THE AMERICAN EXPRESS PLATINUM EDGE CARD
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c. any other reasonable additional travel or accommodation expenses
for a Trip Change or Curtailment,
however, where You have incurred both additional travel or accommodation
expenses as well as forfeited expenses, only the greater of these expenses
is payable under this Policy.
For example, if You forfeited pre-paid accommodation for a particular night,
but also incur additional accommodation expenses for the same night,
only the highest amount will be payable.
TERMS AND CONDITIONS – TRIP CANCELLATION AND AMENDMENT
COVER
(Please also refer to the General Conditions Applicable to all Sections
within this Policy.)
1. Claims for Injury or Illness will require conrmation in writing by a
treating Doctor conrming the Injury or Illness. If a written conrmation
is not provided, You must provide evidence that You have taken
reasonable steps to obtain the written conrmation, such as emails, call
logs or other reasonable evidence.
2. Claims for death will require death certicate conrming cause of death.
If a death certicate is not provided, You must provide evidence that
You have taken reasonable steps to obtain the death certicate, such as
emails, call logs or other reasonable evidence.
3. Where the purchase of an airplane, ship, bus or train ticket (or part
thereof) was done so using membership rewards points or similar points
and the loss of such points cannot be recovered from any other source
(within a reasonable timeframe and after reasonable eorts have been
made to seek recovery), We will calculate the loss by using the retail
price associated with the travel provider of the issued ticket at the time
the ticket was purchased.
4. You must take reasonable steps to recover any refund, credit note or
voucher You are entitled to. Where You have received or been oered
a refund, credit note or voucher for the cost of a booking, whether
partially or in full, the amount oered or received is to be considered
refundable. You are only eligible for cover under this cover section for
non-refundable and unused costs.
EXCLUSIONS – TRIP CANCELLATION AND AMENDMENT COVER
(Please also refer to the General Exclusions Applicable to all Sections
within this Policy.)
We will not pay for or reimburse any costs arising from or relating to:
1. You or any other person simply changing their mind and deciding not to
start a Trip, continue with the Trip or any other disinclination to travel;
2. Pre-Existing Medical Conditions (whether Yours, Your Travelling
Companion’s or a Close Relative’s) except when You make a
Cancellation, Curtailment or Trip Change due to the death of a Travelling
Companion or Close Relative and provided the death was not as a result
of a Terminal Illness;
3. the death, Injury, unforeseen Illness of any Close Relative or Travelling
Companion who is 91 years of age or older when You made Your
Qualifying Travel Purchase;
4. costs where a refund, credit note or voucher has been received or
oered for those costs;
5. additional costs incurred due to Your failure to notify the carrier
or travel agent as soon as reasonably possible that Your Trip is to
be Cancelled or Curtailed;
6. any government regulation, prohibition or restriction, including
but not limited to:
a. Your failure to hold or obtain a valid passport, visa, or other
required documentation prior to commencing Your Trip;
b. Travel advisories, border closures, mandatory quarantine,
public health directives to quarantine or lockdown orders
which occurred before You:
i. made Your Qualifying Travel Purchase in the case of a claim
for a Cancellation; or
ii. started Your Trip in the case of a claim for a Curtailment or
Trip Change;
c. border closures or government advice not to travel which relate
to an epidemic, pandemic or outbreak of an infectious disease
or virus or any derivative or mutation of such viruses for a
Domestic Return Trip;
7. where You do not meet the vaccination protocols required
by a transport provider or an Australian State, Territory or
the Australian Federal Government or the government of any
destination You had planned to travel to before they allow You to
board the Public Transport;
8. a Special Event that is cancelled or postponed as a result of an
epidemic, pandemic or outbreak of an infectious disease or virus
or any derivative or mutation of such viruses;
9. Your failure to check-in at the required time for any ight, sea
crossing, train or bus journey which is within Your control;
10. Cancellation caused by Your work commitments, or amendment
of Your entitlement by Your employer, unless You are a member
of the Australian armed services (military, naval or air service) or
emergency services (police, re, ambulance) and the expense or
cost was incurred as a result of Your leave being revoked;
11. travel or accommodation costs for anyone that is not a
Covered Person;
12. costs incurred in respect of any medical condition where You
are unable to supply a medical certicate from Your treating
Doctor conrming Cancellation, Curtailment or Trip Change
was necessary and unavoidable. If a written conrmation is
not provided, You must provide evidence that You have taken
reasonable steps to obtain the written conrmation, such as
emails, call logs or other reasonable evidence;
13. Your nancial circumstances or any contractual or business
obligation;
14. the failure of Your travel agent to pass on monies to operators or
to deliver promised services;
15. the Insolvency of any person, company or organisation, including
but not limited to a travel agent, tour operator, accommodation
provider, airline or other carrier, vehicle rental agency or any
other travel or tourism services provider;