How do I know if my child has been assigned one of my managed care organization's care managers? Can I
request one?
The MCO care manager should reach out to the families once the need for a care manager is determined. If you
feel you need a care manager, or you are not sure if you have one, you can call your managed care plan and
request a contact. You should call the member services number on the back of your Medicaid/NJ FamilyCare ID
card and request care management. If your child meets the requirements, the care manager will give the family a
number where they can contact the care manager directly, as needed.
Where can I find a list of providers that are in network with my managed care organization (MCO)?
Each MCO website has a list of providers which can be located by geographic location. You can also call the
member services number on the back of your card and ask for assistance. MCOs send out a paper version of a
member handbook once a year.
What should I do if I don't think my child's treatment is working?
Contact your child’s assigned managed care organization care manager to discuss other treatment options.
I’m not happy with the way my managed care organization is addressing my child’s needs, who can I reach out
to?
First, you should contact your MCO directly. Your MCO should be given an opportunity to address your concerns. If
you need further assistance, you can contact the Medicaid/NJ FamilyCare Autism Inquiry Helpline at (609) 588-
I have multiple children with an Autism Spectrum Disorder diagnosis. Will we have to use the same provider?
No. However, when possible, it may be preferable to have one provider. If you have concerns, you can discuss this
with your managed care member services unit or your care manager.
Children's System of Care
What is the Children’s System of Care?
The Children’s System of Care (CSOC), within the New Jersey Department of Families, is a coordinated network of
services and supports that aims to support youth and families within the community and with an approach that is
mindful of cultural context, the social determinants of health, and how these impact on families. CSOC serves
youth with behavioral health, substance use, intellectual and/or developmental challenges through a system of
care approach.
How do I access services through the Children's System of Care (CSOC)?
CSOC’s contracted services administrator, PerformCare, is an Administrative Services Organization (ASO) that
provides member services, medical necessity determinations, initial and continuing prior authorization of services,
quality management functions, as well as development and maintenance of CYBER, the electronic behavioral
health information record used across CSOC. NJ’s Department of Children and Families contracts with
PerformCare to provide access to publicly funded services for youth up to age 21 through the CSOC.
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