Page 147
Symptoms Reasons Resolutions
A device is listed on the System
tab with a red status icon.
The device is offline, alarmed,
tripped, tampered, or has a low or
dead battery. The status icon indi-
cates the exact state. (See
"Overview
of the System Tab" on page 78
for a
definition of each status icon.)
Correct the problem with the
device.
A device is listed on the System
tab with a yellow status icon.
The device is open or was bypassed,
motion was detected, or its state is
unknown because the gateway or
security panel is offline. The status
icon indicates the exact state. (See
"Overview of the System Tab" on
page 78 for a definition of each
status icon.)
Correct the problem with the
device.
A device is listed on the System
tab with a gray status icon.
The device is in the process of being
activated.
Note: The activation could
take as long as 64
minutes for some
devices.
No action required.
The security panel is listed on
the System tab with a red status
icon.
The gateway might be too close to
the security panel, and their RF
signals may be conflicting.
Make sure the gateway is at least
12 feet away from the security
panel.
An IP camera is listed on the
System tab with a red status
icon.
The camera might be too far away
from the gateway. Cameras must be
within 100 feet of the gateway.
Move the camera or the
gateway, so they are closer to
each other.
After relocating a camera, it no
longer communicates with the
gateway. (That is, when you try
to take a picture, capture a
video, or watch live video, it
does not work.)
Either the camera is too far away
from the gateway, or there are sur-
faces between the camera and gate-
way that interfere with wireless
communication (such as brick walls,
double-pane glass, metal).
Relocate the camera either
closer to the gateway or where
there are no surfaces between
them that interfere with wireless
communication.
A Z-Wave device is listed on the
System tab with a red status
icon.
The Z-Wave device might be too far
away from the gateway. The
gateway must be no more than 12
feet from a lamp module or 5 feet
from a thermostat module during
installation.
(After installation, you can move the
Z-Wave devices further away and
click the Refresh button on any Z-
Wave device details page to refresh
the Z-Wave mesh network. See
"About Z-Wave Devices" on page
137 for details.)
Move the Z-Wave device or the
gateway, so they are closer to
each other during installation.
A thermostat appears on the You held the include button too Delete and then reinstall the
Troubleshooting
ADTPulse
SM
Interactive Solutions Web Portal User Guide