCEL YOUR RESERVATIONS, YOUR RIGHT TO RECEIVE A
REFUND IS LIMITED. Please see the cancellations terms set forth in the brochure.